Cameron

Some information on that here :

Did you read anything that was said above in the initial announcement? Anyone who purchased the product from the date the product page was updated will receive the upgrade for free. That promise has not been broken. We made ZERO announcements about a free update to existing customers anywhere. We did publish on the product page clearly made for new customers they would get a free update for X-Plane 12. There was a reason for that, and this is not uncommon in the software industry when products are in transition. A product page is an advertisement for potential customers. And, we are holding up that promise as was outlined in the announcement. A product page is not a means of communication to existing customers. We communicate by e-mail and forum announcements to existing customers, and always have. You're stretching things here.

No, the cockpit is not re-done. It's really not necessary with as much detail went into it to begin with. It may get small enhancements here and there, but it certainly is not in a dire state. The cabin was.

It's either the viable path, or no path. We chose the viable one. Should you change your spending habits over a less than $15 charge, I don't know what to really say. Farewell, I guess? Considering the upgrade costs many other developers on a certain other store charge, I don't find this a major issue. We kept the pricing low and in check for a reason. I'm also not really sure which promise you're referencing, but Jan has always had a very open and honest topic about what's not in the IXEG 737 at each patch. His message has always contained the following words: "We are trying to be as upfront about the shortcomings of our model as possible. I have myself bought many aircraft for flight-simulations boasting great things, only to be disappointed. I want to avoid that for everyone, so if you find a "must have" feature on this list, I encourage you to hold off on purchase until we added your feature in a later patch." The X-Plane 12 work alone is hundreds of man hours due to major changes in the code interaction with 12, so the upgrade fee would have come about one way or another (and probably much more expensive) had we considered IXEG a feature complete and done package in X-Plane 11 before this upgrade. It will be available at release of the update. All current customers will receive a discount code.

Captains, It's with a lot of excitement and appreciated patience that we are ready to announce what's to come for IXEG's future! The team chose to let the dust settle a bit and not have too wide of a moving target in the early days of X-Plane 12 so as to not waste development time. The following will serve as a brief summary of what's to come, as well as a bit of a roadmap on where things will go. Things have changed a lot since the last X-Plane 11 update, one of them being that @tkyler is now full time in add-on development instead of juggling between real life jobs and that of our virtual world. This has given us the ability to focus on where we want the 737 to go into the future, and we hope you'll like what you initially see! Cost Back on February 7th, 2022, a little after Laminar Research announced X-Plane 12 was coming, we published on the IXEG 737 product page that purchasing customers would receive a free product update to the X-Plane 12 version. Per that statement, we are honoring this free update for customers who purchased the IXEG 737 on or after February 7th, 2022. For customers having purchased the IXEG 737 on or before February 6th, 2022, the upgrade will be a paid upgrade of $14.95 USD. Why this pricing structure? Our goal is to keep the upgrade pricing within reach of all customers at a fair price, and will ensure continued development of the IXEG 737 into the future. This all said, we also want to provide existing customers with additional value for the upgrade cost, above and beyond just the 'porting' work required to gain Version 12 compatibility. So in order to provide additional value, we decided to develop an all-new 3D cabin, working cabin doors and wing-flex to include in the update and gain momentum towards overhauling the 733 to modern 3D standards. This work has been ongoing for the previous months and is responsible for most of the development time by @tkyler thus far. We've included some pics / links of the interior work in progress below. Background on why this news is only just coming out… Flight testing was delayed slightly while Laminar made alterations that affect certain areas of our models, but also because @Litjan, who handles the flight model, was working towards his 747 Captain rating (now since completed....congratulations Jan!). With the pesky 747 certification process out of the way, Jan has actively resumed flight testing / tweaking things, and if anybody is curious, the team does NOT plan to develop a 747 product . What's to come prior to the initial v12 release? Items to be included in the initial v12 release: All-new, high resolution 3D cabin interior Animated doors Wing flex Ensure satisfactory flight and systems performance Rework our GUI interface to a more flexible, imGUI based infrastructure Once these are complete, we will release the update. A good portion of this has already been completed, and other bits are still in the works. We believe we can do this work before the fall in the USA, and have a solid platform to continue improvements. Once released and stabilized after addressing any bugs or issues, we will immediately continue the work of improving the 733 in several areas. Some items we will be addressing and improving are: FMS VNAV Prediction / Performance Holds Performance / Progress predictions. Swap to XP11 NavData format. FMOD Sound Implementation, allowing us to more easily expand our sound set. New exterior 3D and high-resolution textures Enhanced GUI for accommodating more robust interactions with operations. So that's where we are in the development. The IXEG 733 is being worked on continuously and we're excited about evolving the product as both X-Plane and computer technology / performance evolves, chasing immersion as far as we possibly can. We want to thank you all for being customers and hope we can deliver satisfying experiences through this iterative journey that is flight simulation development. On behalf of the IXEG team, especially @tkyler and @Litjan, we thank all of your for your excitement and patience that has so far driven us to this point. Enjoy the previews! Please Note: All images are showcasing continued work in progress and things, including texture work, are subject to change.

There has not been any focus on this one, no. Lots of great tutorials on YouTube and people seem to be getting along well with that.

DRT has been known to cause this issue with multiple products on the market. It is not unique to the CL650 from Hotstart. @Pils is right that you should ask this question to the responsible, guilty party at DRT.

No, that version has been removed from production servers and blacklisted in the activation system many moons ago.

First time I've ever heard of this since it was put on sale.

No, none of the tutorial stuff. There are several YouTube series to help you through that though.

It already fully supports X-Plane 12.

No. The new M20R will essentially be an evolution of the old, so it will be removed from sale.

If you're going to publicly make statements like this, at least qualify it with the fact you haven't even owned the product for 24 hours yet. People get the wrong impression reading that a company isn't replying to them like you've just done. Details matter with claims like this. Standard reply times on the X-Aviation website are posted as 3 days, but usually quicker. Thanks for the patience.

At the moment it's too early to say how that will play out. It really depends how much time that will involve to maintain both branches, and to be frank, there has been a mass exodus to 12 based on metrics we have already.

That sounds like you're using X-Plane 12. The IXEG 737 is only compatible with X-Plane 11.

Wrong forum section: https://forums.x-pilot.com/forums/forum/266-challenger-650/

You will need to post another log file after removing DataRefTool.

Well, you clearly have it and installed it: /X-Plane 12/Resources/plugins/64/mac.xpl (com.leecbaker.datareftool).

There was an issue we have been diagnosing for the past 24 hours at our datacenter. We have resolved this problem and orders should now process.

X-Plane controls the camera orientation in 3D space and how knobs or buttons are interacted with. A developer does not take control of this.

No.

I don't think 12 is really off to a slow start. Developers are definitely focused there. The issue is the update was significant enough to warrant enough work from developers vs previous years (like moving from 10 to 11). There's just more work to be done per product, and any developer who has been around these upgrades in the past knows that initially X-Plane is a moving target in new major versions. Laminar is still doing a lot behind the scenes, and developers are in constant contact providing feedback and trying to iron things out. X-Plane 11 is dead in terms of the future. The overall customer market has already shifted to 12 (already 70% of add-on installs are for 12 when the choice is available). As X-Plane 12 is not really all that more demanding than 11, I would suggest you download the demo of 12 if you have not already and give it a shot. You may actually like the performance. It's especially gotten better over the last few builds.

We haven't solidified new features at this time. For now, the focus is getting the product converted to 12.

The last entries in this log are from Traffic Global. I would advise removing this plugin temporarily to see if this still persists.

Same information as the last response I gave you just above.