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IXEG B733 impossible to use

micaeli

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mjrhealth Community Regular

mjrhealth

Posted
Posted
2 hours ago, micaeli said:

Hello,
I've just installed the IXEG B733 classic plus on XP12 but I have no sound on the switches and no action, so I can't do anything with this aircraft while all the others are working normally.
Please help me to smile again

Post your log.txt after you try so we csn smile.

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judeb Contributor

judeb

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Posted (edited)

There is a license error in the log. Are you using version 1.51? 

 

 

0:02:39.342 G64:  warn: We have received:[lss.xa.validation] msg:[8599407] param:[571798320]
0:02:39.343 G64: debug:     IXEG:  ----Beginning License Check Sequence----
0:02:39.343 G64: debug:     IXEG:  defaulting IXEG license to OFF before activation checks
0:02:39.344 G64: debug:     IXEG:  Staging kill functions in case license invalid....
0:02:39.344 G64: debug:     IXEG:  Verifying Level 2 backup before initiating checks.....
0:02:39.344 G64: debug:     IXEG:  Level 2 backup ready and standing by,  Beginning license checks
0:02:39.344 G64: debug:     IXEG:  ---------------------------------------------------------------
0:02:39.344 G64: debug:     IXEG:  Checking for valid license via Level 1.....
0:02:39.344 G64: debug:     IXEG:  Level-1 license check good.   Requesting Level-2 check....
0:02:39.344 G64: debug:     IXEG:  Performing Level-2 check
0:02:39.344 G64: debug:     IXEG:  Level-2 check FAILED
0:02:39.345 G64: debug:     IXEG:  Killing critical functions, kill set [1]
0:02:39.345 G64: debug:     IXEG:  Killing critical functions, kill set [2]
0:02:39.345 G64: debug:     IXEG:  Level-1 PASS / Level-2 FAIL.  License invalid
0:02:39.345 G64: debug:     GK: Auto license update is on.
0:02:39.345 G64: debug:     GK: License days remaining: 13.10 - No update required.
0:02:39.345 G64: debug:     GK: Update required when <= 2.00 days.

Edited by judeb
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micaeli Rookie

micaeli

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Posted
13 hours ago, judeb said:

There is a license error in the log. Are you using version 1.51? 

 

 

0:02:39.342 G64:  warn: We have received:[lss.xa.validation] msg:[8599407] param:[571798320]
0:02:39.343 G64: debug:     IXEG:  ----Beginning License Check Sequence----
0:02:39.343 G64: debug:     IXEG:  defaulting IXEG license to OFF before activation checks
0:02:39.344 G64: debug:     IXEG:  Staging kill functions in case license invalid....
0:02:39.344 G64: debug:     IXEG:  Verifying Level 2 backup before initiating checks.....
0:02:39.344 G64: debug:     IXEG:  Level 2 backup ready and standing by,  Beginning license checks
0:02:39.344 G64: debug:     IXEG:  ---------------------------------------------------------------
0:02:39.344 G64: debug:     IXEG:  Checking for valid license via Level 1.....
0:02:39.344 G64: debug:     IXEG:  Level-1 license check good.   Requesting Level-2 check....
0:02:39.344 G64: debug:     IXEG:  Performing Level-2 check
0:02:39.344 G64: debug:     IXEG:  Level-2 check FAILED
0:02:39.345 G64: debug:     IXEG:  Killing critical functions, kill set [1]
0:02:39.345 G64: debug:     IXEG:  Killing critical functions, kill set [2]
0:02:39.345 G64: debug:     IXEG:  Level-1 PASS / Level-2 FAIL.  License invalid
0:02:39.345 G64: debug:     GK: Auto license update is on.
0:02:39.345 G64: debug:     GK: License days remaining: 13.10 - No update required.
0:02:39.345 G64: debug:     GK: Update required when <= 2.00 days.

