Cameron

Yes, that's accurate. This particular update was solely focused on resolving the Level 2 failure error due to its critical nature. Any additional enhancements and fixes are planned for upcoming releases. We appreciate your understanding and patience.

Captains, Firstly, we'd like to express our gratitude for your recent upgrade purchases. This week has been bustling with activity, as we’ve endeavored to respond to inquiries and meet the high demand for support. Level-2 Failure - Fixed! It quickly came to our attention that a number of our customers encountered a Level-2 failure, which restricted the aircraft's systems from functioning at all. We deeply regret any inconvenience this may have caused and assure you we've been working diligently to identify and rectify the problem. While we strive for perfection, it's an unfortunate reality that despite thorough internal testing, unforeseen issues can arise when a product reaches a wider audience. This particular setback wasn't evident during our beta testing but manifested for some once released. The good news is that we've isolated the cause and have promptly deployed a patch. To access it, please re-install the IXEG 737 Classic Plus from your order history. Didn't have Level-2 Failure? For those unaffected by this issue, there’s no immediate need to update. You can comfortably continue using the aircraft and await our next scheduled update for other enhancements. We truly appreciate the patience and understanding shown by many of you during this period. Thank you once again for your continued trust and support. Blue Skies, X-Aviation & IXEG

I understand your frustration and desire for compensation given the wait time. Please recognize that we are dealing with some unexpected challenges and personal situations that have impacted our ability to address issues immediately. Our "gesture" will be in the form of a committed fix. We value our customers and are doing our best to get things back on track. Thank you for your patience and understanding.

Hi Jim, Thank you for your feedback. It’s essential to clarify that this initial release for XP12 mirrors the system functionalities present in the X-Plane 11 version. We acknowledge the VNAV system requires further refinement, and this is on our roadmap for future updates. We ask for your patience and understanding as we work to enhance the product. Your continued support and enthusiasm for the aircraft are greatly appreciated.

I understand and respect your perspective. Pricing and upgrade strategies are always a challenging balance between covering development costs and keeping customers satisfied. We’ve based our decisions on years of data and experience in the market. There will always be a range of opinions, but we feel we’ve struck a reasonable balance. We believe in maintaining transparency and good intentions with our customer base, but our stance on this matter remains unchanged. Thank you for your feedback and for being a valued customer. We're more than confident the updates ahead will get much love, and for that we're excited to have you on the journey with us.

Currently, there seems to be a Level 2 failure affecting a small portion of our users. We’re actively investigating the root cause and are committed to resolving it as soon as possible. Your patience is appreciated, and we will keep our users updated with any developments on this issue. There is nothing you can personally do to fix this. We apologize and thank you for your understanding.

It's quite intriguing to observe the range of opinions and interpretations surrounding the release and uptake of X-Plane versions. To set the record straight, X-Plane 12 has seen the most substantial sales of any X-Plane release that Laminar has ever put out. Although I'm unable to share specific numbers, it's essential to base opinions on factual data. Contrary to some perceptions, X-Plane 11 is largely considered by many in the industry as a platform that has seen its prime. The vast majority of the market has transitioned to X-Plane 12.

I'd like to know too. We're not aware of anything wrong there. It's super solid.

Hi Roger, If your friend purchases the X-Plane 12 version, we'll gladly ensure he also has access to the X-Plane 11 version to meet your current needs. After the purchase, simply send an email to support@x-aviation.com and reference this correspondence. That way, he'll be well-prepared for any future transitions to X-Plane 12, whenever you choose to make that shift. Thanks again for your continued support, and please let us know if there's anything else we can assist with.

This update is intended to be a foundation from which to continue improvements on the IXEG. XP12 broke a lot of stuff and "band-aids" weren't going to get it done. Towards that end, some answers to recurring questions..which will be regurgitated elsewhere at release. Operational functionality is the same as V11 currently. (i.e. no change to FMS) Last 9 months were spent in 'repair' of areas broken in V12 and getting back to baseline. Plan going forward is to focus on 4 areas (in no particular order). FMS/vnav FMOD sounds New 3D exterior. Mac ARM suppport The above items will take a while. We'll begin work on this immediately, indeed already in process. Any cargo, 400/500 variants takes a back seat to the items above, if at all. Minimal demand. Unsure the time frame for ARM support. I myself deal with this and run Rosetta currently. we understand many MAC users may not find this acceptable until ARM support. We're on it. A new 3D exterior will be provided one day. When so, the old liveries won't work; however, folks can still use the old 3D exterior if desired.

Your customer account shows you are unsubscribed from general newsletter e-mails, so this makes sense.

Currently, our team is focused on ensuring a smooth and successful release, which means all our resources are dedicated to preparing the release package. As such, we won't be releasing any official pre-release videos. However, given the popularity and anticipation for this upgrade, we're confident that many streamers will be showcasing the product once it's out. We appreciate your understanding and patience as we prioritize delivering the best product experience for everyone on release day. We're excited for you to experience it firsthand! Thank you for your support!

@dr_nerdrage, Thank you for your feedback and understanding about the pricing. We truly appreciate your continued support! Regarding the time-limited upgrade options, we understand how it might be viewed from a consumer's perspective. The intent behind it is to offer a token of appreciation to our most dedicated users while balancing our business needs. We'll be sure to remind customers multiple times leading up to the conclusion of the discount period. To answer your question about future updates: it's our intention that the updates for "upgraders" will be free of charge. Thanks again for being a part of our community and for sharing your feedback. Looking forward to seeing you in the skies on Friday!

