Cameron Posted September 20, 2023 Report Share Posted September 20, 2023 Captains, Firstly, we'd like to express our gratitude for your recent upgrade purchases. This week has been bustling with activity, as we’ve endeavored to respond to inquiries and meet the high demand for support. Level-2 Failure - Fixed! It quickly came to our attention that a number of our customers encountered a Level-2 failure, which restricted the aircraft's systems from functioning at all. We deeply regret any inconvenience this may have caused and assure you we've been working diligently to identify and rectify the problem. While we strive for perfection, it's an unfortunate reality that despite thorough internal testing, unforeseen issues can arise when a product reaches a wider audience. This particular setback wasn't evident during our beta testing but manifested for some once released. The good news is that we've isolated the cause and have promptly deployed a patch. To access it, please re-install the IXEG 737 Classic Plus from your order history. Didn't have Level-2 Failure? For those unaffected by this issue, there’s no immediate need to update. You can comfortably continue using the aircraft and await our next scheduled update for other enhancements. We truly appreciate the patience and understanding shown by many of you during this period. Thank you once again for your continued trust and support. Blue Skies, X-Aviation & IXEG 2 1 Link to comment Share on other sites More sharing options...
Deceiver Posted September 20, 2023 Report Share Posted September 20, 2023 To clarify, there are no further changes in this update? This is simply to resolve the Level 2 failure error and nothing more? Link to comment Share on other sites More sharing options...
Pancakeking78 Posted September 20, 2023 Report Share Posted September 20, 2023 Woo! Link to comment Share on other sites More sharing options...
Cameron Posted September 20, 2023 Author Report Share Posted September 20, 2023 5 minutes ago, Deceiver said: To clarify, there are no further changes in this update? This is simply to resolve the Level 2 failure error and nothing more? Yes, that's accurate. This particular update was solely focused on resolving the Level 2 failure error due to its critical nature. Any additional enhancements and fixes are planned for upcoming releases. We appreciate your understanding and patience. 1 Link to comment Share on other sites More sharing options...
Deceiver Posted September 20, 2023 Report Share Posted September 20, 2023 Just now, Cameron said: Yes, that's accurate. This particular update was solely focused on resolving the Level 2 failure error due to its critical nature. Any additional enhancements and fixes are planned for upcoming releases. We appreciate your understanding and patience. No problem, completely understandable that this was a much higher priority. Link to comment Share on other sites More sharing options...
S3rg1o Posted September 20, 2023 Report Share Posted September 20, 2023 WOW!! Great knews! What a way to start the day… Can’t wait to finally fly this beauty! I’ll have to wait and test it later after work. thank you IXEG team for taking this as a highest priority! Link to comment Share on other sites More sharing options...
rafalec Posted September 20, 2023 Report Share Posted September 20, 2023 @Cameron Update doesn't work for me see my post please https://forums.x-pilot.com/forums/topic/27190-ixeg-no-power/?do=findComment&comment=195360 2 Link to comment Share on other sites More sharing options...
roskud Posted September 20, 2023 Report Share Posted September 20, 2023 30 minutes later Link to comment Share on other sites More sharing options...
mjrhealth Posted September 20, 2023 Report Share Posted September 20, 2023 8 minutes ago, roskud said: 30 minutes later Move that window, it need to uninstall the existing and that is being hidden by that window. Alloying buts thats all it is. Youll need to click ok. 1 Link to comment Share on other sites More sharing options...
roskud Posted September 20, 2023 Report Share Posted September 20, 2023 thanks! worked as charm now Link to comment Share on other sites More sharing options...
Nico 69 Posted September 20, 2023 Report Share Posted September 20, 2023 Thanks for fixing ! 1 Link to comment Share on other sites More sharing options...
S3rg1o Posted September 20, 2023 Report Share Posted September 20, 2023 (edited) I've just tested the fix, a short hop between Porto and Faro, with no issues to point out, besides the already reported bugs. I'm thankful to IXEG team for bringing my favorite 737 to XP12! Edited September 20, 2023 by S3rg1o 2 Link to comment Share on other sites More sharing options...
Vanadeo Posted September 23, 2023 Report Share Posted September 23, 2023 Any news on when Gizmo will be updated, anyone heard anything?. Link to comment Share on other sites More sharing options...
roberto1365 Posted September 23, 2023 Report Share Posted September 23, 2023 Good morning... Why don't you let us know anything more ??? Updating to some still doesn't work... Therefore??? I sent several tickets but you never replied ... Link to comment Share on other sites More sharing options...
Pils Posted September 23, 2023 Report Share Posted September 23, 2023 32 minutes ago, roberto1365 said: Good morning... Why don't you let us know anything more ??? Updating to some still doesn't work... Therefore??? I sent several tickets but you never replied ... Sending multiple emails isn’t going to do yourself any favours… 1 Link to comment Share on other sites More sharing options...
Cameron Posted September 23, 2023 Author Report Share Posted September 23, 2023 1 hour ago, Vanadeo said: Any news on when Gizmo will be updated, anyone heard anything For what reason? It's not exactly clear what you're after. 1 Link to comment Share on other sites More sharing options...
Cameron Posted September 23, 2023 Author Report Share Posted September 23, 2023 2 hours ago, roberto1365 said: Good morning... Why don't you let us know anything more ??? Updating to some still doesn't work... Therefore??? I sent several tickets but you never replied ... You were responded to in just over an hour of your original ticket submission. Check your spam. You've never replied since. Learn to be nice next time. 2 1 Link to comment Share on other sites More sharing options...
Vanadeo Posted September 23, 2023 Report Share Posted September 23, 2023 3 hours ago, Cameron said: For what reason? It's not exactly clear what you're after. Cos I am suffering with terrible stutters, apparently the update will fix it? .. I think I read somewhere lol. Link to comment Share on other sites More sharing options...
Cameron Posted September 23, 2023 Author Report Share Posted September 23, 2023 8 minutes ago, Vanadeo said: Cos I am suffering with terrible stutters, apparently the update will fix it? .. I think I read somewhere lol. I've not been getting reports about widespread stuttering, and at least on my end have made no mention of some form of a fix for it. I recall in the past some people had stuttering in the v11 version if their anti virus was kicking in. Creating an exception for the X-Plane 11 folder helped that. Either way, this topic is not about Gizmo, so let's keep it on track in here, please. 2 Link to comment Share on other sites More sharing options...
roberto1365 Posted September 24, 2023 Report Share Posted September 24, 2023 Hi , I sent the log as requested. Link to comment Share on other sites More sharing options...
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