Yes, I first got the first IXEG B733 for XP11 (great) and bought the version for XP12, then 1.51. I don't understand why I end up with an OFF license and don't know how to fix the problem...

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micaeli Rookie

micaeli

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Posted
4 hours ago, judeb said:

There's a new version released today did you try it yet?

Yes, and not work same

Have a look at the log.text part, it might give you an answer.

incorrect sRGB profile

Fetching plugins for C:\X-Plane 12/Aircraft/X-Aviation/IXEG 737 Classic Plus/plugins

Loaded: C:\X-Plane 12/Aircraft/X-Aviation/IXEG 737 Classic Plus/plugins/xa_validate/win_x64/xa_validate.xpl (lss.xa.validation).

0:00:08.931 D/OBJ: CPU Geometry: 17729 (99.45%) 21573 (98.08%) "Aircraft/X-Aviation/IXEG 737 Classic Plus/B733_cockpit.obj"
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/B733_cockpit_aft_NML.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/B733_cockpit_aft_NML.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/B733_Wings_NML.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/B733_Wings_NML.png: iCCP: known incorrect sRGB profile
0:00:08.931 I/OBJ: object Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/B733_glass_decals_281.obj uses blend glass but is not set to glass lighting.
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/B733_seats_NML.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/B733_seats_NML.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/B733_Misc_Parts_NML.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/B733_Misc_Parts_NML.png: iCCP: known incorrect sRGB profile
0:00:08.931 I/OBJ: object Aircraft/X-Aviation/IXEG 737 Classic Plus/objects/Interior/B733_Cabin_Glass_Decals.obj uses blend glass but is not set to glass lighting.
0:00:08.931 I/FMOD: Master bank Resources/sounds/ Sample rate: 48000 speaker mode: 3 (2 speakers)
0:00:53.241 G64:  core: Livery Changed: Name:(liveries)  Folder:(Aircraft/X-Aviation/IXEG 737 Classic Plus/liveries/Air France/)
0:00:08.931 W/TEX: PNG warning loading Resources/bitmaps/cockpit/generic/group.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Resources/bitmaps/cockpit/generic/group.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_bkgnd.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_pie.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_ovly.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_marks.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_marks_lbs.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_LED.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_err.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_LEDx1000.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Resources/bitmaps/cockpit/generic/group.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_bkgnd.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_pie.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_ovly.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_marks.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_marks_lbs.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_LED.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_err.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_LEDx1000.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Resources/bitmaps/cockpit/generic/group.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_bkgnd.png: iCCP: known incorrect sRGB profile
0:00:08.931 W/TEX: PNG warning loading Aircraft/X-Aviation/IXEG 737 Classic Plus/cockpit_3d/generic/fuel_pie.png: iCCP: known incorrect sRGB profile

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Cameron Mentor

Cameron

Posted
Posted
24 minutes ago, micaeli said:

incorrect sRGB profile

This is a warning and irrelevant. You'll see it all over your log for custom scenery as well.

Looking at the server logs, I can see successful authentication even on Level-2. This tells me you likely have one or two things happening:

1. You have some read/write permission issues on your X-Plane folder (did you maybe switch which drive it's on recently)?

2. You have a firewall blocking the successful license authentication.

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pilotos Newbie

pilotos

Posted
Posted (edited)

just tried to apply the 1.5.2 update (Windows 11)but now getting constantly error messages during the install. there was no message re. firewall etc. during the install: 

ixeg-filenotfoundntc4j.jpg

ixeg1.5.2installerrorzfit9.jpg

Initially it did download the full 1.25 GB but an error message then said it couldn't run or some such.

ixeg1.5.2installerrortodga.jpg

 

I then started x-plane 12.0.8 beta, loaded another default aircraft and got this: "could not save email data" after I entered my login details. what's up?

couldnotsaveemaildateqhd0v.jpg

Edited by pilotos
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Cameron Mentor

