Cameron

Chris, I just looked up your account. Your second e-mail went into a spam box because our system shows you as non-responsive to us, but sending in multiple support tickets after we have already replied to you the first go around. Three days ago you sent in a request for support. On that very day you were replied to. Just 34 minutes ago the system sent you an automated follow-up saying that if you did not reply to the ticket we replied to, the support ticket would be closed. I would advise you to check your spambox with your e-mail provider.

Use the contact form here: http://www.x-aviation.com/catalog/contact_us.php

You need to ask them for help. The way you have these products installed seems a bit fishy to me, but that's all I'll say.

I wasn't responding to you.

Where did you purchase this from?

You do realize this is expandable already as is, right?

The file should just be located in your main X-Plane folder.

It's the radio compass.

Then I'm afraid simply uploading a log file with little descriptive text of your scenario is not very helpful. Please be diligent and reproduce the problem before seeking answers. We need to know how to replicate your issue. In other words...make it crash again.

When it's ready.

Sure, please read first.

No.

Guys, We're not going to let this topic dwindle into a speculative thread of paid vs non-paid. I will say that I'm very proud of Frank and John for the efforts that have always been made since product release to address customer concerns, and with that, I firmly feel they have done their part to justify whichever type of release chosen. That said, we'll have more details about V2 soon, including whether it's paid or not. Please leave the debate out and focus on what's being presented to you in the thread from Frank for now.

Can you be more specific? Are you getting an error? The log you gave us is the installer log, so that's not much help.

What are you talking about? We support working software. It was your choice to run a beta, not mine or anyone else. And you were told in one e-mail that we would look into, subsequently followed by another e-mail that Laminar was aware of it and it was now in their hands. What does OS X Yosemite have to do with anything? I am strictly referring to X-Plane 10. You are running Beta 5 of X-Plane 10.3. If you want Maxx FX to work, roll back to 10.25. OS X Yosemite is not stopping you from doing that! The is a quote from my signature, Brian. It appears on every post I make. It was not specifically directed at you. What? Yes you did hear back from us. You even mentioned it in your first thread starting post. You just didn't like the answer that Laminar was aware of the issue and it was in their hands. But this is not the issue you had. Sundog misunderstood your issue. You don't have this issue, so no "bingo" here. Looking for a failed license check that doesn't exist is definitely barking up the wrong tree. Your license is working as it should.

Brian, As you were told in email, this issue is currently NOT our problem! Laminar is aware of the problem and they know that something in 10.3 has caused this. If you want products to run flawlessly please consider not running beta software.

In my opinion, no.

No, you do not need to reinstall.

Send an e-mail through our tech support form and we'll be happy to sort you out! Go here: http://www.x-aviation.com/catalog/contact_us.php

Have you tried downloading the installer/updater from X-Plane.com and running the installer through the downloaded app rather than from the DVD?

You were responded to (all multiple of your emails) well over a week ago. All of these emails bounced. Please consider sending in a support ticket from an alternative address.

That's false. It was less than 24 hours ago now. But, please read below just as an FYI, even if this does not directly apply to you. If you have e-mailed, please send it only once and know that questions will be answered in the order received. One is all it takes to get through to us, and multiple will move your support ticket to the bottom of the queue automatically. Thanks!

Okay, guys. This topic is going nowhere by this point and I think all that needs to be said has been said. I don't feel we'll get anywhere productive further than what has been offered by keeping this open, so this topic is now closed.

Digital, non-tangible goods are not protected by PayPal and they will ALWAYS side with the seller in this situation.

Just to clarify, I believe this statement is incorrect. As far as I recall, the 757 is controlled by activation. Therefore, while you can sell the product, he does not have to clear the activation slot for your newfound owner to actually be able to USE the product. This is where DRM does in fact come into play. So, again, if Nicolas already said no, and you decide to sell, it doesn't mean Nicolas will comply with your sale and request for him to free up the activation slot for use on a new machine. I know this may be a waste of a post at this point (since you have decided to no longer sell), but I wanted to clarify this point. It appears to me you didn't think about this part of the whole ordeal.