Cameron

Real date and time. It will do simple math to know how long it's been since closing to opening, and determine what would be diminished in that time.

The CL650 is a simulation that is persistent. How you last left the switches is how your next sim session is going to start. Your battery being dead means there's been enough time since your last session where you didn't turn your battery off for the battery to now be dead. You can use the Airframe Manager to start a new Airframe, or you can start the CL650 in the non persistent mode by selecting the option to see more when presented the dialog after aircraft selection.

Saved situation files are not very good at saving situations where the aircraft is very customized. It's not going to work on this product.

Nope! Look to Laminar first, then us shortly after.

https://airfightergr.github.io/les_dc3_docs/

None of our products use activation keys.

I think it’s important to be honest and open in our discussions. It seems like you were looking for a way to start the conversation, and I responded in a measured way with detailed reasoning to help you try and see our side the first time around. It's pretty evident given your subsequent replies (or instructed GPT prompts ) you weren't going to be nice about this in the end. Thank you for owning up to the use of AI. It showed pretty badly there. At least your last reply brought your true 'you' out! We can ultimately agree that we won't agree on this subject at large. For us, it's a business decision. There's nothing more to it than that, and it's okay if you disagree with it. We do respect that. Again, we hope you continue to enjoy flight simulation, whether with the IXEG 737 or other aircraft in your collection. Hopefully one day it can be the latter.

I'm sorry, but you're not really in a position to say something like this. It's a very broad assumption as to what's involved. We would not have charged (just like we didn't from 10 to 11) if the work didn't require so many man hours to begin with. The purchase still works...just not for X-Plane 12. If a company is patching older software, they're doing it at the benefit to them. Either because the patch is simple, or they are still riding a revenue stream on that product which justifies it. This is not the case for the previous IXEG version, and your ChatGPT/AI chose a poor example here (64 bit? Come on haha). We will not be considering a new approach. The discount offer expired well over a year ago, and the explanation as to why this has been done has been given. You don't have to agree with these reasons, but the reasons stand none-the-less. The next time you want to use AI/ChatGPT to write your forum posts, you should probably take a bit more time and thought into what it's spitting out for you.

@roxmate We appreciate your feedback and understand your frustration. We've all been there as humans. However, I'd like to cover a few key points about upgrade pricing, time-limited offers, and how this practice aligns with industry standards across many different sectors. It's not unique to IXEG, and the cost of these add-ons are not life changing for the value they provide over the life of the item. Heck, you're only just now looking at an upgrade 9 years after your original purchase! I think it's pretty important people treat developers as people trying to live life and consider this expertise as a job, rather than an entitled hobby. Promotional pricing and limited-time discounts are standard business practices. Airlines frequently offer discounted fares for a limited period, but once the sale ends, passengers must pay full price. Should I be upset about this as a loyal customer who flies on my preferred airline and has status with them? The person next to me could very well have paid hundreds less. Similarly, hotels, subscription services, and even retailers like Amazon offer promotional pricing for a set period. If you miss the window, the deal is gone. This includes items you may purchase over and over. Likewise, when tech companies release new versions of software, they often provide early bird pricing or upgrade discounts for a limited time. Once the deadline passes, the standard pricing applies. Microsoft, Adobe, and many others are included in that. When you purchased the IXEG 737 in 2016, you received years of value from it in X-Plane 10 and X-Plane 11. The fact that it is no longer compatible with X-Plane 12 is due to platform evolution, not an arbitrary decision on IXEG's. When you buy a game or software, it doesn’t come with a lifetime guarantee of compatibility with all future versions of the operating system or platform. For example: A PlayStation 4 game does not automatically entitle you to a PlayStation 5 version for free. Some X-Plane developers have not even bothered to offer any discount at all. We did. X-Plane itself has required users to buy new versions (X-Plane 11 → X-Plane 12) rather than getting free updates forever. Loyalty discounts are meant to reward early adopters and returning customers within a set timeframe. Extending it indefinitely would defeat the purpose of having a promotion at all. Companies regularly run promotions with a defined expiration date. Steam and other game platforms frequently offer limited-time discounts, but customers who miss them must pay full price. We clearly communicated the timeframe of the loyalty discount in multiple places, multiple times, and gave ample opportunity for previous customers to take advantage of it. Nobody is forced to purchase the upgraded version. If you choose to continue flying in X-Plane 12 and want the IXEG 737, the upgrade is available at full price (or you can wait for a sale during holidays). While it may not appear all that different to some, the work involved to get the Classic Plus to market and at a proper baseline to what we had in X-Plane 11 was extensive development work, not just a minor patch. Just as X-Plane 12 itself required a new purchase, the IXEG 737 for XP12 reflects long months of work, visual improvements, and compatibility updates. While we do value all our customers, we also value and respect our own time. Our approach to upgrade pricing was carefully considered to balance fairness for both our loyal customers and our development team, who put significant work into this new version. While we understand that not everyone will agree with this approach, it's also not out of line in the grand scheme of things. We appreciate your understanding, and we hope you continue to enjoy flight simulation, whether with the IXEG 737 or other aircraft in your collection.

@Geoff take X-Plane out of full screen mode and move the app out of the way to reveal the activation window hiding behind it. This happens sometimes with systems using multiple monitors.

It worked properly. It won't remove files that were placed after the initial install, like state saving data or preferences, which are in the aircraft folder. Your description sounds normal.

That's up to you. No one else is having this issue though, so I'm pretty confident you have something clashing. I see you've owned this product for years, so you should know it's worked for quite some time.

Spoken like someone who really knows what they're talking about!

Yes, the one version includes and installs THREE versions to choose in X-Plane. One standard, one G5, one G500. There is nothing stopping you loading the version that does not use the G5 or G500s in the aircraft selection menu of X-Plane. Did you not bother to read the rest of what I told you to do?