To me this seems very black and white. If a customer has a valid order, then it's pretty much end of story. There's already a screenshot provided not only to Dan, but this very thread. Nicolas is not known to respond to folks who ask questions like "Did Dan ask you about me?" who are not legitimate. More to the story, yes. Definitely. From which side? I have no idea. It could be as simple as Dan not appreciating criticism. Bottom line, this guy spent his money, so regardless of comments made about a flight model or anything else, he's entitled to support outside of the scope of requests, and not to be labelled as a pirate. I look forward to your followup on this. I think we all do, because as the story is currently represented, it's unacceptable.