[Open] How Do you Use The FBO Phone?

[dcapal]

How do you call / answer the FBO phone? I can toggle the phone on & off but once it appears there's nowhere to click to answer or make a call (ie: the mouse cursor never changes from an arrow to a pointer that allows me to click anywhere on the phone to make or answer a call). Am I missing something?

Thanks

Edited January 28, 2022 by oisin650

[Tabs]

It won't work in the air if that's what you're doing - you have to use the satphone behind the captain's seat while in flight.

[dcapal]

Thanks for your answer but I'm not trying to do it in flight. I can't make it work on the ground.

[Peter Clark]

11 minutes ago, dcapal said:

Thanks for your answer but I'm not trying to do it in flight. I can't make it work on the ground.

It doesn’t come up with a click spot “Call Hot Start FBO”?

[Rodeo]

Did you fill and sign a handling request inside the FBO first?

[dcapal]

Yes, I filled out the form in the FBO. I can toggle the phone on/off, just can't make a call or answer one. When the FBO calls me the phone appears but there's no click spot anywhere in the green 'Answer' button. Same problem when I'm trying to make a call - no click spot. Even the 'X' at the top left of the phone isn't a click spot and the only way I can remove the phone is by clicking 'Toggle FBO Phone' in the drop-down menu. Very frustrating.

 

[ois650]

Hello, 

We haven't had this issue with any other users. Would you mind uploading your log file here please? 

KR

[dcapal]

KR,

Sure, thanks.

 

Log.txt

[chriskingdom]

Hi, I am having exactly the same problem. Cant answer the call from FBO. Phone displays with no click spots.

Can only toggle the phone from the menu to display but nothing else.

kind regards

Chris K

 

Log.txt

[dcapal]

Any suggestions? Surely we can't be the only 2 people who are experiencing this.

Is there another way of loading the pax without having to call the FBO or answer their call?

 

[ois650]

Hi all, 

Have you adjusted your UI scaling in any way? 

[dcapal]

I finally found the click spot. On my screen it's located about 4 inches away from the phone. No idea why it's not on the phone itself, but at least I can use it now.

[Pils]

26 minutes ago, dcapal said:

I finally found the click spot. On my screen it's located about 4 inches away from the phone. No idea why it's not on the phone itself, but at least I can use it now.

As @oisin650 asked, are you using UI scaling in X-Plane? Or some kind of resolution trickery in Windows?

Can you enable the developer menu option to show the manipulators (in Green) and take a screenshot, please?