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Showing content with the highest reputation on 04/09/2025 in all areas

  1. @roxmate We appreciate your feedback and understand your frustration. We've all been there as humans. However, I'd like to cover a few key points about upgrade pricing, time-limited offers, and how this practice aligns with industry standards across many different sectors. It's not unique to IXEG, and the cost of these add-ons are not life changing for the value they provide over the life of the item. Heck, you're only just now looking at an upgrade 9 years after your original purchase! I think it's pretty important people treat developers as people trying to live life and consider this expertise as a job, rather than an entitled hobby. Promotional pricing and limited-time discounts are standard business practices. Airlines frequently offer discounted fares for a limited period, but once the sale ends, passengers must pay full price. Should I be upset about this as a loyal customer who flies on my preferred airline and has status with them? The person next to me could very well have paid hundreds less. Similarly, hotels, subscription services, and even retailers like Amazon offer promotional pricing for a set period. If you miss the window, the deal is gone. This includes items you may purchase over and over. Likewise, when tech companies release new versions of software, they often provide early bird pricing or upgrade discounts for a limited time. Once the deadline passes, the standard pricing applies. Microsoft, Adobe, and many others are included in that. When you purchased the IXEG 737 in 2016, you received years of value from it in X-Plane 10 and X-Plane 11. The fact that it is no longer compatible with X-Plane 12 is due to platform evolution, not an arbitrary decision on IXEG's. When you buy a game or software, it doesn’t come with a lifetime guarantee of compatibility with all future versions of the operating system or platform. For example: A PlayStation 4 game does not automatically entitle you to a PlayStation 5 version for free. Some X-Plane developers have not even bothered to offer any discount at all. We did. X-Plane itself has required users to buy new versions (X-Plane 11 → X-Plane 12) rather than getting free updates forever. Loyalty discounts are meant to reward early adopters and returning customers within a set timeframe. Extending it indefinitely would defeat the purpose of having a promotion at all. Companies regularly run promotions with a defined expiration date. Steam and other game platforms frequently offer limited-time discounts, but customers who miss them must pay full price. We clearly communicated the timeframe of the loyalty discount in multiple places, multiple times, and gave ample opportunity for previous customers to take advantage of it. Nobody is forced to purchase the upgraded version. If you choose to continue flying in X-Plane 12 and want the IXEG 737, the upgrade is available at full price (or you can wait for a sale during holidays). While it may not appear all that different to some, the work involved to get the Classic Plus to market and at a proper baseline to what we had in X-Plane 11 was extensive development work, not just a minor patch. Just as X-Plane 12 itself required a new purchase, the IXEG 737 for XP12 reflects long months of work, visual improvements, and compatibility updates. While we do value all our customers, we also value and respect our own time. Our approach to upgrade pricing was carefully considered to balance fairness for both our loyal customers and our development team, who put significant work into this new version. While we understand that not everyone will agree with this approach, it's also not out of line in the grand scheme of things. We appreciate your understanding, and we hope you continue to enjoy flight simulation, whether with the IXEG 737 or other aircraft in your collection.
    1 point
  2. Man its a shame what happened to ixeg. If they had gotten their act together, focused on growing their team and developing full time, and producing msfs addons with the same depth and detail that the ixeg 733 had they would have made millions.
    -1 points
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