Cameron

Please create a new topic for this if you don't have one already. It's not properly organized for support in this topic.

The post you are responding to is from June.... That said, this method is still the recommended course of action when you have a crash happening.

Recommended course of action: Help us help you.

Same place it's been since the release of the product and is covered in a few documentation sections. http://www.navigraph...www/default.asp

Did you re-install and re-download the latest as instructed here?: http://forums.x-pilo...dpost__p__32036

Did you re-install and re-download the latest as instructed here?:

Hi, Jim, Apologies for any inconvenience! Please download the latest version. You should have an e-mail just sent about that within the hour. Should this problem persist please contact me here: http://www.x-aviation.com/catalog/contact_us.php Thank you!

Ok, All, Files have been re-uploaded and ready for you to download! You should receive a new e-mail about this, and we do apologize for the inconvenience! The content of the e-mail was as follows: Earlier today you may have received an e-mail from us about a recent update to version 1.4.1 of the CRJ-200 for X-Plane. If you are a new customer within the last 24 hours then you would not have received the e-mail in question, but this message still applies to you, so read on! Unfortunately, an old file was left in the package that may cause crashes to X-Plane when running the CRJ. Because of this, we request that you please re-download the CRJ at your leisure, as the new installer has fixed this issue! Even if your CRJ is not crashing at this time it is STRONGLY urged that you re-download the installer and run it in order to ensure you are completely up to date with your files! This will make providing you with support easier in the future. Also, some of our customers have been confused as to where to install NAVDATA from the AIRAC cycle program. We no longer install this data into the usual spot, and the data type has changed! Please see the following topic to understand how to install and what type of data format to download when updating your AIRAC files (this is optional to those of you unaware): We realize your time is valuable and we apologize for this inconvenience! NOTE: You may install this update over your current installation. Please note it will NOT delete your add-on paints/liveries! Installation and download instructions: 1. Go to your X-Aviation order page here: https://www.x-aviation.com/catalog/account_history.php (You may need to login). 2. Find your past order history invoice containing your CRJ-200 order and click the magnifying glass icon next to it. 3. At the bottom of the invoice you'll find a download link for your CRJ-200 update. It will be highlighted in blue text that says: "Take Command!: CRJ-200". 4. Follow the prompts in the installer and enjoy your freshly upgraded CRJ-200! Thanks for choosing X-Aviation as your provider for high quality X-Plane add-ons! Best Regards, X-Aviation.com This topic is now back open for posting.

Hi, Glen, A small patch is coming out shortly that may solve your issues. Please keep an eye on your email inbox. Best, Cameron

Hello, Folks, We have found an errant file roaming around in our patched release that may be causing your crash plus other issues! I am currently re-compiling the installers now and request that you re-download the CRJ shortly! You will also receive an e-mail about this when it is time! I am closing this topic just briefly until we get the patched files uploaded. Should be within the hour!

I'm pretty sure I did NOT say that. In fact, quoting myself: "Your liveries/downloaded paints will be safe in this process!"

No idea what you are talking about. There most certainly is a windows installer. Mutestyles (poster above you) had to install it somehow...and he's on Windows!

For testing purposes, can you please remove from your X-Plane install: XHSI, XPUIPC, and XACARS Please restart the sim after doing so. Hopefully this will help to provide further answers.

*****IMPORTANT NOTE!: IF YOU DOWNLOADED THE 1.4.1 UPDATE PRIOR TO January 23rd, 2012 @ 1500 EST (Eastern Standard Time - US) YOU WILL NEED TO RE-DOWNLOAD THE CRJ UPDATE!***** Hello, all, This will serve as a formal forum announcement that we have released the version 1.4.1 update for the Take Command! CRJ-200. All customers who have purchased the CRJ-200 up till now have been sent an e-mail by X-Aviation with complete installation instructions on how to update your product. We have made this a very simple process! For those that purchase the CRJ-200 from today forward, your purchased download will already be updated to version 1.4.1 for you. What if I didn't get the update e-mail? If you did not receive your update e-mail don't fret! X-Aviation has updated our system to allow all customers to update with ease, regardless of whether you received an e-mail for the update! Here's what to do: 1. Login to your X-Aviation account here: https://www.x-aviati...talog/login.php 2. View your past order history invoice that contains the CRJ-200 purchase on it. 3. At the bottom of the invoice you will find a blue highlighted link to your update that says: "Take Command!: CRJ-200". The new installer will detect whether this is a new install, or if you already have any CRJ-200 version installed. Depending on your current situation, the installer will run through the appropriate paths with you, including uninstalling all unnecessary items from the previous version! Your liveries/downloaded paints will be safe in this process! There are some important fixes and requests implemented in this update. The following is a list of additions/fixes included: [FMS] -Added keyboard input to scratchpad: click upper left corner of CDU to activate the keyboard -Reworked internal flightplan logic to support ACT and MOD flightplans -Reworked all pages to make use of the EXEC button correctly -Added live calculation of hdg-to-alt and hdg-to-intercept waypoints -Added position update and turn prediction logic to direct-to functionality -Added support for overfly restrictions -Completely new holding logic: HOLD FPLN, ACT HOLD and HOLD INDEX pages redesigned, new holding entry logic -Added support for STAR transitions -Database validity check on STATUS page -More reliable flightplan loading and saving -All new CDU rendering system that works with character placement like the real thing -Massive performance improvement with better responsiveness on all CDU pages -Cleaner CDU font on Mac [bUGS] -Display auto-tune correctly on remote CDU -Fixed selecting departure runways on a subsequent page [GRAPHICS] -Remove two extra strobe lights in wingtips in X-Plane 10 As always, thanks for being a customer with X-Aviation. We appreciate your feedback and support! Enjoy these latest updates, and stay tuned to the forum as we continually announce the latest happenings.

Sounds like you're having too much fun, Simon.

This information is not public and will not be made so.

Hi, Folks, Now that I have the newest patched files in hand, be on the lookout for this in your inboxes within the next 24 hrs.

You'll get an e-mail from whichever distribution channel you purchased from once it's released on that store.

Hi, Glen, As mentioned in my first post of this thread, "additional content is no longer provided through these menus. More on this will be announced shortly. Toy box is not a part of the CRJ in any way, so you had me confused assuming that simply running the CRJ is causing the error you see. In the instance you have now shown me, that is correct, the files you are attempting to utilize are no longer available for the time being. Things are changing around here.

Hi, Glen, I don't think these items are related. Edwin's discussion is about downloading content that he is trying to select. The CRJ has no content to download within Gizmo or anywhere else. Not sure what you're referring to, but perhaps a wrong button was clicked somewhere in sim on accident and you just didn't take notice. I am unable to reproduce this error by just loading up the CRJ and flying.

Yes, it has Gizmo. Some have had suggested work arounds that would have you open a non-gizmo aircraft prior to selecting SASL or vice versa. More info on our plans down the line, but for now, this is the "deal."

Edwin, Additional content is no longer provided through these menus. More on this will be announced shortly. For now, Gizmo is restricted to the products that have been developed for it.

Looking good, Pete!

He's being diligent and looking to see if others experience this issue before he sends off a report without being thorough in his research. No need to bug Laminar if it's a one-off deal. Often times Laminar will simply relay back a message to see if other users are experiencing the same issue to help out with analysis.

There's nothing more to say for the moment, Carlos. It's as simple as that.