Or you could revisit your respect. You sent two support tickets. How long ago? 1 hour and another 2 minutes later. Then you make this topic 15 minutes later. I don't take kindly to you acting like a child in an outrage that he hasn't received a reply in an hour but trying to make others think he's been waiting for days, months, years.
I would help you right now (because this is a really simple issue), but I think you need to learn patience. Because of your treatment of this situation, expect a reply in 3 days as the contact page states.
Want to be an @ss? You'll be treated like one then. Next time, reconsider how you approach your impatience if you want respectful help.