License issue - IXEG 1.5.2

[charraeus]

Today I downloaded the 1.5.2-installer and installed the Ixeg B737. On first start of the Ixeg I filled out the licensing form and got the reply "Your License has been updated". But after a restart of X-Plane and even after rebooting the pc I always get the licensing issue:

Quote

0:03:06.118 G64: debug:     IXEG:  Level-2 check FAILED
0:03:06.118 G64: debug:     IXEG:  Killing critical functions, kill set [1]
0:03:06.119 G64: debug:     IXEG:  Killing critical functions, kill set [2]
0:03:06.119 G64: debug:     IXEG:  Level-1 PASS / Level-2 FAIL.  License invalid

I already tried a reinstall, removed all plugins but nothing seems to help. Can you help me please? Find attached the log.txt.

Windows 11, X-Plane 12.0.8, IXEG 737 version 1.5.2

Thank you and best regards,

Christian

Log.txt

[Litjan]

The IXEG version 1.5.2 is not compatible with X-Plane 11.

[Pils]

2 hours ago, Litjan said:

X-Plane 11

They said Windows 11. ;-)

[Pils]

21 hours ago, charraeus said:

Can you help me please? Find attached the log.txt.

Can you just do us a favour and unlink/remove your custom scenery please?

[Litjan]

1 minute ago, Pils said:

They said Windows 11. ;-)

Oops, you are right!

Christian, we had that level-2 fail problem on initial launch but I havent heard about it for a long time. Did you get the Gizmo version with your download, too?

[charraeus]

I did a fresh install because I moved to a new PC with X-Plane 12. Find the file dates in the attached screenshot. In the log.txt I can find the following version info:
 

Quote

0:00:00.000 G64:  core: Gizmo64 Script Engine v21.03.16.0101 Windows
0:00:00.000 G64:  core:     built: Mar 16 2021, 01:03:58
0:00:00.000 G64:  core: X-P Folder:[D:/X-Plane 12/]
0:00:00.000 G64:  core: Sim Langauge set to: us
Loaded: D:\X-Plane 12/Resources/plugins/Gizmo64.plugin/win_x64/Gizmo64.plugin.xpl (gizmo.x-plugins.com).

Best regards,

Christian

4 hours ago, Pils said:

Can you just do us a favour and unlink/remove your custom scenery please?

 

[Litjan]

Ok, I know next to nothing about how the DRM part works or not, as in your case, maybe @Cameron has a quick idea?

Otherwise I would encourage you to file an official support ticket with the X-Aviation store, where they handle the more technical problems of installation and DRM.

Note that it can take a few days to get a reply, especially on the weekend.

Sorry that you are having problems, Jan

 

[charraeus]

I have just started the IXEG again - now the license has been validated successfully and the plane is working :-) Whatever you have done one the server-side - thank's a lot.

The only change I've made: I've installed the X-Aviation BN-2 Turbo Islander (which seems to use GIZMO as well).

Best regards, Christian

[Litjan]

1 hour ago, charraeus said:

Whatever you have done one the server-side - thank's a lot.

Yes, I worked all morning on that!

Just kidding - but I am happy it works for you now!