NinjaCanOpener Posted September 16, 2023 Report Share Posted September 16, 2023 Apologies if this has already been asked. What is the process for recent customers? I bought the classic last month so that I could have a play in XP11 before the XP12 version was released. If I go to download the new version now it wants me to pay full price again. I have received nothing from X-Aviation. Are recent customers supposed to get a 100% discount code or is there some other process? Peter 1 Link to comment Share on other sites More sharing options...
Pils Posted September 16, 2023 Report Share Posted September 16, 2023 14 minutes ago, NinjaCanOpener said: Apologies if this has already been asked. What is the process for recent customers? I bought the classic last month so that I could have a play in XP11 before the XP12 version was released. If I go to download the new version now it wants me to pay full price again. I have received nothing from X-Aviation. Are recent customers supposed to get a 100% discount code or is there some other process? Peter I don't know. But taking a guess. Does it not appear on your orders history page? https://www.x-aviation.com/catalog/account_history.php If not, best to get in touch with support@x-aviation.com Link to comment Share on other sites More sharing options...
Pils Posted September 16, 2023 Report Share Posted September 16, 2023 36 minutes ago, IGoDwnTwn34 said: How do you input weight and balance and fuel? Through X-Plane's payload and fuel window. 37 minutes ago, IGoDwnTwn34 said: How to update AIRAC? Navigraph does not see the plane. If you're using their FMS Data Manager you need to add the addon with a User Defined Folder that points to the IXEG 737 Classic Plus directory under Aircraft. Link to comment Share on other sites More sharing options...
CptIceman Posted September 16, 2023 Report Share Posted September 16, 2023 I got it running, except for the sound. I just have a white noise and I cannot hear the knobs, switches, etc. Any work around? I already restarted the sim and no luck. Cheers! 1 Link to comment Share on other sites More sharing options...
NinjaCanOpener Posted September 16, 2023 Report Share Posted September 16, 2023 3 minutes ago, Pils said: I don't know. But taking a guess. Does it not appear on your orders history page? https://www.x-aviation.com/catalog/account_history.php If not, best to get in touch with support@x-aviation.com Nope. Just the original 733 Classic and other planes I have bought. Some upfront detail about how this was going to work would have been helpful. I have emailed X-Aviation but for now I am in the dark. Link to comment Share on other sites More sharing options...
Pils Posted September 16, 2023 Report Share Posted September 16, 2023 31 minutes ago, NinjaCanOpener said: Nope. Just the original 733 Classic and other planes I have bought. Some upfront detail about how this was going to work would have been helpful. I have emailed X-Aviation but for now I am in the dark. Just have to wait, sorry. Link to comment Share on other sites More sharing options...
Scottybs Posted September 16, 2023 Report Share Posted September 16, 2023 Another one here that has not got an email - have raised a ticket but nothing heard. Pretty disappointing really . Scott 1 Link to comment Share on other sites More sharing options...
jenijek Posted September 16, 2023 Report Share Posted September 16, 2023 (edited) 5 hours ago, jmf55 said: ? Журнал.txt 107,13 КБ · 0 загрузок Reinstall the C++ libraries for Windows Edited September 16, 2023 by jenijek 1 Link to comment Share on other sites More sharing options...
NinjaCanOpener Posted September 16, 2023 Report Share Posted September 16, 2023 4 hours ago, Pils said: Just have to wait, sorry. All sorted by X-Aviation support. Turns out that even though I was still subscribed to IXEG Classic product notifications, I had unsubscribed from X-Aviation global notifications which meant that I wasn't getting anything. A bit odd - but resolved quickly. Link to comment Share on other sites More sharing options...
alexaeglir Posted September 16, 2023 Report Share Posted September 16, 2023 7 hours ago, IGoDwnTwn34 said: Greetings Easy question looking for easy answers.. How do you input weight andbalance and fuel? these selections dont show up in the "ground services". Need ZFW etc.... How to update AIRAC? Navigraph does not see the plane thanks At the moment it uses the default X-Plane weight and balance. Custom weight and balance window is part of their roadmap Link to comment Share on other sites More sharing options...
toelg Posted September 16, 2023 Report Share Posted September 16, 2023 10 hours ago, maxbi said: Hi everyone, I'm sorry but I have a problem. I purchased the 737 with a discount, once installed and activated, I wanted to try it with the engines already running, but all the screens remain off and furthermore if I increase the throttle the engines don't rev up. The screen is with engines running. Same behavior at me. In addition, I noticed that XP's cockpit and exterior sound is switched off for me. I can't turn it back on, the sound keeps switching off. 1 Link to comment Share on other sites More sharing options...
Stephan737 Posted September 16, 2023 Report Share Posted September 16, 2023 Dear support team, I also had unsubscribed from the newsletter and therefore have not received the discount code fpr my 2018 order of the IXEG 737. Can you please send me the code again? X-Aviation support recommended to ask in this forum for help. Best regards, Stephan 1 Link to comment Share on other sites More sharing options...
hermannk1 Posted September 16, 2023 Report Share Posted September 16, 2023 32 minutes ago, toelg said: Same behavior at me. In addition, I noticed that XP's cockpit and exterior sound is switched off for me. I can't turn it back on, the sound keeps switching off. Had to restart my PC after setting the state to "Ready to Fly". Eventually aircraft was running. Have to quit the sim every time when I want to change the livery to engine to run! Sound off in Settings menu. Had to set it on. Weird behavior from aircraft. Does not start up with Configuration "start up with engines running". CTRL+Shift+E does not work either. Setting State of Aircraft only works for Cold and Dark. Turn Around and Ready to Fly changes the state but aircraft not switched on. Hope this is not another long-drawn out bug. Link to comment Share on other sites More sharing options...
