who is at the ac door

[Anthony615]

when i closed the ac main door i requested the fuel truck and a minute later i herd knocking and baning saying caption can i get in then i coudent get the door open what did i do wrong 

[rjb4000]

Usually the only reason the main door can’t be opened is if the aircraft cabin is pressurized. Can you attach a screenshot of the MFD at the time the door is stuck? 
 

To open the door you should be clicking the handle to the right of the door with the red knob on it, then clicking somewhere near the stairs to “push” the door open. 

[birdy.dma]

Read the first line of this thread: 

 

[Anthony615]

i didn't request deicing and il try to recreate the door not opening and im following the correct steps on opening the door.

Edited July 28, 2022 by Anthony615

[ois650]

Knocking at the door is the fueller, he needs to enter the airplane to take your fuel request. Please ensure you're closing and opening the door correctly, there are no issues with the door. 

[Anthony615]

3 hours ago, ois650 said:

Knocking at the door is the fueller, he needs to enter the airplane to take your fuel request. Please ensure you're closing and opening the door correctly, there are no issues with the door. 

got it i diddnt close the door on my next flight now i understand thank you