Goran_M

I'm going to address your comments 1 at a time. Agreed. Which is why it has been fixed and a release is coming shortly. (There are other things to fix besides the ILS). If you were asked the same question, over and over and over again, as well as answering it, as recently as this very post, about the ILS, responses will become shorter and more to the point. It is NOTHING like purchasing a car. However, I will address your analogy. I've had several things on my car fixed. Sometimes having to wait for parts to come from Japan. These are things such as the heater hose, which goes very brittle after less than a year. The cost to replace, including labor? $825. Custom heater hose. Every single one of our customers is getting a FREE update, that will fix something that another plugin broke. We don't charge for broken "parts". But I digress, I'll address your comment using actual software as an analogy. Windows is full of bugs. Yet people continue to buy it. Other software has bugs. Other add ons have bugs. Do you expect flawless products? Regarding your request for a refund...I'll point you to the X-Aviation terms and conditions. Specifically, point 8. 8. PAYMENT DISPUTES 8.1. Downloadable, intangible software is non-refundable and you accept this when submitting your order. If you dispute a charge your account will be terminated and all purchases will be removed along with it. Your license(s) will no longer work, and your computer(s) associated to your account will be banned for life from use of any X-Aviation products." Also... https://www.x-aviation.com/catalog/refund_policy.php Have a little bit of patience, and an update will be made available to you, as soon as it is READY. We are not in the habit of releasing buggy updates, and considering the ILS function broke when a new version of Navigraph came out, I would ask you to question THEM, and why they released something that would break add ons, and force the developers to fix it. There are several posts with instructions for a work-around, (sort of like re-wiring your car headlights to make them work, until a new set arrives). They are very simple steps, and should take you less than a minute or 2 to implement. Have a great day. (Trying to avoid sounding "hostile").

This is usually caused by some customized avionics hardware configuration. Do you have anything like this connected?

You have quite the collection plugins there, and any one of them could be contributing to the crash. I would start with removing xPilot. We've had reports that it is not compatible with 11.51, and it looks like this is the problem plugin going by your log file. After removing it, try x-plane again. If it crashes, post another log.

Your TBM is not activated. Make sure you installed it correctly and make sure it's activated by clicking on the key icon in the Gizmo toolbar, located in the upper right of the screen. (Hover your mouse over the right side of the screen and the toolbar will slide out.) Once you click the key icon, enter your X-Aviation email and password.

A log isn't absolutely necessary, but it wouldn't hurt to have, just in case.

Thought so. It needs to be set to ALL

Are you assigning a button to toggle reverse on engine 1 or toggle reverse all?

Can you post a log.txt file

As soon as the brakes are off, the sidebar disappears. Anything further will be looked at for an update, but we can only go by what is convenient and what the majority of our customers would prefer.

Any possibility of a video showing the same thing? I'd like to get a look at what everything is doing when that noise goes off.

I brought it up to Saso again yesterday. He's aware of it and is still looking into why this is happening. Yours is the only one this is happening to. Very unusual.

For now, I would go back to the stable version of Gizmo. Safe to say you've provided everything Ben needs to find the problem.

Apologies for any misunderstanding. Anything related to Gizmo is Ben's domain. He's the Gizmo Guru (the GG). Activations are handled by X-Aviation support. I handle the workings of the TBM, itself.

Still looking. Have to go through my old external hard drive back ups now. It's not on any of my current ones.

This problem is caused by corrupted terrain data. Change position at the airport and create a new aiframe. The problem should resolved after that.

How could we hide anything from Cameron? He gets the same support questions we do. We certainly didn’t know about the problem until we started getting complaints about it. The TBM came out in October of 2018. There was no ILS problem then. Pulling a product because a bug was found is rather foolish. If all developers did that, there would be no add ons in any flight sim stores. Even Windows has the occasional bug. We’ll look into the hot fix suggestion.

