G-ERTI

Nice to know this is being fixed...

Looks great but I wish they did EGLL instead as that is what is really needed! There are already some good freeware EIDW packages out there...

They could still do what they love... It would be desirable for customers as devs would have to make BRILLIANT products to do well. Secondly the support would be very specific and likely to be quick. They could still market on forums (like pmdg do), developers would not have to pay for retail space either, all in all making the product cheaper to sell. It would also make it more competive which is good thing... I agree with your last point in the short term, but long term that is not likely to be an issue. Also making a website is not extremely difficult. Sites like weebly make it quite good fun!

He is saying the customer experience is awful and the way to solve that is for devs to cancel out the third party and make their own way. Therefore the bad ones die and the good ones live as they are not sheltered under a retail umbrella which will deal with the day to day sales. Then he is saying the reason it is bad is because there is no way for the customer to have any control and the owners abuse their power. He/she cannot get a refund or even influence peoples views on the product. Just to make it clear by saying this I DONT mean you specifically, I am talking in very general terms. As a result this harms the brand in its entirety as the customer does not trust it. Fill me in if I missed anything.

I would be interested to hear what I have missed, as I am sure I have missed something! If these principals are so basic, why do so few flight sim companies run with them (including your own)?

Listen to Hangars experience. Clearly he knows what he is talking about. What he says is also backed up by the simple economic theory for the necessity of trust between two parties whilst making any kind of business venture or transaction. The problem is all the power is in the court of the store owners, therefore the customers are not likely trust them and the whole thing falls apart. The owner has control as the customer cannot get his money back and in the case of most products cannot even tell others of the problems he/she has with it because posts they make will be removed. I know the last point does not apply to x-pilot, but at many other sites it does. To gain the trust of customers you need to listen to them and act on what they say. I think this is what Hangar is trying to say. To run a good business you need to be customer conscious, that is a basic fact, for too long people in the x-plane world don't seem to think this is necessary as they are running a 'niche'. Time to take a leaf out of every successful business. Care about your customers and make them feel safe to try and buy things, then they will trust you more and buy more from you. This does not necessarily apply to x-aviation in such a big way, but it certainly does to some other stores, again not necessarily x-plane ones either.

One of the most hard working and high profile figures in Flight Simming needs a little bit of help. Froogle (Peter Wright) has an uncle who needs some help to afford his cancer treatment. I think it would be appreciated by Froogle if people could donate, no matter how small. As little as £1 will even go a long way as his uncle is very close to receiving the full amount he needs. Lets repay Froogle for all the great vids and time he has given the flight sim community. Here is a link to his Facebook page where you can donate: https://www.facebook.com/Frooglesim

Better be careful! Thanks man.

Don't mean to pester, but anything new?

Looking great keep up the good work!

Cameron, I am sure you know more about it than I do.

Look Carlos, I have admitted I was wrong, personally I would like to leave it that. What I was getting at, is that if I was not allowed access to a product I had paid because he removed the DRM pass code, I do not think that would be right as I have paid for them and I have not and will not sell them now. So may I also add a sincere apology to anyone I have offended by writing these posts. I see now that it is not right to deprive people of potential custom. I am sorry to all the devs and Nicolas in particular. Therefore if we could just leave it there that would be great. I hope I have done the right thing by apologising and admitting I am in the wrong and now everyone can just forget about it and move on. I hope I am allowed to continue to offer my custom to XP devs as well.

In that situation, all though it will not need to occur, I would report him to PayPal for not providing the goods. One of the benefits of using it is that they have great customer protection.

Hello everyone, I have just spoken to Dan Klaue and he very cogently and earnestly communicated his view point. By way of this, although in the EU it is still legal to sell the second hand software, on a personal and community based level, it is not worth the aggravation or the upset it causes. Therefore having been swayed by a personal argument from Dan and after thinking about what he said for a short while I have concluded I will not be selling the aircraft. I ADMIT I WAS WRONG FROM A MORAL STAND POINT.

I understand your view point Ben. I just think that I have done my fair share for the XP community.I have supported developers with hundreds of dollars, $390 to be precise. Therefore I think I have given my fair share of support for devs.