Cameron

I cannot replicate this all. Works perfectly here, and have not seen a single other report about this. Are you using some kid of UI scaling in X-Plane?

Yes, it is 100% planned!

No. You need to differentiate between an update email and our support ticket system. You opened a support ticket with us, and specific steps and requests were made to help diagnose your issue. Please revisit the support ticket where you'll find the guidance based on the log file you sent. The problem has been identified on your computer and is not an issue with the IXEG software itself. Please follow the instructions provided in the support ticket response for resolution. Search your e-mail for 8J1WH.

It's essential to carefully read and follow the guidance provided in our support ticket responses. The solution to your problem has already been provided in a previous communication. Please revisit those instructions.

Apologies for the oversight. In the latest update, there was a change in how we package the liveries for the Classic Plus. I missed that step, but have resolved this now. Please make sure to re-download the installer from our website and run the new version to restore your liveries. It's important not to use the old installer that you previously downloaded today. This has always been there.

During the transition of our codebase, both pref files are being utilized. We recommend, for the time being, to backup the settings you deem important before initiating the install process (if it's important to you). As we move forward, we'll ensure a smoother and more seamless experience for our users by refining the preference system.

Hello All, This will serve as an official announcement that we have released the version 1.51 update for the Take Command! IXEG 737 Classic Plus. All customers who have purchased the IXEG 737 Classic Plus up till now have been sent an e-mail by X-Aviation with complete instructions on how to obtain your update. We have made this a very simple process! For those that purchase the IXEG 737 Classic Plus from today forward, your purchased download will already be updated to version 1.5.1 for you. IXEG also has a new website documenting changes, so click here if you'd like to keep continually updated! What if I didn't get the update e-mail? If you did not receive your update e-mail don't fret! X-Aviation has updated our system to allow all customers to update with ease, regardless of whether you received an e-mail for the update! Here's what to do: 1. Login to your X-Aviation account here: https://www.x-aviation.com/catalog/account_history.php 2. Find your original IXEG 737 Classic download and re-download the file. It will download as the latest version! The following is a list of additions/fixes included: Bug fixes: Level-2 Validation failure Wiper Switch didn't work Standby airspeed indicator drum was not rotating Floating 3D polygons outboard of the rear doors VRconfig.txt file was missing Weak starter at high density altitudes Engine start too fast after lightoff. SLIGHT improvement implemented. Laminar acknowledged bug. Will revisit after. Wing lights were not working Visual texture glitch was underside of left wing Taxi light was too dim MCP backlighting was too dim Right side window heat annunciators were swapped Right Turnoff light was missing INVALID ENTRY msg appearing when trying to manually enter V1 on TAKEOFF REF page Pitch up moment change during liftoff and landing was too strong Idle fuel flow was too low - fixed for next patch CDU keys were not backlit FMC would cause Gizmo crash during VNAV calculation with only 1 waypoint in the route ECAM pie needles were not illuminated at night Improvements: Fuel Crossfeed annunciator annunciator is now more dim with xfeed valve open Additions: Four new commands to command the fuel levers 1 & 2 to idle/cutoff. Useful for single button/click action Cockpit door defaults to open in turn-around mode. Cockpit door occludes light from galley when shut. Linked to Default XP Commands (below) to connect/disconnect/toggle the GPU. Helpful in VR ixeg/733/left_fuel_lever_to_idle ixeg/733/left_fuel_lever_to_cutoff ixeg/733/right_fuel_lever_to_idle ixeg/733/right_fuel_lever_to_cutoff As always, thanks for being a customer with X-Aviation. We appreciate your feedback and support!

Most of this update was in code, so the acf flies shouldn't be a big issue. Just some minor stuff that Ilias will need to get back in. Just don't want people to get the wrong idea from your message.

I've not been getting reports about widespread stuttering, and at least on my end have made no mention of some form of a fix for it. I recall in the past some people had stuttering in the v11 version if their anti virus was kicking in. Creating an exception for the X-Plane 11 folder helped that. Either way, this topic is not about Gizmo, so let's keep it on track in here, please.

Hello All, This will serve as an official announcement that we have released the version 2.0.1 update for the LES Douglas DC-3 v2. All customers who have purchased the LES Douglas DC-3 v2 up till now have been sent an e-mail by X-Aviation with complete instructions on how to obtain your update. We have made this a very simple process! For those that purchase the LES Douglas DC-3 v2 from today forward, your purchased download will already be updated to version 2.0.1 for you. What if I didn't get the update e-mail? If you did not receive your update e-mail don't fret! X-Aviation has updated our system to allow all customers to update with ease, regardless of whether you received an e-mail for the update! Here's what to do: 1. Login to your X-Aviation account here: https://www.x-aviation.com/catalog/account_history.php 2. Find your original LES Douglas DC-3 v2 download and re-download the file. It will download as the latest version! The following is a list of additions/fixes included: What's New / Changed: Both Variants: Fixed aircraft locked issues Fixed Cowl flaps from working without hydraulic pressure Differential power will be disabled when tail wheel is not on the ground and MAP above 35 Pilots are visible from outside, only when the aircraft is powered Cabin door manipulators are available when parking brake is set Improved American Airlines livery colors and resolution Improved Hellenic Aviation Authority livery resolution Added toe brake animation 'READ THE MANUAL' button now opens the online manual in your default browser Modern Variant: Fixed ADF1 ET timer - Does not reset when the unit turns off Fixed ADF2 timers - Not working properly Fixed Transponder ID button - Working when in STBY and TEST modes Fixed Transponder TEST mode - Three first knobs can change the code Fixed Transponder code - Resets to 1200 when unit is turned off Fixed Copilot's CI TO/FROM flag - Responding to pilot's CI Fixed some sounds not audible due to wrong coordinates (fire bell, overhead, etc) Fixed AP test tone Improved instruments night lighting As always, thanks for being a customer with X-Aviation. We appreciate your feedback and support!