Cameron

Posted
Posted
2 hours ago, pilotos said:

just tried to apply the 1.5.2 update (Windows 11)but now getting constantly error messages during the install. there was no message re. firewall etc. during the install: 

ixeg-filenotfoundntc4j.jpg

ixeg1.5.2installerrorzfit9.jpg

Initially it did download the full 1.25 GB but an error message then said it couldn't run or some such.

ixeg1.5.2installerrortodga.jpg

 

I then started x-plane 12.0.8 beta, loaded another default aircraft and got this: "could not save email data" after I entered my login details. what's up?

couldnotsaveemaildateqhd0v.jpg

You seem to have downloaded the installer and then not ran it for a bit of time. By that time, the installer became out of date. Re-download the installer and try again.

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pilotos Newbie

pilotos

Posted
Posted
1 hour ago, Cameron said:

You seem to have downloaded the installer and then not ran it for a bit of time. By that time, the installer became out of date. Re-download the installer and try again.

actually I had downloaded it today around 4-5 times within the last 2 hours and always installed immediately afterwards, and now per your suggestion re-downloaded it again. nowhere did it say: "ATTENTION: you have to install immediately after download, or else it expires" and I have never heard of such a thing. I tend to believe the downloaded files have been changed on your end in the meantime? Anyway, it is working now again, thanks for your prompt support Cameron!

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Cameron Mentor

Cameron

Posted
Posted
24 minutes ago, pilotos said:

actually I had downloaded it today around 4-5 times within the last 2 hours and always installed immediately afterwards, and now per your suggestion re-downloaded it again. nowhere did it say: "ATTENTION: you have to install immediately after download, or else it expires" and I have never heard of such a thing. I tend to believe the downloaded files have been changed on your end in the meantime? Anyway, it is working now again, thanks for your prompt support Cameron!

The installer was changed about 6 hours ago for updating of some files. This is what I meant by out of date.

 

 

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mjrhealth Community Regular

mjrhealth

Posted
Posted
37 minutes ago, pilotos said:

actually I had downloaded it today around 4-5 times within the last 2 hours and always installed immediately afterwards, and now per your suggestion re-downloaded it again. nowhere did it say: "ATTENTION: you have to install immediately after download, or else it expires" and I have never heard of such a thing. I tend to believe the downloaded files have been changed on your end in the meantime? Anyway, it is working now again, thanks for your prompt support Cameron!

Every time you get an IXEG update you need to redown load the installer, its how they do it on this store.

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pilotos Newbie

pilotos

Posted
Posted (edited)
44 minutes ago, mjrhealth said:

Every time you get an IXEG update you need to redown load the installer, its how they do it on this store.

as I said: I had downloaded the v 1.5.2 installer (which is not the installer but the downloader of the real installer) 4 times today, but the install files that it downloads from their server had obviously a bug which they fixed only within the last couple of hours.

Edited by pilotos
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micaeli Rookie

micaeli

Posted
  • Author
Posted
18 hours ago, Cameron said:

This is a warning and irrelevant. You'll see it all over your log for custom scenery as well.

Looking at the server logs, I can see successful authentication even on Level-2. This tells me you likely have one or two things happening:

1. You have some read/write permission issues on your X-Plane folder (did you maybe switch which drive it's on recently)?

2. You have a firewall blocking the successful license authentication.

Hello Mr Cameron,

Thank you for your help.

I have reinstalled XP12 latest version and also your updated version.

I've made a few changes in the Windows settings

and I found the plane and sounds working again, but I can't find the presentation on the left of the cockpit that lets you choose the views. Is this normal?

