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Showing content with the highest reputation on 02/07/2019 in all areas

  1. Folks, I need to address this before it get's too much for us. I've been bombarded with PM's on Facebook, posts on Facebook, PM's on discord, a sprinkling of posts on reddit and forum posts here. Mostly from people just trying to help us with logs and feedback, but unfortunately there have been a few negative ones. So here it is. We are aware of the new CTD's with the TBM and 11.32. We were told 11.32 was going to fix the CTD's that were occurring with 11.31. This is obviously not the case. I did mention in my original post to hold off on updating if you are still on 11.30. We are doing our best in handling the support and staying visible in the community, and we would appreciate it if you are experiencing these CTD's, to not make any further posts about it. We know you only want to help, but when we get new notifications about a CTD and the Flight Plan key on the FMS, it takes time away from other support questions. On to the good news. A working update is ready to ship. It has been tested and all is good. It just needs to be packaged, and that'll be done in the next couple of days. We ask that you just please be a little more patient, and you'll be flying this sweet aircraft again very soon. Apologies if this post comes across as somewhat confronting, (It's not meant to) but it is now 3:20am, and I've spent most of the day helping toto with support...so I'm a little frazzled. We very much appreciate your understanding. For any other support related questions (not pertaining to the FMC and 11.32), please feel free to post! Cheers!
    7 points
  2. Seems some people do not even read the thread in detail. Goran thanks and Toto as well. You're doing a great job and offer a very direct support via various channels. In this particular case you may need to blame a bit on Laminar. Because they declare Release Candidates to early for me. Most folks are even expecting betas to be sort of bug free. In my opinion the 11.30 and post beta run was and is bad quality. Laminar should consider stepping a bit away from public beta programs. The normal user just misunderstands it and developers are being bombed with tasks, which they should do for themselves. The devs should test their products against new versions and not we the customers.
    2 points
  3. As a rule of thumb, this works quite nice: For a 3° descent path angle, subtract your target altitude from your current altitude, drop the zeros and multiply by 3. If you're flying at 27000 ft and need to descent to 3000 ft, this would be 27000 - 3000 = 24000 drop the zeros = 24 24 x 3 = 72 So you start your descent 72 nm before your target waypoint. (you can always add a few miles for safety) To figure out what vertical speed you need roughly for the 3° angle: Multiply your groundspeed in kts by 5. 280 kts would make a 1400 ft vertical speed. Quite easy and works for any plane.
    2 points
  4. Not confrontational at all @Goran_M. Never doubted that help was on the way - and don't hesitate to let us know when submissions start to overwhelm the process...
    1 point
  5. "We are doing our best in handling the support and staying visible in the community, and we would appreciate it if you are experiencing these CTD's, to not make any further posts about it. We know you only want to help, but when we get new notifications about a CTD and the Flight Plan key on the FMS, it takes time away from other support questions."
    1 point
  6. Well folks , I love the TBM-900, and I have been flying the plane since it came out. No problems until the latest update, and now I cannot even get off the ground. I have done all of the procedures to get the crash bar to stay up. This is also one of many bugs I now get, flight plans were one of the other problem bugs I have. I have deleted files and reloaded and I have remove plugins , state files, etc. There definitely is a problem with either X plane or Hotstart. Im not complaining, in fact I know you folks are working hard to fix all the problems. With a plane this far advance, I hope you talented folks did not think you were not going to have these issues. This GA plane from my experience is second to none to any other competitor out there; and I have been simming for twenty five + years. This plane is like the real deal, and this is the first time in my simming years that , instead of flying another plane, I just shut down the com. Once you get into the Hotstart Tbm-900, and you have been simming for awhile you just cannot fly any other plane , they just don't measure up. Well that's just me anyway. Sorry Hotstart, you should not have created such a fine plane. We professional simmers know a good plane when we fly one:). Patients is a virtue, so keep up the good work, you folks have change the GA world. THx for listening...…..RobertC
    1 point
  7. Hi @Goran_M! I can confirm that with a fresh TBM install, new XP Pref and empty TBM "State" folder the crash still occurs with XP 11.32b1. As soon as you select the "enter" button (airport or other) XP will quietly close down. I feel your pain...LOL! However, since all my other payware aircraft work just fine and I have not experienced any other downsides with XP 11.3xxx versions it appears that you folks NEED to address this here. The crash info may have been relayed to XP but they have bigger fish to fry than "fixing" the TBM. Please do all you can to get this fixed on your end. I have been happily flying this incredible model since it's release - it is so painful to leave it in my virtual hanger... TBM900_Log.txt Log.txt
    1 point
  8. The crash, we've determined, is on Laminars end. Saso has reached out to Ben Supnik and made him aware of it. Regardless, the update he was working on will go ahead. With regards to the crash bar, there are 3 other possible solutions I can recommend. 1. Delete or move the contents of the preferences folder, and relaunch X-Plane. 2. Delete the contents of the TBM "State" folder and let it rebuild on next launch 3. Reinstall the TBM.
    1 point
  9. Thanks. I'm resigned to the fact there's always at least one.
    1 point
  10. Are you new to X-Plane? I have used it since the early days of X-Plane 9, and Laminar are always striving to improve the sim, sometimes this breaks payware aircraft. Rest assured, in my experience, these Devs talk to Laminar and things will get sorted out so you can use these add-ons. Normally things get sorted fairly quickly and add-ons are usable again. I know it is frustrating when you have spent your money on something, but be patient it will be sorted. I have bought many products from X-Aviation, never had a problem with them, always Devs available first-hand to deal with any problems/questions. That is the thing I find really great with X-Plane, you are able to speak to the developers and Laminar Research one-to-one, and they are always more than willing to help you out. I am in a similar position to yourself, only bought the TBM last week, but I will wait patiently, knowing that this will be fixed.
    1 point
  11. Hi all i bought the 900 2 weeks ago and would love to say it fly's like a dream . (Running 11.31 X plane) . But its a nightmare , crash to desktop all, the time and when the TBM 900 dose load its on fire with smashed windows sitting on its tail????? No reply from Hot Start or X Aviation over 50 euros down the drain currently on mt 10th install to remedy the issue and its been worked on ???? Well i call bullshit on that , for this should have NEVER been released in the first place ,truly disgraceful to con people out there money ,not to mention you can forget a refund . Lesson learnt and ive warned people on other forums to stay clear .
    -1 points
  12. Still sulking?. I guess you can afford to throw away 50/60 bucks good for you mate well done
    -1 points
  13. Actually releasing a product thats not for for market is just incompetent ,Sulk all you want its a fact. Flight Factor /Rotate /IXEG/Flightjsim no issues
    -2 points
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