Cameron

Hi, there, Yes, that should do the job. If you have further issues with it or need to re-download, please let us know via the contact form on X-Aviation.

You'll need to re-install from the original zip file.

No, you do not have to pay more. Did you do any auto batching updates to your aircraft files in X-Plane? Did you change anything in PlaneMaker? Default livery, viewpoint, etc.?

You have now come into a topic you were not involved in and flared it up even further. Think about things before you do them. Did he say it did? Anywhere? No. Furthermore, I can assure you Ben doesn't think in that way. "They" are part of the team as well. However, a lot of what's been said here could probably have been done through PM. No offense Perry, but the same could be said of you. And no, that's not a personal attack. It's a very wide generalization...and evidently a consensus based on your reputation in this forum. Lucky for you, you won't be that next victim. This thread is locked for obvious reasons. Questions regarding this matter can be PM'ed to myself.

Censorship of one's posts shouldn't be done. That said, Indi- cannot do anything for you anyhow. He is not an admin here, and does not have the ability to edit posts or moderate topics outside of his own Gizmo forum. Thanks for showing the app, though. It actually looks useful for those times out and wanting to play around with Lua!

Dependent on how the developer did their work. We've made a good effort for this in Enhanced packages. The way this type of scenery is loaded was changed in version 9.52. It is no longer such a hit as one would expect. This is why products like RealScenery's now actually run faster than standard default textures in a DSF. It is also why you see reports like the following (FlorianR - Post #2): http://forums.x-pilot.com/index.php?topic=1679.msg15078#msg15078

Hi, Zach, The wording needs to be corrected a bit on our end to be more brain friendly. In simple terms, whatever you can do in Pro, you can do in Home, and the free 10 minute trial timer version for that matter. Gizmo lite is something that is pretty much no more. The entire API works across all three versions equally with the exception of being able to use DRM features on non-payware products.

Multiplayer does not require you to be in the same network (at least not last time I tried). Simply enter in their IP address (web IP, not router IP), and ensure the port selected is open. X-Plane will alert you when a connection has been created between the two.

Hi, Rod, Are you selecting the appropriate selection with the NAV selector? It should be turned to GPS. At load up it's usually set at NAV1.

Thanks, Ben! Just bought my copy to support the cause.

Hi, there, Gizmo is included with all downloaded aircraft. If you are having issues with this please submit a request for a new download of te entire package here: http://www.x-aviation.com/catalog/contact_us.php We'll get you sorted out as quickly as possible.

Looking forward to hearing your thoughts, Simon. I'd be most interested to know your thoughts to the claim and if it holds weight. As it stands now, Reno is higher res than that package, but perhaps there is something more to it that will make it live up to the words of marketing. Kudos to the developer, though! Regardless of claims it's a package that needed to be done, and it looks decent enough. Good to see!

Hi, Bob, Welcome to X-Pilot. It's great to have you here! For pan up and down in the spot views: Push the up button on your hat switch and then assign it to: "tilt up" Push the down button on your hat switch and then assign it to: "tilt down" Hope this helps! Please don't hesitate to post with anymore questions you may have. X-Plane is a lot of fun once you have your whole system set up in a fashion that you're comfortable with.

This topic has been moved to Help!?!. [iurl]http://forums.x-pilot.com/index.php?topic=1660.0[/iurl]

Whomever told you this is incorrect. The MU-2 is 100% compatible with Linux. It has been since day one, and ships with a Linux plugin.

No one said anything bad about Dan's plane. Why are you taking it that way? Wrong. Huh? We have people posting here all the time as "NOOB's" and they are accommodated just fine. Being new and asking for help is one thing. Asking a question about a project that's been asked many times over and answered (where the answer is easily accessible to you) is another. Actually, he is part of the development team (Indi-). No offense, Justin, but posts like yours have been posted more than once in this forum and we've stated each time that such ideas do not fit into our goals or plans and we will not settle for less. Plain and simple. As such, your post was in fact...repetitive.

Just to confirm... Does this happen in all areas, or only in some? Your laptop should be able to run it, yes. Any idea what FPS you are getting, and on what resolution setting?

Unsure of this one yet, but agree with you. Coming. http://x-plane.com/pg_news.html

It's quite nice.

As far as I know, multiplayer between the two is not possible unless utilizing the known ATC networks...which you appear aware of.

Thanks for the contribution to the community! Unfortunately, unzip seems to fail with the main.obj file.