0:00:20.882 I/FCG: Starting new flight in Aircraft/X-Aviation/IXEG 737 Classic Plus/B733.acf at Gate 46C
0:00:20.882 D/STM: Transitioning from state state_QuickFlightWizard to state_NormalLoading
0:00:20.882 I/ACF: Loading airplane number 0 with Aircraft/X-Aviation/IXEG 737 Classic Plus/B733.acf
[BetterPushback-v0.52]: Dataref 'sim/weather/runway_friction' has been replaced. Please use the new name.
0:01:35.725 G64:  core:  Aircraft File: (Aircraft/X-Aviation/IXEG 737 Classic Plus/B733.acf)
0:01:35.728 G64:  core:       MD5 Hash: (ca9787bfe3652622a50a52409626cd99)
0:01:35.728 G64:  core:    Description: (IXEG 737 Classic Plus Published by X-Aviation)
0:01:35.728 G64:  core:         Author: (IXEG International X-Plane Development Group)
0:01:35.732 G64:  core: Run: [OnBeforeReboot]
0:01:35.732 G64: debug: --- -- --- -- --- -- --- -- --- -- Firmware Reboot -- --- -- --- -- --- -- --- -- --- -- ---
0:01:35.732 G64:  core: curl_easy_init() provided by:[C:\X-Plane 12\Resources\plugins\Gizmo64.plugin\win_x64\libcurl.dll]
0:01:35.733 G64:  core: Boot Count: 2
0:01:35.733 G64:  core: OpenAL: Shared OpenAL context..
0:01:35.735 G64: debug: Firmware v21.03.20.0220
0:01:35.746 G64: debug: gxt: AutoLoading..
0:01:35.747 G64: debug:   gxt.load: Console
0:01:35.747 G64: debug:   gxt.load: ToolTray
0:01:35.748 G64: debug:   gxt.load: Mute
0:01:35.749 G64: debug:   gxt.load: Preferences
0:01:35.749 G64: debug:   gxt.load: RebootButton
0:01:35.750 G64: debug:   gxt.load: GateKeeper
0:01:35.751 G64: debug:     GK: Load license from disk..
0:01:35.752 G64: debug:     GK: License is good.
0:01:35.752 G64: debug:     GK: IPC v21.03.18 loaded.
0:01:35.752 G64: debug:   gxt.load: MAXX_RWC
0:01:35.753 G64: debug:   gxt.load: LuaGC
0:01:35.753 G64: debug:   gxt.load: Shell
0:01:35.754 G64: debug:   gxt.load: Stats
0:01:35.754 G64: debug: gxt: Completed AutoLoad.
0:01:35.755 G64: debug: firmware_init.lua completed.
0:01:35.755 G64:  core: Run: [OnKickStart]
0:01:35.760 G64: debug:     KS: Gen 2 loader..

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rafalec Apprentice

rafalec

Posted
Posted
2 minutes ago, micaeli said:

Hello Mr Cameron,

Thank you for your help.

I have reinstalled XP12 latest version and also your updated version.

I've made a few changes in the Windows settings

and I found the plane and sounds working again, but I can't find the presentation on the left of the cockpit that lets you choose the views. Is this normal?

