louism Posted April 3, 2020 Report Share Posted April 3, 2020 (edited) At the end of the download process the installer pops a message saying: Unable to download component Douglas DC3: Component file version does not match. (abort) (retry) (ignore) I retried and the same error pops again. Any guidance please? Thanks! Edited April 3, 2020 by louism Get image out of middle of post... Link to comment Share on other sites More sharing options...
Skymatix Posted April 7, 2020 Report Share Posted April 7, 2020 Same here Link to comment Share on other sites More sharing options...
Goran_M Posted April 7, 2020 Report Share Posted April 7, 2020 Are you using a current installer? Link to comment Share on other sites More sharing options...
Skymatix Posted April 7, 2020 Report Share Posted April 7, 2020 Yes, brand new download Link to comment Share on other sites More sharing options...
Goran_M Posted April 7, 2020 Report Share Posted April 7, 2020 I've notified Cameron about this. He should have an answer for you as soon as he's available. Link to comment Share on other sites More sharing options...
Skymatix Posted April 7, 2020 Report Share Posted April 7, 2020 Thank you! Link to comment Share on other sites More sharing options...
louism Posted April 7, 2020 Author Report Share Posted April 7, 2020 7 hours ago, Goran_M said: Are you using a current installer? Yes it's a fresh download for me too. Thanks for notifying Cameron Goran. Link to comment Share on other sites More sharing options...
lupedelupe Posted April 10, 2020 Report Share Posted April 10, 2020 Same here. Confirm: fresh installer. Link to comment Share on other sites More sharing options...
Goran_M Posted April 11, 2020 Report Share Posted April 11, 2020 Please contact X-Aviation support for this issue. 1 Link to comment Share on other sites More sharing options...
lupedelupe Posted April 14, 2020 Report Share Posted April 14, 2020 Reported via X-Aviation support. Have since tried an older installer I had on external drive (same version number I think), which gave some errors concerning the inability to copy 3/4 DLLs from Gizmo but did ultimately install the DC3. One minor issue discovered during short test: cannot open cockpit/cabin door (the hotspot is there, it can be clicked, it moves but the door stays shut). In short: yep, much be an installer issue. Link to comment Share on other sites More sharing options...
louism Posted April 15, 2020 Author Report Share Posted April 15, 2020 I finally got an email saying my ticket was created 3 to 4 days ago. But still no news from support. Did anyone get the problem solved? Thanks! Link to comment Share on other sites More sharing options...
Goran_M Posted April 22, 2020 Report Share Posted April 22, 2020 If you received a response, you should get an email from support shortly. It depends on how busy it is. Keeping mind, with self quarantine going on, a lot more people are home and flying X-Plane. Link to comment Share on other sites More sharing options...
Webbe Posted April 25, 2020 Report Share Posted April 25, 2020 I also have the same problem, i thought i was doing something wrong so i reinstalled like 10 times but good to know its not me! Link to comment Share on other sites More sharing options...
Cameron Posted April 26, 2020 Report Share Posted April 26, 2020 @Skymatix @louism @lupedelupe @Webbe This was a really tough one to track down. After running several variants of Windows, I think I've finally found what was causing this. New installers are now up for Windows on the server. Please re-download and try again. This was not affecting all Windows users, and affected no Mac users. 2 Link to comment Share on other sites More sharing options...
Webbe Posted April 26, 2020 Report Share Posted April 26, 2020 Thank you very much, looking forward to flying it. @Cameron Link to comment Share on other sites More sharing options...
louism Posted April 28, 2020 Author Report Share Posted April 28, 2020 On 4/26/2020 at 5:15 PM, Cameron said: @Skymatix @louism @lupedelupe @Webbe This was a really tough one to track down. After running several variants of Windows, I think I've finally found what was causing this. New installers are now up for Windows on the server. Please re-download and try again. This was not affecting all Windows users, and affected no Mac users. It worked @Cameron. Thanks! Link to comment Share on other sites More sharing options...
lupedelupe Posted April 29, 2020 Report Share Posted April 29, 2020 Thanks for figuring that one out @Cameron. Link to comment Share on other sites More sharing options...
Skymatix Posted May 24, 2020 Report Share Posted May 24, 2020 On 4/26/2020 at 11:15 PM, Cameron said: @Skymatix This was a really tough one to track down. After running several variants of Windows, I think I've finally found what was causing this. New installers are now up for Windows on the server. Please re-download and try again. This was not affecting all Windows users, and affected no Mac users. Thank you sir ! I will try it today Link to comment Share on other sites More sharing options...
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