Well, it may disappoint you to figure out that about 95% of the market developers are hobbyists. We don't really consider us that so much as being in a position where one of our core team members was pulled away from this project for a work obligation temporarily, and as he stated, is about to come back full time.
I would say it's a strong indicator of what some of the customers are feeling, but not majority. Still to this day we are receiving a very large number of compliments on this product. It's very rare a complaint comes in. That said, for those that have "waited 2 years for a finished product and are losing faith in the IXEG team," I guess they're due to be surprised when they learn the team is still very much committed with more updates coming forward.
Almost every update has been focused on stabilizing bugs. Literally hundreds of bugs have been fixed in a two year period. That was priority number one. If you flew the release day aircraft vs the current one it would be a night and day experience. Just because everything is not visual does not mean that each incremental update did not have a lot of work that went into it.
But, because you have also said that the team is barely keeping up, I must refer you back to what @tkyler said:
"My participation in this startup is relegated to this "deliverable phase", by my own volition as my passion is flight simulations.....and while I have loose ends to pick up....documentations and such, I am getting poised to get back into XP dev work. I will say, that the release of XP11 also contriubted to some of the 'wait and see'."
In other words, more time is to be dedicated back to X-Plane after work was made an obligation long before IXEG was released.
But, you're unfairly projecting experiences from other companies on to a group of guys who has stuck with X-Plane development since 1999. That's 19 years (minus Jan). And, @tkyler has had his MU-2 on the market since 2008, which to this day is still updated, supported, and has had numerous free updates along the way.
You have no idea the financials of the product. At this point you're purely speculating. It would be safe to say that the entire team disagrees with you, and the customers deserved a free update. Our commitment to the price sold was for a solid and complete product. Until that time is reached, no forced payments for updates are going to happen.
Again, I must provide you the real reasoning for delay by quoting @tkyler:
As it stands, I got involved in a space startup about 9 months before the 733 came out. I managed to 'stall' my participation in that startup for about 9 months and worked solely on the 733 with no income, living on savings during that time to get the 733 out. Wtihin 3 months of the release of the 733, the startup was in full swing and I was the prime designer for our deliverables to NASA. There was a lot riding on the line, many big groups involved, NASA, ESA, Airbus, Boeing, etc....and I could not back out. Because this project was deadline based, and i was already behind, I've been working at it solid for about 2 years to meet the deliverables...which I recently completed just last week by handing over our hardware to head to the ISS on SpX-15 here in about a month....which is why you've seen two whole posts in as many days from me as I can finally take a breath.
What does this even mean? LES had a free update to 11 as well. There was no charge. In other words, IXEG did the same thing as LES.
We got in touch with xEnviro months ago. Ball is in their court, but the problem does not lie on our end. They're aware of the situation, and the developer was investigating. He has publicly acknowledged it, but I have zero clue on when he'll have a fix.
All in all, this is a lot of huff and puff for nothing. And by nothing, I mean @tkyler took the time to reply and give real reasons for delays, and you basically dismissed every word he said to still write a response as if he had never said it. It's okay to still be disappointed, but to sit here and dictate to the world that the project will not go forward and you have mathematical calculations in your mind that put 2-3 years still at an abysmal point for the project is...silly.
Relax. Fly. Enjoy. The team is still here, alive and well.
That's the end of this thread. Happy flying!