I comprehended what was said to me: a developer trying to blame a customer's lack of knowledge for product flaws. News flash to IXEG: It's a 737, not the Felis 747-200, which is far more complex, marvelously cared for, updated constantly, and operates flawlessly. So when he throws out the fact that he's a captain to try and cover up the fact that the product is full of problems, it's pathetic.