Matchstick Posted September 16, 2023 Report Share Posted September 16, 2023 Just retested the problem with the plane failing the Level 2 license check the second time it's loaded within an XP session but this time with no plug-ins installed and it's failed again. So at least for me this issue doesn't seem to be a plug-in conflict. Zipped copy of the log file attached. Log - 737 no plugins.zip Link to comment Share on other sites More sharing options...
axmiha Posted September 16, 2023 Report Share Posted September 16, 2023 Just thought I'd share some pics here, arriving in Calama, Chile. 2 Link to comment Share on other sites More sharing options...
regamuffin Posted September 16, 2023 Report Share Posted September 16, 2023 (edited) 14 hours ago, tkyler said: pretty classic symptom of the plugin not running. Best practice after an activation is to reload the aircraft through the developer menu or restart x-plane, or load another plane and come back. Some computer systems load things in differing sequences after activations. -tk just tried it again after a reinstall still no throttle movement, never seen this before with any add on, so a bit stumped for ideas Edited September 16, 2023 by regamuffin Link to comment Share on other sites More sharing options...
Litjan Posted September 16, 2023 Report Share Posted September 16, 2023 Hi everyone, just landed and got home, 11h flight from SBGR... just catching up on the posts here and wanted to let you know that I will take over for a bit, after taking a nap, only had about 3h of break on the flight. Weight and balance + fuel has to be set up through the default X-Plane menu for now Spool up times for engine start is a known subject, we can not control the fuel scheduling in X-Plane 12 and therefore this is a function of engine inertia...we are looking at a way to slow it down a bit more XPUIPC does not work in its latest version, use the one posted in this thread earlier (this covers most "throttle does not move" issues Activation problems will need to be solved with X-Aviation support Discount email problems will also need to be solved with X-Aviation support When encountering unexplicable problems the default X-Plane troubleshooting rule applies: Remove all (other) plugins and try again, if it works, add the removed plugins one by one to see which one is conflicting Further discussion of problems and issues will be handled in the "Support" subsection of this forum. We are determined to get the first patch out with the most common and pressing problems fixed first, thanks for everyone´s patience and help in finding and eliminating bugs! Cheers, Jan 8 Link to comment Share on other sites More sharing options...
Mach 2 Posted September 16, 2023 Report Share Posted September 16, 2023 Hi, will the XP11 version still be available to purchase for those who haven't upgraded to XP12? Link to comment Share on other sites More sharing options...
DaH Posted September 16, 2023 Report Share Posted September 16, 2023 1 hour ago, Litjan said: Hi everyone, just landed and got home, 11h flight from SBGR... just catching up on the posts here and wanted to let you know that I will take over for a bit, after taking a nap, only had about 3h of break on the flight. Weight and balance + fuel has to be set up through the default X-Plane menu for now Spool up times for engine start is a known subject, we can not control the fuel scheduling in X-Plane 12 and therefore this is a function of engine inertia...we are looking at a way to slow it down a bit more XPUIPC does not work in its latest version, use the one posted in this thread earlier (this covers most "throttle does not move" issues Activation problems will need to be solved with X-Aviation support Discount email problems will also need to be solved with X-Aviation support When encountering unexplicable problems the default X-Plane troubleshooting rule applies: Remove all (other) plugins and try again, if it works, add the removed plugins one by one to see which one is conflicting Further discussion of problems and issues will be handled in the "Support" subsection of this forum. We are determined to get the first patch out with the most common and pressing problems fixed first, thanks for everyone´s patience and help in finding and eliminating bugs! Cheers, Jan Hi Jan, finished a short test flight and except the "bugs" you wrote the 733 is an awesome plane on XP12. I love it! Works without any problems. Glad I upgraded! I had to open a ticket because I unsubscribed from the newsletter but Cameron did answer in less then 2 hrs and gave me an upgrade coupon. Great service! Cheers and greetings from Hahn Daniel 1 Link to comment Share on other sites More sharing options...
FcbFan123 Posted September 16, 2023 Report Share Posted September 16, 2023 1 hour ago, Mach 2 said: Hi, will the XP11 version still be available to purchase for those who haven't upgraded to XP12? Link to comment Share on other sites More sharing options...
FcbFan123 Posted September 16, 2023 Report Share Posted September 16, 2023 How do I install the Plus version in x plane 11 I don't see any plane in the main menu Link to comment Share on other sites More sharing options...
Medway Posted September 16, 2023 Report Share Posted September 16, 2023 9 minutes ago, FcbFan123 said: How do I install the Plus version in x plane 11 I don't see any plane in the main menu I think this is just for XP12 as the main point was to get it working there and add XP12 only features. There's a couple of bug fixes for the XP11 one though that maybe will get ported to that? Link to comment Share on other sites More sharing options...
HoroX Posted September 16, 2023 Report Share Posted September 16, 2023 1 Link to comment Share on other sites More sharing options...
jenijek Posted September 16, 2023 Report Share Posted September 16, 2023 53 minutes ago, FcbFan123 said: How do I install the Plus version in x plane 11 I don't see any plane in the main menu Hello! It turns out that anyone who wants to purchase a plane for xp11 must first purchase the version for xp12 and then the version for xp11 will be available Is everything right!? Link to message https://forums.x-pilot.com/forums/topic/27140-737-300-classic-for-xplane-11-where-can-it-be-bought/?do=findComment&comment=194454 Link to comment Share on other sites More sharing options...
Veace Posted September 16, 2023 Report Share Posted September 16, 2023 Why its not working for me? I have instaled it already 4 times still no run Link to comment Share on other sites More sharing options...
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