Honestly, I don't know what to believe or not to believe with you. It's similar to the boy who cried wolf. You're the one that tried to bring your real life experience to this. You're the one that said "I’m a pilot IRL". You're the one that came in here raising hell for no reason other than your own short fuse. All of these things are not my problem. You are trying to seemingly make them mine by giving a story to go with being caught up in not truly being a pilot in IRL. You've already made it evident you're willing to go to great lengths to create drama through stories, so I'm not going to fall victim to another.
You would have been better off just being a polite adult seeking assistance. Not once did you attempt such. Not here, not in a support ticket, not in the news article comment section. You went guns blazing from the get-go.
I think you need to reflect back on how you started things here, then we can talk about short fuses. Did you really get the impression that I, as a human, should just take your garbage behavior and be okay with it? Do you really think most any person would? I certainly don't. This is basic human interactions 101. As a business owner yourself, I imagine you would know this first hand.
Our refund policy is here: https://www.x-aviation.com/catalog/refund_policy.php
I do not have a desire, need or thrill in removing your posts and creating some out of context thing. In the grand scheme of things, this whole interaction is insignificant to me. People can see your posts and judge for themselves.
This is honestly just deflection. At the end of the day, businesses all over the world reserve the right to refuse service. They do this for the very reason that taking a customer's abusive behavior is not going to be tolerated. I certainly won't tolerate it here either.
This is simple. Be civil, get a civil response. Be an ass, and I'll help you to the door. I'm sure you're fully capable of being a rational adult. Try it every now and again. You might be surprised at the results.