I don't blame you here. Actually, this fee has been in place since the very first day of RealScenery products on X-Aviation...well over a year ago, and it's been discovered by many without confrontation/challenge. Most understand and agree with this fee after explanation in initial contact, so it's only now that the forum posts have started...almost two years into it. Thanks! We will! Ed, The reality here is that the fee was not mandatory when you initially bought the product. You had the full on ability to back your purchase up, especially if you were enjoying the scenery as you say you were for a few days. You're not renting anything. You're covering the cost that it costs for a company to serve you a file. This cost is not even something that you would have had to pay after your initial first purchase had it been properly backed up. Bandwidth is not free. Let's stop acting like it is. Very happy to hear, Ed! I typically do not oblige to these type of requests. However, having watched this topic now, I feel it's ran its course enough for people to have a clear understanding of what's going on and that anything more contributed here would be repetitive in nature with no progression. As such, I will close this thread but not delete it. If anyone has any objections to this or feels they have something worthwhile to contribute, please contact myself or Indi- through PM to reconsider. The bottom line: We appreciate everyones' business and wish to keep our costs at a minimum for our customers. We could have easily charged upwards of $60+ for this product and all others like it and still been well under competition costs as well as offered you free downloads at that price. However, we opted for making the product accessible. $24.95 + $5 re-download = $29.95 and you're still $30.05 under that $60 margin...and that's only an example price! I ask everyone to see the big picture here and really understand what is going on. This is not a nickel and diming tactic, and that should be rather clear in the context throughout this topic. Perhaps, Ed, in time you will allow yourself to see through this experience and be a little more vigilant with your purchases regardless of where you get them. I'm pretty sure you'd be even more upset if those companies you've bought all your thousands of dollars worth of flight sim product from went out of business and you had NO way to ever retrieve what you purchased again. X-Aviation certainly does not want to end up in that category, and we're happy to assist as well as we can. Happy 2011 to all! Be safe!

John, I can say with confidence that you'll be hard pressed to find better customer service in this industry than with X-Aviation. With average response times to customer support tickets around 4-7 minutes I am confident we are on the top tier here. The exception is during a recognized holiday, and even then is it still very quick. Your link to the X-Plane.org thread you took part in deals with a file that is small. An aircraft, and we treat these no different. Re-Downloads of aircraft are free on X-Aviation. You really need to go back and read my last reply above. I specifically state how the scenery packages are delivered and hosted on a much more advanced, expensive system. This is incredibly incorrect. Your post here cost us no more than our standard monthly hosting fee. However, the re-download for RealScenery products can often times cost us OVER the $5 re-download charge. It is NOT the same hosting solution. Aside from that, your post (1,091 bytes) is hardly the same as you suggest to something like even Reno (2,272,599,560 bytes). Nevermind the fact that we even have a product 25 times the size of that. Are you getting the picture here? And, again, the same would have been extended to you with us at X-Aviation. Aircraft are a completely different animal. Furthermore, I challenge you to find a product of the same size as majority of our RealScenery pieces on the org. They don't exist. One example was already posted: http://www.precisionmanuals.com/productcart/pc/viewCategories.asp?idCategory=10 Others in the industry also have extended download service for up to one year which you may purchase. Lastly, many hide the cost of these fees in their product price. Perhaps this is what you would like us to do instead? Quick pricing examples: Megascenery Earth Arizona State: $120/download RealScenery Arizona State: $29.95 (Difference of $90.05) ------------------------------- Megascenery Earth Washington State: $120/download RealScenery Washington State: $29.95 (Difference of $90.05) No, that's not the worry. The worry is staying in business and offering our customers accessible prices at the same time. We'd rather keep those nasty hidden costs out and be honest with our customers so you can enjoy the products we create. It's real simple folks: One successful download after purchase and our margins are met and we can stay in business. Re-Downloads for free and in almost every case X-Aviation has just gone in debt on that order. That's how HONESTLY low we are allowing our margins to be so YOU can have a product in your hands for cheaper cost. Perhaps it's time to increase the prices here so the complaining stops. We can quite possibly work out a method where you get re-downloads for free after paying the initial upfront purchase price at a much higher level. I'll definitely take this into consideration, because as I see it now...perception is easily lost in what the honest man is really trying to do here. Amazing. Thanks to all for the conversation.

