Hell of a response. I have to say, it was very double sided. "You're doing great work, but some of your policies really suck!". That's what I was getting from your post. We can all understand the frustration people like yourself are going through, but we're going through the same thing. And then some. I've had people tell me some very harsh things in private. Demanding refunds. Telling me I don't know how to run a business (even though Hot Start is not my company, I do, however, treat it as any partner would). Demanding access to their previous version. All this does not speed up the process. We're doing the absolute best we can. A few weeks for an update is, I think, more than reasonable. A very well known dev company for FSX took 18 months for an update for one of their add ons to come out. X-Plane itself can take months between updates. The X-Plane beta process can also take months.
We (Hot Start) are very visible in the community, and I personally frequent all the social media sites to check to see whether people are having problems with not only my add ons, but also the TBM.
I understand your main issue is people not having access to an earlier version of the TBM, but that is something that, as you say, needs to be taken up with X-Aviation. However, I do know there may be issues with the older version running on X-Plane 11.41, so there would be issues either way, anyway.
We love that people love this add on as much as they do. It's very motivating and fills us with a massive sense of accomplishment. The best we can do is just work as hard and as fast as we can. We do this on weekends, holidays, and at ridiculous hours. 3am is not an uncommon time for either Saso or myself to quit for the day and go to sleep. Regardless if it's for working on a new add on or a free update. All I can promise you is that we're doing our best at making sure people get what they want as quickly as possible.