Cameron

Did 3 times WHAT? Because your last support ticket was July 18th, and it was resolved same day. Just want to be clear here. Aside from that, answers are in this thread as to what's going on. It's not too hard to understand with the explanations already given.

The aircraft modeled are the SR22 G3 series. You sure you're looking at that? Their website would only show the CURRENT models, which I believe are now G6 and do have a larger useful load. Each generation tends to increase the useful load, but the G5 especially did after a gross weight increase and some re-design in the structure of the aircraft. A fairly good article about that and the flying differences in the G3 vs G5 is here: https://www.flyingmag.com/aircraft/pistons/generation-5-cirrus-sr22/

It may only occur with this aircraft simply for the fact we reach into the areas of the sim some others don't, therefore exposing a bug in Laminar's code. Having read Sid's reply, he's really not pointing fingers at third party devs there. Jenkins is their compile platform, and only they will have access to what's going on there. Sounds are also 100% controlled by Laminar code via FMOD integration. Sid flat out gives a link to the bug reporter at the end of his post, and seems a lot of people have resolved the error by keeping the factory overclock off on the GPU.

Your machine was locked on your own. Once a machine is locked (by you typing FREEZE), it is de-activated forever.

That appears to be a Laminar error. You should report that to them!

Dubai = Sunday 3:28 pm SounMaxx = Sunday 3:35 pm Then another ticket after the fact.

Log Event: Creates an Event file with a timestamp inside X-Plane 11/Output/SR22 for debugging with the dev team. Reset: Resets the custom engine model calculations in case of runaway values. Prime: Priming the engine for you, so in that case it should fire right up when trying to start

A week is 7 days. You sent your first message 3 days ago, and have since sent two more. Our contact page states as follows: "We will reply as soon as we are able and will endeavor to reply within 3 days, but usually quicker. Please do not send multiple e-mails or this will delay our response to you!”

In general Metal has been pretty game changing for Macs. Both Coop and myself use Macs as our primary machines. Catalina also definitely has much better Metal drivers. I think you'll find your new iMac will perform very well.

Please provide links to all these supposed topics you speak of that state no internet connection. I'm pretty positive you're very wrong. We process many hundreds of license activations DAILY. I can assure you it's nothing on our server. This is not possible under Linux. Are you just making stuff up?

If this is the case, something more is at play here. Have you tried manually sizing down the files yourself to see if it even helps?

Sounds like you're running X-Plane 11.41. As the product page states, 11.50 beta is required.

Thank you, and enjoy your Carenado products!

This matter is closed. Yet again, you are trying to bicker. I have already answered you, even again with our stance on this in my last reply. This is not a matter of canceling a license or activation, and we do not offer store credit.

You weren't "ghosted" until you wanted to continue going back and forth over a refund, which is a wasteful use of both my and your time. I have customers that need actual tech support, and bickering with you about a well-posted refund policy is not a fair use of my time for them. The refund policy is in place for reasons. You now own a license to a piece of software that will be useable to you as you continue to upgrade computers through time. By the sounds of it, perhaps that's sooner rather than later for you, but if not, it's ready to be used when you're ready for it. There's no bickering to be had here, and there won't be.

Here. I'll show you the door. See ya!

He's aware and already acknowledged such above. Goran was replying to @Normandee who thought it should be "personal" and giving clarification that it's an incorrect version of the word.

That has absolutely NOTHING to do with what I said.

Knock it off, Orlando.

My pet peeve: "I don't have this problem with X product." People need to knock that off. Vertices count, texture sizes, programming, etc all contribute to resource use. Comparing products as an explanation of your performance is absolutely useless from a support standpoint. Since you're saying your performance degrades after a higher AA setting, I'm going to assume aircraft object density is at play. I also remember AA issues with AMD cards that are known, but I'm not sure if they were applicable to Metal or only Vulkan.

It was pretty clear that Simbabeat didn't purchase it if you had actually read what he wrote. Your suspicions about pixel effect are wrong.

Move your 3D cockpit camera up so that it appears you're looking out over the glareshield like in a real aircraft. This is what we do in professional sim setups.

It did not actually install if you received this error.

Simbabeat isn't "right" about anything. He hasn't yet bought the product. As a whole I've seen some people mention FPS issues lately with 11.50 no matter what aircraft they use. Nothing was really significantly changed in a way that would affect FPS in the SR22, and I have not yet received similar reports to yours.

The server shows you downloaded it though?