Cameron

Can't speak for your FA friends, but a family member of mine who is an FA just laughed, and her friend who is an FA did as well. Funny that. Seems they're able to pick out a joke when they see one. Phew!

Hi, Simbabeat, Welcome to the forums! Thanks for trying us out, and hope you enjoy your time here!

Hi, No, we have not received any. We have received plenty of normal day to day submissions, so I'm not sure what's happening on your end. If you'd like, you can write an e-mail to: orders {at} x-aviation.com with the subject line: Enquiry from X-Aviation Doing so will create a ticket into the system. Best Regards, Cameron

Please re-submit your request, as there is no record of submission from you in our support system. Thanks!

Simon, This one so far seems to be affecting almost no one but you. Why not just bookmark the following link? http://forums.x-pilot.com/index.php?topic=2060.msg19825#msg19825

...and it's documented in the manual.

They'll do it if it means getting your money.

Hi, there, That is a permissions issue on your computer. Please contact X-Aviation support and we'll get you fixed up: http://www.x-aviation.com/catalog/contact_us.php

You guys crack me up with this stuff. This, the topic about autothrottle, vnav assistance, etc...yes, you DO actually have to fly the CRJ and be a pilot, just as in real life. I know Phillip's intention was not to report this as a bug or something missing, but the later replies suggest that it may be. Such is the way with the other items I've listed above. If the real plane doesn't have it, neither do we.

This topic has been moved to Canadair CRJ-200. [iurl]http://forums.x-pilot.com/index.php?topic=2151.0[/iurl]

You're going to have to be a bit more descriptive than that... What are your fps? What are your rendering settings? What are your hardware specs?

That's not a bug. It's a matter of preference and artistic touch.

Hi, Kamil, This one will have to be handled by Philipp. I'm not sure how things work or differ on Linux. I'm sure Philipp will chime in here soon enough!

All of your points are irrelevant for the circumstance, so yes, it's wise. Here's why: 1. I did not have to release a voluntary patch in less than a full day. Majority of issues were listed here, and those that care will in some form or fashion contact me or come here. After doing this for as long as I have I can assure you customers are plenty vocal when things are amiss, including yourself. 2. This voluntary "patch" will be meshed in with the upcoming 1.1 update. That update WILL go to every single customer via an email, just like all of our other updates do. Such an update justifies contacting everyone. 3. Given how few people this has truly affected, it was necessary to ensure I could get firm reports here as to whether this patch was solving issues I and others could not reproduce. Instead of giving feedback in such a constructive manner, you have elected to complain over a soft patch release that wasn't sent to the masses for good reason. What was meant as a good deed is now turning sour. As such, I think it may be better to force people to wait longer for full updates to be available. At least then we can justify sending out thousands of emails without being flagged as spam and an annoyance. Thanks for everyone's concerns. Enjoy your flights!

Hi, Scott, Didn't you and I just have e-mail exchanges? I'm confused here... As has been mentioned before, support for anything order or activation related needs to go through the appropriate channel. There is no need to be redundant, especially when we already have an open communication going. Please continue there if you have further questions!

In short, yes. It is far more automated than that of the MU-2, and will allow re-activations without contacting customer support.

Your best bet in this instance is to use the uninstaller and then re-install to your new version. For what it's worth: I intentionally made the installer and uninstaller NOT make any registry changes on computers. As such, you could technically have multiple installs of the CRJ in different X-Plane version folders, and each uninstaller will know/remember which install it is related to! Hope this helps!

...because it is CPU related. Two cores, and they are chugging as good as they can. I'm quite sure that if you have some kind of an activity monitor you'd probably see your CPU cores maxed to 100% utilization. More cores = better refresh.

Hi, All, I'm sorry, but I disagree with all of those complaining in this topic, and for the record, I personally feel X-Aviation has the best customer support out there. Here is the deal: X-Aviation ALWAYS sends out e-mail to updates/patches. Anyone who is a customer with us on a regular basis would know this, and would also know that we have a very robust system these days that has a lot of cash invested into it to ENSURE that our customers get their update e-mails unlike some places out there. This "patch" installer today is the one exception. X-Aviation received a total of TWO support e-mails regarding installer issues yesterday. The remainder of people were here. Our records show an indication that about 95+% of people did NOT experience the problems that this "patch" installer fixes, and because of this it is not a massive, crucial update. It is a voluntary update, and it does not add any new features. It is only supposed to fix the issues seen on those select few people here in the forums. You will be seeing an update e-mail when we have bug fixes for the product itself. In such cases, we announce patch/upgrades in the forum AND through e-mail, with the e-mail always going out to customers before a post on the forums. As such, I stand by how this particular instance was handled, and am happy we were able to get something out to our customers within less than 24 hrs. I hope this is all a bit more clear now. This is already done, and if you did not receive it it either: A) Ended up in your spam box Was blocked in delivery by your ISP. Each instance is completely out of our control. You took the correct approach here. Thanks all for your understanding.

Hi, All, I have patched the installer to hopefully fix all issues reported here regarding the installer. Key fixes include: 1. Paint kit files now install correctly and are placed in main CRJ folder 2. Lufthansa livery now installs correctly 3. British Airways livery now installs correctly on systems that had issues. You can access the download to this new installer by doing the following: Installation and download instructions: 1. Go to your X-Aviation order page here: https://www.x-aviation.com/catalog/account_history.php (You may need to login). 2. Find your corresponding CRJ order and click the magnifying glass icon that says "view" corresponding to that order. 3. At the bottom of this page you'll find a download link for your CRJ-200 updated installer. It will be highlighted in blue text. *********************** It is suggested that should you choose to download and use this new installer that you first uninstall your current CRJ installation. You'll find a CRJ uninstall program located in your main X-Plane folder. Additionally, I am hearing of some users with crash to desktop issues. This seems to be attributed with people not properly following prompts in the installer! Please be sure you are selecting your main X-Plane installer as the installer prompts for, and not an aircraft folder to install to! Doing the latter will result in these crashes people are speaking of. Lastly, please ensure you uninstall the CRJ hardware tester prior to installing the CRJ itself if you have not done so already. Thanks!

Indeed, this is confirmed X-Plane and out of our control. This has been around for ages now.

There are some minor differences in the object files. X-Plane 9 files will work in X-Plane 10, however, X-Plane 10 files will NOT work in X-Plane 9.

With complexity comes confusion due to lack of reading or motivation to do so. As such, what really isn't a bug becomes one in a person's eyes. It's just a fact we have to deal with, but luckily learn early on if you pay attention to products like those that PMDG comes out with!

As has already been mentioned, the reason Nova is seeing the reaction from the aircraft that he sees is because of the stated reasons, and would be seen in real life as well. From what I gather, Nova was attributing the issue to product error, when in reality it is "pilot" error.

Yes, it's necessary. However, we provide you with one free, slightly outdated version of Navigraph data when you purchase the aircraft. It is pre-installed for you. It is up to you to keep the data up to date if you choose to. A large chunk thus far has been operator error sans the installer issue, which appears to only be sporadic. Given the number of sales vs. reported installer issues, our success rate still far outweighs the non-successful by a large margin. To add to that, those with minor hiccups have found the solution quickly. That said, I am investigating the installer issue on the few systems it has occurred on and will most definitely find a fix even though I can't seem to reproduce the problems so easy. In the end the decision is yours. Thanks for considering!