Artem1859 Posted July 10 Report Posted July 10 Hello friends! Thank you for the wonderful airplane model that you were able to make in X-plane 12. But could you please help me? I bought the IXEG 737 Classic model after February 6, 2022, and as mentioned in the news about this aircraft, users have the option to upgrade to the X-Plane 12 version. But I have not found a way to do this on the website. The email also did not arrive.
Artem1859 Posted July 10 Author Report Posted July 10 Thanks for the answer! But as far as I understand, this discount was extended to those who purchased the model on February 6, 2022 and earlier. But I purchased the model after February 7, 2022. And judging by the screenshot, the update conditions are different there. I've highlighted them in a blue frame.
Artem1859 Posted July 10 Author Report Posted July 10 2 hours ago, Pils said: Please, read the message above. Did I understand everything correctly?
Litjan Posted July 10 Report Posted July 10 7 hours ago, Artem1859 said: But I have not found a way to do this on the website. The email also did not arrive. The offer for the discounted upgrade was temporary and has long since expired. If you did not receive a notification email, chances are that you have elected to not receive marketing emails from X-Aviation.
Pils Posted July 10 Report Posted July 10 6 hours ago, Artem1859 said: Please, read the message above. Did I understand everything correctly? Sorry, I missed the significance of the date you mentioned. I'm not sure what the situation is. You should contact X-Aviation Support directly via their website (not this community forum).
Artem1859 Posted July 10 Author Report Posted July 10 6 minutes ago, Pils said: Sorry, I missed the significance of the date you mentioned. I'm not sure what the situation is. You should contact X-Aviation Support directly via their website (not this community forum). I did so, but unfortunately the support team is not responding after 10 days, as I contacted them with this problem. That's why I wrote here hoping for help.
Artem1859 Posted July 10 Author Report Posted July 10 1 hour ago, Litjan said: The offer for the discounted upgrade was temporary and has long since expired. If you did not receive a notification email, chances are that you have elected to not receive marketing emails from X-Aviation. Are you saying that the opportunity to upgrade for free was limited in time?
Pils Posted July 10 Report Posted July 10 18 minutes ago, Artem1859 said: I did so, but unfortunately the support team is not responding after 10 days, as I contacted them with this problem. That's why I wrote here hoping for help. Then I can only suggest patience.
Artem1859 Posted July 10 Author Report Posted July 10 (edited) 1 hour ago, Litjan said: The offer for the discounted upgrade was temporary and has long since expired. If you did not receive a notification email, chances are that you have elected to not receive marketing emails from X-Aviation. To clarify, I would like to reiterate that since I purchased the model after February 7, 2022, according to the seller's terms, the user is entitled to a free upgrade to x-plane 12. Edited July 10 by Artem1859
Artem1859 Posted July 10 Author Report Posted July 10 7 minutes ago, Pils said: Then I can only suggest patience. Of course! But can I ask if the support team is currently working? They might be having some issues.
Pils Posted July 10 Report Posted July 10 36 minutes ago, Artem1859 said: Of course! But can I ask if the support team is currently working? They might be having some issues. I have no idea, sorry.
Litjan Posted July 11 Report Posted July 11 8 hours ago, Artem1859 said: To clarify, I would like to reiterate that since I purchased the model after February 7, 2022, according to the seller's terms, the user is entitled to a free upgrade to x-plane 12. That is correct - if you purchased after the 6th of 2022 (the X-Plane 11 version) then the upgrade to the X-Plane 12 version should be free. Pils is correct, though - you will have to go through the support of X-Aviation to clarify your situation, provide a proof of purchase probably and then wait until support answers. Note that each new question you add to your support request will reset your position in the queue to the very end again. So impatient users that ask "hey, did you read my message?" every second day will never get an answer. Occasionally the person handling support requests also goes on vacation and does not work support during that time, so especially during vacation times it can take quite a while to get an answer.
Artem1859 Posted July 12 Author Report Posted July 12 On 7/11/2025 at 10:22 AM, Litjan said: That is correct - if you purchased after the 6th of 2022 (the X-Plane 11 version) then the upgrade to the X-Plane 12 version should be free. Pils is correct, though - you will have to go through the support of X-Aviation to clarify your situation, provide a proof of purchase probably and then wait until support answers. Note that each new question you add to your support request will reset your position in the queue to the very end again. So impatient users that ask "hey, did you read my message?" every second day will never get an answer. Occasionally the person handling support requests also goes on vacation and does not work support during that time, so especially during vacation times it can take quite a while to get an answer. Thanks! But, oddly enough, a repeated question in the support service only accelerated the response and solution of the problem. 1
Pils Posted July 12 Report Posted July 12 5 hours ago, Artem1859 said: Thanks! But, oddly enough, a repeated question in the support service only accelerated the response and solution of the problem. They must have been in a good mood. ;-) 1
Cameron Posted July 12 Report Posted July 12 9 hours ago, Artem1859 said: But, oddly enough, a repeated question in the support service only accelerated the response and solution of the problem. It did not accelerate anything, and I don't want anyone else thinking such either. 1
Artem1859 Posted July 12 Author Report Posted July 12 2 hours ago, Cameron said: It did not accelerate anything, and I don't want anyone else thinking such either. Sorry, I think I was too hasty in my conclusions
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