You were responded to in just over an hour of your original ticket submission. Check your spam. You've never replied since. Learn to be nice next time.

For what reason? It's not exactly clear what you're after.

We do have plans for ARM support in the future. For the time being, you’ll need to run X-Plane using Rosetta on your Mac. Thank you for your understanding and patience.

Thank you for the feedback. While it's natural to compare performance between different aircraft to try and identify the source of a problem, it's important to understand that each aircraft has its own set of codes and complexities. If I'm being honest with you, saying things like "it doesn't happen with x aircraft" is mostly a useless metric. I think it's one of my biggest pet peeves. Each aircraft, plugin, or addon interacts differently with the core simulator due to the unique ways they're coded. Hence, while it's useful to know when an issue is widespread across many different aircraft or limited to just one, the comparison doesn't always give a direct solution or cause. For all we know, the IXEG is simply exposing bad code in X-Plane itself that another aircraft may not. It's not always the problem of the add-on itself. I understand the frustration, and our team is dedicated to finding a solution. Starting a bug report with Laminar on this will be key. The more who bug them about it, the better chance there is of a resolution. Like I said, when a plugin or aircraft is pulling a "no, no", X-Plane is sure to call it out in the log. When you see: --=={This application has crashed!}==-- That's a clear indicator of the sim crashing within itself.

You can use any livery designed for the older IXEG 737 Classic, and it will be compatible with the new IXEG 737 Classic Plus. There are many available on various flight simulation forums and websites.

Hello Phil, The issue you're experiencing, where X-Plane hangs upon exit when certain plugins or add-ons are active, is a known issue and has been observed not just with IXEG but with other third-party content as well on Mac systems. We believe the root of the problem lies within how X-Plane manages plugins during the shutdown process. We've communicated this with the Laminar Research team, and we're hoping for a resolution in future updates of X-Plane. For the time being, the only workaround is the "Force Quit" that you mentioned, which we understand is not ideal. We're keeping an eye on this situation and hope it can be resolved soon.

The correlation between window state and display behavior within X-Plane has been a consistent theme across different plugins and add-ons. Given its frequency and varied occurrences, it may also be beneficial to liaise with Laminar Research to see if they are aware of the underlying issue and if there are any upcoming fixes in future updates. In the meantime, as a temporary workaround, you might want to keep a small window open, or maybe even pop it out of sight, out of mind. I understand this isn't ideal, but it might help until a more permanent solution is found. Thank you for your patience and understanding.

I'm genuinely sorry for the frustration you're experiencing, and I assure you that our team takes these concerns seriously. From what you've shared and based on the logs, it's evident that the crashes you're experiencing are internal to X-Plane and not directly attributed to the IXEG aircraft. While other aircraft models may be functioning without issues on XP12, each software has its unique coding intricacies. This means that while one model might work seamlessly, another might encounter conflicts even if they are both sophisticated models, and those conflicts can still be from X-Plane itself that one add-on brings out vs another. Again, I understand the disappointment, especially given your anticipation for this particular aircraft. We're here to support and assist, so let's keep the dialogue open and work together to resolve this. That said, I think a bug report from you to Laminar is in order.

From our server logs, it's evident that your computer hasn't made the necessary connections to the X-Aviation server for all the expected calls during the update process. This leads me to believe that something on your end, possibly an antivirus or firewall, is blocking the connection. Please check and ensure that your antivirus, firewall, or any other security software isn't blocking or interfering with the software. You may need to temporarily disable them and try again. Also, ensure you run the simulator with administrator rights. If after this you cannot get it working, you'll need to move this discussion to a support ticket so we can take a deeper look into your install without sharing personal information in the forum: https://www.x-aviation.com/catalog/contact_us.php

As mentioned in our update email, the recent patch was solely focused on addressing the Level 2 activation issue. We’ll be addressing the windshield wipers and other noted issues in a subsequent update. We appreciate your patience and understanding.

Yes, that's accurate. This particular update was solely focused on resolving the Level 2 failure error due to its critical nature. Any additional enhancements and fixes are planned for upcoming releases. We appreciate your understanding and patience.

Captains, Firstly, we'd like to express our gratitude for your recent upgrade purchases. This week has been bustling with activity, as we’ve endeavored to respond to inquiries and meet the high demand for support. Level-2 Failure - Fixed! It quickly came to our attention that a number of our customers encountered a Level-2 failure, which restricted the aircraft's systems from functioning at all. We deeply regret any inconvenience this may have caused and assure you we've been working diligently to identify and rectify the problem. While we strive for perfection, it's an unfortunate reality that despite thorough internal testing, unforeseen issues can arise when a product reaches a wider audience. This particular setback wasn't evident during our beta testing but manifested for some once released. The good news is that we've isolated the cause and have promptly deployed a patch. To access it, please re-install the IXEG 737 Classic Plus from your order history. Didn't have Level-2 Failure? For those unaffected by this issue, there’s no immediate need to update. You can comfortably continue using the aircraft and await our next scheduled update for other enhancements. We truly appreciate the patience and understanding shown by many of you during this period. Thank you once again for your continued trust and support. Blue Skies, X-Aviation & IXEG