0:00:20.882 I/FCG: Starting new flight in Aircraft/X-Aviation/IXEG 737 Classic Plus/B733.acf at Gate 46C
0:00:20.882 D/STM: Transitioning from state state_QuickFlightWizard to state_NormalLoading
0:00:20.882 I/ACF: Loading airplane number 0 with Aircraft/X-Aviation/IXEG 737 Classic Plus/B733.acf
[BetterPushback-v0.52]: Dataref 'sim/weather/runway_friction' has been replaced. Please use the new name.
0:01:35.725 G64:  core:  Aircraft File: (Aircraft/X-Aviation/IXEG 737 Classic Plus/B733.acf)
0:01:35.728 G64:  core:       MD5 Hash: (ca9787bfe3652622a50a52409626cd99)
0:01:35.728 G64:  core:    Description: (IXEG 737 Classic Plus Published by X-Aviation)
0:01:35.728 G64:  core:         Author: (IXEG International X-Plane Development Group)
0:01:35.732 G64:  core: Run: [OnBeforeReboot]
0:01:35.732 G64: debug: --- -- --- -- --- -- --- -- --- -- Firmware Reboot -- --- -- --- -- --- -- --- -- --- -- ---
0:01:35.732 G64:  core: curl_easy_init() provided by:[C:\X-Plane 12\Resources\plugins\Gizmo64.plugin\win_x64\libcurl.dll]
0:01:35.733 G64:  core: Boot Count: 2
0:01:35.733 G64:  core: OpenAL: Shared OpenAL context..
0:01:35.735 G64: debug: Firmware v21.03.20.0220
0:01:35.746 G64: debug: gxt: AutoLoading..
0:01:35.747 G64: debug:   gxt.load: Console
0:01:35.747 G64: debug:   gxt.load: ToolTray
0:01:35.748 G64: debug:   gxt.load: Mute
0:01:35.749 G64: debug:   gxt.load: Preferences
0:01:35.749 G64: debug:   gxt.load: RebootButton
0:01:35.750 G64: debug:   gxt.load: GateKeeper
0:01:35.751 G64: debug:     GK: Load license from disk..
0:01:35.752 G64: debug:     GK: License is good.
0:01:35.752 G64: debug:     GK: IPC v21.03.18 loaded.
0:01:35.752 G64: debug:   gxt.load: MAXX_RWC
0:01:35.753 G64: debug:   gxt.load: LuaGC
0:01:35.753 G64: debug:   gxt.load: Shell
0:01:35.754 G64: debug:   gxt.load: Stats
0:01:35.754 G64: debug: gxt: Completed AutoLoad.
0:01:35.755 G64: debug: firmware_init.lua completed.
0:01:35.755 G64:  core: Run: [OnKickStart]
0:01:35.760 G64: debug:     KS: Gen 2 loader..

Hello, j'ai posté ça hier sur le forum xplane.fr

Tiens au passage un p'tit truc, si après l'upgrade vous n'avez pas le menu des préférences qui s'affiche quand vous positionnez la souris sur le bord gauche de votre écran, il faut activer l'option.
Pour ce faire , aller dans plugin, Gizmo64,Windows, Ixeg737 et desactivez l'option "Disable pop-out préférences..."

 

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Litjan Proficient

Litjan

Posted
Posted (edited)
2 hours ago, micaeli said:

and I found the plane and sounds working again, but I can't find the presentation on the left of the cockpit that lets you choose the views. Is this normal?

The view selection window was removed as it is redundant. You can set up and save views very conveniently with the X-Plane view menu.

Edited by Litjan
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micaeli Rookie

micaeli

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Posted
On 11/12/2023 at 11:00 AM, rafalec said:

Hello, j'ai posté ça hier sur le forum xplane.fr

Tiens au passage un p'tit truc, si après l'upgrade vous n'avez pas le menu des préférences qui s'affiche quand vous positionnez la souris sur le bord gauche de votre écran, il faut activer l'option.
Pour ce faire , aller dans plugin, Gizmo64,Windows, Ixeg737 et desactivez l'option "Disable pop-out préférences..."

 

 

On 11/12/2023 at 11:00 AM, rafalec said:

Hello, j'ai posté ça hier sur le forum xplane.fr

Tiens au passage un p'tit truc, si après l'upgrade vous n'avez pas le menu des préférences qui s'affiche quand vous positionnez la souris sur le bord gauche de votre écran, il faut activer l'option.
Pour ce faire , aller dans plugin, Gizmo64,Windows, Ixeg737 et desactivez l'option "Disable pop-out préférences..."

 

 

22 hours ago, Litjan said:

The view selection window was removed as it is redundant. You can set up and save views very conveniently with the X-Plane view menu.

 

22 hours ago, Litjan said:

The view selection window was removed as it is redundant. You can set up and save views very conveniently with the X-Plane view menu.

Thank you Rafalec and Litjan. Tout est O.K...jusqu'à la prochaine fois. It's all OK...until next time.

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