There's no need to get to the frustrated level. If it didn't work, post in here. I certainly wouldn't wait until I reached the end of my tether to make a post.
And just to clarify, the number of people having these issues represent less than 1% of our customer base. With complex aircraft comes problems on SOME PC's. There are countless PC configurations, X-Plane installations with who knows what kinds of plug ins are installed, that can be the cause of any number of bugs. Bugs happen. No software is immune to them. Not even an iphone. The latest X-Plane update crushed fps in X-Plane, but a number of people blamed the TBM. They realized it was the sim when, at my suggestion, they tried another add on.
We understand you and the problems you're having. In return, we ask you to understand us. We don't know how frustrated you are. We don't know what lengths you went to. It's not our intention to make you frustrated. And most problems can be sorted out with a few seconds of work from the end user. Just ask the question and give us any files we need. As @fireone said, I'm always here. Even if I'm on vacation, I'll respond to questions within 24 hours. Usually within 12 hours.