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This is absolutely NOT true. It's just their technical support team using canned responses to get rid of you. If you run the installer with --install_name="X-Plane 12.4.0-r2-9b69b91a" command line option then it will downgrade when you select "Update X-Plane."

We can't INSTANTLY come out with an update when a new version of X-Plane comes out. As much as we want to, it's unreasonable to expect that from anyone. In the X-Plane world, many developers always recommend to keep 2 installations of X-Plane. A stable version and a beta. Regarding the Challenger update...we're currently on beta 3 within 1 week. That beta is in the hands of our testers. 3 beta's in 1 week is quite fast. There are only 2 of us on the Hot Start team. We can't work on two products at the same time, so while the Challenger is getting updated, we're going to ask people to continue to be patient for the TBM. If you expect an update in the next week or two, all I can tell you is the update will be out when it's done. We want it out as much as you do. But it doesn't make sense to put out an update that isn't ready. Whatever you think about the situation is entirely your opinion. It will have no influence on how fast the updates get done.

It's not worth doing. Laminar can instruct you on how to downgrade if you contact them. We hope to have an update out on our end within the next week or two.

zzz....oh man...just woke up after a 18 month hibernation! Seriously....Nothing is forgotten, only life has happened. Here's a quick summary: Spent last 18-24 months in a significant life transition as I approach and prepare for retirement. Lots of loose ends to tie up and leave in the past. I now work full time for Laminar, a big change...and I have been positioning myself to stay in X-Plane work exclusively for the future. I'm wrapping up a 2-year private contract for the BETA ALIA production aircraft (which will be in X-Plane). I'll complete that work next month. Gizmo based code in all my products is nearing end of life and had complicated the update process due to the volume of code to rewrite......however AI has enabled a path to relearn concepts & rewrite the code as its become "X-Plane SDK aware" in the last year...This reduces the effort drastically and is a major catalyst. No fees for future updates on the MU2 or IXEG when they eventually go out. Updates will always be free for existing customers. They've earned that. After ALIA delivery, I'll return to push an update to the MU2 with the Gizmo code-base....I won't get OCD....I'll just push what I have, which is a good amount. After MU2 update, I begin code rewrites to serve as my future code platform for the MU2, IXEG and the forth-coming 717. This is foundational and absolutely required to guarantee long term compatibility for these products. Those aircraft will be the only three products I will maintain into retirement and beyond. That's the highlights. This gap in work has been all about my focus and preparation to sustain myself after retirement, and stay within the X-Plane ecosphere in the process.