Ed (Xflyboy), Again, I apologize you feel insulted by this. It's also very unfortunate to lose you as a customer, however, I'm confident that the way we are going about this is better for everyone in that it allows us to keep our costs down in the end. We could jack up the costs instead and offer you some free re-downloads, but given that not everyone needs that opportunity why should you have to pay for it too and stuff X-Aviation's pockets with cash? I'm going to try and explain this as best I can so you all understand... I'm a very fair person when it comes to doing business. Any one of the developers who deal with me and money will almost undoubtedly say the same. I'm very confident in saying this. I want to be able to offer high quality products at the lowest rates that are economical enough for everyone to make a living off of, but at the same time accessible to all of our customers. I don't like nickel and diming. As such, I'm almost too fair when it comes to even my own cut on products. RealScenery products are unique in that they are very large and shipped on a separate server set than what our typical products (aircraft mainly) are deployed on. Unlike a typical server that has a flat rate for a set amount of allocated bandwidth, RealScenery is shipped on top tier systems that we are quite literally charged for every time you transfer a single byte of data. As such, when you come to us and ask for a re-download, you are also causing us to incur a higher charge for operating costs since we don't have a set allocated amount of bandwidth to operate off of for these scenery packs. You are getting upset because you are quite literally asking me to pay out of my pocket for you to have another go after an already successful download. While digital goods may not feel tangible to you, the bills that come to our doorstep are, and you must realize that we cannot be responsible to pay for someone's hiccup unless the problem occurred from something we did wrong, or failed to provide. The cost to re-download the scenery products are NOT to capitalize on, but rather to forward on for the charges X-Aviation incurs for allowing you access to said files. Even if I go and download a package right now, I will end up increasing our own bill and have to pay out of my own pocket for the service offered to "ship" any given scenery to me! Consider it like FedEx of the virtual world. Now, here are a few scenarios that come to mind that are similar in nature: 1. Go to Best Buy and purchase a DVD, CD, or Game. Bring it home, play with it for a bit, and have fun! What happens when you misplace the item and it cannot be found? What happens if someone in your family accidentally threw the item away in the trash without thinking twice to see what contents were in the box? What do you think Best Buy would tell you if you approached them with a valid receipt and told them this story? I think you know the answer here...and it's far worse than what we have even offered to you in terms of replacement cost. 2. Let's get a bit more relevant to our line of products. Let's say you like MSFS and have enjoyed your favorite add-on from PMDG. Let's take it further and say you never thought or had the time to backup your product even though you knew you needed to, and your hard drive failed. Now you need a new download and maybe even new serial numbers or keys again. Guess what happens here? Check it out: http://www.precisionmanuals.com/productcart/pc/viewCategories.asp?idCategory=10 That's right...for something way less in size than what we are offering, the charge is $4.95 per item to re-activate or extend your download link. 3. Let's say you lost your software CD...X-Plane for example. Something completely out of control of the developer of the product you personally lost. When you call the developer they sympathize with your situation. They know you purchased it, and are a valid customer. They offer you a FREE CD replacement so you don't have to pay $30 again, but there's one little issue here: FedEx, UPS, or USPS want some money to ship those goods to your home! The developer asks you to cover the cost of shipping (something you also had to do when you first purchased the product), and then you're on your merry way. Example #3 is very closely related to how we're doing business here. There is no reason that we should be made responsible to pay a bill that is incurred because a customer loses their purchase. As much as I hate to say it, responsibility is responsibility. I don't mean this in any rude form, and I sincerely do appreciate any business that has come our way through your purchases. It's a very unfortunate situation, and one that I do sympathize with. At the same time, I must be equal to all, and this re-download method has been in place for as long as we've sold the scenery, not in place for financial gain, and allows us to continue to offer as low as possible pricing to our customers. I'd like to keep X-Aviation open and to be able to offer our customers the highest quality products at the lowest possible prices while still having a life. In order to do so, I need to be vigilant in how we serve our customers both in the price sector and customer service sector. We want to be able to continue to offer these products for a long time to come, and staying in business as a financially sound company is the first ground rule for stability. We ensure we do that so we can continue on the road to amazing products in the future. Again, it's sad to see you go, but we do appreciate the patronage. Perhaps in the future you will change your mind and realize that nothing done here was done in greed. We love our customers and work hard to ensure we work on equal grounds. Without our customers there is no us. Perhaps you'll understand why now. Thanks for listening. It's been a healthy discussion, and we're more than happy to provide insight!

Ed, This comes down to a matter of economics. You purchased a product for $24.95, your product was delivered, successfully downloaded, and installed on your system. At this point it is your responsibility to backup your files, and not ours. It is simply beyond our control. You must realize that there are multiple people involved in bringing these products to fruition, and as such the cost of business is not cheap. Perhaps if X-Aviation made sole profit on that entire $24.95 I would be more than happy to provide you with a free re-download. However, considering the multiple people involved, the unique delivery method of RealScenery product and the fact that it literally costs us for every file YOU as a customer download, as well as the ease to be under in profits because we choose to provide our products to you at a lower cost, this is simply not feasible. Other "competitors" have counter-acted this in the MSFS world by charging upwards of $150+ for certain state packages. Instead, we choose to make things more accessible to our customers, but this comes at a minor cost. There are ways to avoid a simple $5 fee. You can backup your item or purchase a DVD in addition to the download from us. Or, you can pay $5 after an unfortunate crash on your system that was out of our control. This is a very generous offer considering the circumstances and the simple fact that if you were to try and tell a retail store you lost your product the most common answer you're going to get is to re-purchase the product at cost. Our part of the transaction was done when you first purchased. We successfully delivered the product to you, and from there it is your responsibility. We understand things happen. No one thought you were abusing anything. On the same token, we'd like to stay in business. Is that too much to ask? Thanks for being a customer with X-Aviation. It is very much appreciated.