I wouldn't call it broken. 1 thing is not working. Look on the bright side. You can use the lack of ILS to practise manual landings. Yes. Saso is burning the brain cells trying to figure out why the rain works on some systems, but not others. Everything should be fine. Just remember to make back ups of any folders you delete, so you can replace them should anything go wrong.

@jrw4 What you have to understand is that we get this (messages like yours) on an almost daily basis. I've been told I don't know how to work as a developer if I can't provide updates in a timely manner...and to be honest with you, it can get very frustrating when we have to keep repeating the same response, over and over and over again...on top of being on the receiving end of countless insults. Cameron isn't scolding or censoring anyone. He's just repeating the same answer again, and moving on to other customers who need seeing to. I'm only responsible for the artwork on the TBM, but I am, obviously, in contact with Saso Kiselkov, who coded all the systems, and I have asked him, many times, for anything on the update. It's not something that can just be packed together and shipped in a matter of weeks. I'm sure you've seen what the hold up is now. And it's the ONLY hold up. Vulkan is new technology, and all but the rain and ice effects are working. Trying to nail it down is proving to be an exercise in patience for Saso. No one said it was the customers reputation on the line, but I will correct you on something. This is in no way a reflection on X-Aviation's reputation. Cameron has nothing to do with the update except to package and upload it to the store. It's on US, (Saso and myself) to provide the update, and we would rather take our time and provide an as close to faultless update as possible, than rush it and have people complain about more (potential) problems. Like I've said in other posts, the ILS issue is fixed. We have over 200 testers who have confirmed this. During the last 7 months, X-plane has been in beta for most of that time. And shipping an update during a beta period would be, in actuality, pretty silly.

Probably not for everyone to try, but the option is there, should you change your mind. Worst case scenario, you have to reinstall.

We appreciate every single customer who purchases the TBM, or anything else either myself or Saso has been involved in, but updates can take a week, a month or even a year. It all depends on what is involved, and in this case, the only thing holding us back, is Vulkan and its interaction with the rain effects. And that is, somewhat understandable, seeing as Vulkan still has some bugs in it. The ILS is fixed, and it has been fixed for quite a while. It was one of, if not THE first thing to get fixed for this update. As soon as the rain and ice effects get fixed, the update will be considered finished, and will be added to the store. On a somewhat similar note, I sometimes go back to the example of PMDG taking 18 months to come out with an update to their 737NG, for an obsolete sim, that was nowhere near as complex as X-Plane. Keeping in mind, they had a team of 14 developers when that was being done. I can understand the frustration you, and many others have, but we are equally, if not more frustrated at the inconsistent reports from testers on why the ice and rain effects are working on some systems, but not others. It's not an easy issue to pin down, and several builds have already been shipped to the testers over the last few months. Hopefully, it won't be much longer.

With all due respect, we're aware of the new AIRAC cycle. And there is no gauge for an "excessive" amount of time. Especially with 200+ testers. We're working on it as hard as we can. Remember, it was Navigraph who made the changes we need to make fixes for. Not the other way around. I sometimes wonder if anyone has complained to Navigraph for what they have done.

As far as the workaround, I haven't tried it, so I can't comment on it. My X-Plane installs (I have 3 of them) are specifically configured for add on work. You could try adding another X-Plane install on your PC for minor testing purposes. There won't be any problems with DRM from either Laminar or X-Aviation if you do. The update is still being worked on, albeit with some hurdles. The official word from Saso regarding the update (which includes the ice and rain effects): "There is a rain effect issue where the higher levels sometimes don't work for some people on Vulkan and sometimes they do. There doesn't appear to be much of a sensible pattern in when it does and when it doesn't work." There is no point releasing an update now, with broken ice and rain, because of its potential, unpredictable nature to cause crashes. We want to get this out as urgently as everyone wants it out.

I might have a list somewhere, from a time when someone else asked me for it. I'll get back to you.

And to you, too

This is definitely out of my area of support. Just wait for a response from X-Aviation support.