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Cameron

X-Aviation
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Everything posted by Cameron

  1. Cameron
    No, there is no news on the next update at this time.
  2. Cameron
    You made a topic about this three weeks ago and received the same information.
  3. Cameron
    I need to troubleshoot some things. Very strange, because I can't reproduce it and have only had about 3 reports of this or similar since release. I'll get back to this topic soon.
  4. Cameron
    Hey Jan, That in sim error is the result of an incomplete package. The error in the installer signifies an incomplete download from the server. It must be cutting short at the tail end. Any firewall active?
  5. Cameron
    Glad it helped. Laminar now has this bug patched for an upcoming 11.21 release.
  6. Cameron
    Please contact support@x-aviation.com explaining this and include your order number. We'll be able to sort you out there.
  7. Cameron
    Hi there, Do you have the X-Plane UI setting at a larger size? Something above 100% may cause this issue from what we're discovering with Laminar. If you have a X-Plane UI setting higher than 100%, please set it back to 100% and report back here.
  8. Cameron
    No, there is no contact at all about this, and we maintain our position about the effects working with all other weather products. I don't know who that person is that's saying otherwise.
  9. Cameron
    Not at all. Glad you got it (somehow) sorted!
  10. Cameron
    Does it work for you with the default 737? Sounds like Zibo may have adjusted something from the norm.
  11. Cameron
    This is the same issue as outlined above. Laminar should hopefully have a fix in the next update for X-Plane.
  12. Cameron
    Fully functional. He explained it pretty clearly in the text you quoted.
  13. Cameron
    You're quoting an old post from Jan. This was already fixed.
  14. Cameron
    In the window that pops up you should see a button that says "update". Clicking this should refresh your license for the two new purchases.
  15. Cameron
    Hi there! Typically that mismatch error will occur when you have used an installer that is older than the current. Are you sure you're up to date on the installer?
  16. Cameron
    Did you purchase the Saab with a different account?
  17. Cameron
    Folks, This is not the place to attempt insults or even refunds. That type of thing is not to be handled here in the forums. I am confident this problem is not on our end given the sales numbers and lack of complaints. The only two I have ever heard are in this thread. Use the proper support channels, don't send in multiple emails as some tend to do, and you'll get reasonable responses. That ends this thread.
  18. Cameron
    Yep. It's pretty faint.
  19. Cameron
    There is quite a bit of documentation we included with this aircraft that will also answer these questions!
  20. Cameron
    You're the only person that's ever wrote in about it. I'd say that's pretty unique. I think we need to get off of that subject. You've mentioned it enough as it is, and thus far no other customers have this problem, so it's pretty believable. Perhaps an overzealous anti virus? I have no idea at this point...I'm shooting in the dark here.
  21. Cameron
    It's free.
  22. Cameron
    Did you have an install going and then choose to skip a component or something the first time you had a successful install? Can you share a screenshot of that folder you have backed up?
  23. Cameron
    It will not use weather conditions to determine snow or no snow. It determines based on plausibility of temperature, location and time of year. What is your definition of "everywhere in the world"?
  24. Cameron
    Now THAT is odd. The installed folder size should be anywhere 10-12 GB. The installer will not de-compress something less than a full file, so that begs the question of why you have such an incomplete folder (and would answer why you don't have textures loading in certain situations). Can you confirm that your hard drive where you keep X-Plane installed has the proper space available for a full install?
  25. Cameron
    You made a backup of the seasons xp folder? We might be able to work with that. Can you tell me the size of the folder, please?
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