Thank you for sharing your experience. What I mentioned was based on the input from a long-serving 737-300 Captain. As with many things in aviation, practices can differ based on the airline, pilot preferences, and many other factors. This is why I qualified my statement with "in his days." If you'd like to discuss this in more depth, @Litjan, who's also well-versed in this area, would be more than happy to engage in a discussion, I'm sure.

Your question isn't stupid at all! Yes, the sounds you loved in the XP11 version are indeed the result of the custom 3D sound engine created by @tkyler. This engine was developed before X-Plane integrated FMOD, and it's what gives our products like the IXEG 737 and the Saab their distinct audio quality. We're proud of the immersive sound experience it provides and are glad to hear you enjoy it as much as we do! One day it will sunset in favor of FMOD though.

The FMOD sound pack is planned for a future update and won't be available immediately upon release. It's important to note that the IXEG 737 already boasts a custom 3D sound engine. So, when the transition to the FMOD sound pack is completed, the sound experience should remain largely consistent with what users have grown accustomed to. Most users will likely not even note the difference. As for the texture improvements on the external model, yes, the intention is to update some textures and 3D. As a whole, this product has help up quite well in that department though.

Pricing will reflect full retail after this period. A gentle reminder that this is not the first time you're hearing of this. You posted about it back in April, and you were given detailed replies as to the situation: https://forums.x-pilot.com/forums/topic/26540-ixeg-737-classic-for-x-plane-12-announcement/?do=findComment&comment=190694 We don't have any changes with regards to that, and being fully transparent, nothing has even started. That's a very long way out (if at all)! Yes, the v11 aircraft will stay available in your account! There was an e-mail that went out! Regarding VNAV: it's been explained by @Litjan that in his days of flying with a major airline on the 733, LVL CHG was favored over VNAV. We view it that all X-Plane 10 users got free upgrades to XP 11, and all XP 11 users got to enjoy it through the whole XP 11 run. That's years of time for their invested purchase. When XP 12 released, new customers needed assurance that their investment was not going to be dead in the water right after purchase. We needed to continue to fund the project to keep it alive. We feel the $14.95 reflects a fair value for an insane amount of work put in over the last 9 months. Hopefully majority of others will too. All original liveries will be included. All third party liveries will also continue to work, so nothing has changed there!

It...does!

We understand and respect your decision. When circumstances change in the future, we hope you'll reconsider!

Native support for Apple's M1/M2 chips is not available at release. However, you can run the product using Apple's Rosetta mode for the time being. We'll announce any changes regarding this support in the future, as it is planned. Firstly, regarding the FMS holding capability: You're absolutely right, and we recognize the importance of this function. As highlighted in our recent X-Plane 12 announcement, the transition to this new update allows us the opportunity to implement a range of updates to the FMS, which includes improving its existing capabilities. I invite you to read more about our upcoming plans and updates here: https://forums.x-pilot.com/forums/topic/26540-ixeg-737-classic-for-x-plane-12-announcement/ Regarding the 3D cabin: Feedback from our users is crucial to our development process. The addition of the 3D cabin was in response to frequent requests from our user community. While we understand that not every feature will be essential for every user, we strive to cater to the broader preferences of our community. The 3D cabin, wings, and doors achieves that in our initial update. Most importantly, this update allows the aircraft to even work in X-Plane 12. Without this update, the aircraft is quite literally dead in the water, as things as basic as even flaps did not work. It was actually a fairly significant amount of work getting this product running properly in X-Plane 12, and many improvements came with it (like lighting and rain effects). Rest assured, your feedback is valued and helps us prioritize our future updates. We're committed to improving this product going forward.

See the initial Press Release here for intentions going forward:

Livery compatibility has been kept intact!

Captains, Mark your calendars! This Friday, September 15th, we're releasing the IXEG 737 Classic Plus! This is a next era re-brand for what the IXEG 737 Classic has become after many months of labor. The primary goal in this endeavor was to bring full X-Plane 12 compatibility to this amazing aircraft, squeeze in a few new features, and set the stage for improvements in the future. To us, it's a rebirth of a classic, tailored for X-Plane 12. Truly, stepping into the cockpit feels so good in the new X-Plane 12 environment! A Special Note on Pricing: For our customers who acquired the IXEG 737 Classic on or after February 7th, 2022, this update is for free for you to honor our promise of a free update at the time you made the purchase. As for our dedicated pilots who've been with us since the beginning and purchased the IXEG 737 Classic on or before February 6th, 2022, the upgrade to the Classic Plus version will be available at a nominal fee of $14.95 USD. We believe this price point offers tremendous value, and you'll have 60 days to take advantage of this upgrade offer once the product is released. The IXEG 737 Classic Plus doesn't just bring new features; it rejuvenates the entire flying experience, making this aircraft feel brand new. Here's a quick rundown of what's been brewing over the past 9 months: Fixes & Enhancements (from the XP11 version): Engine Bleed Configuration: Now accurately impacts Takeoff N1. FMS PERF Page: Resets to blank entries post-landing and deceleration below 60kts. Code Optimization: Streamlined and revamped for quicker future updates. Brand New Features for the XP12 Version: Wingflex: Experience the subtle flex of the 737's sturdy wing in our 3D model. 3D Cabin: Dive into a fully detailed cabin, complete with operational galleys (Fancy a cup of coffee?). Moving Cabin Doors: Open and close each cabin door, influencing differential pressure just like the cockpit windows. Loading Stations Concept: Assign weights to specific seat rows and cargo holds for accurate physical effects on the aircraft. Cockpit & Cabin Lighting: Updated for XP12's lighting engine, including interactive cabin lights. X-Plane GUI Integration: Set up your load and fuel seamlessly. GUI Enhancements: A fresh look for the IXEG interface, now VR-accessible. Hide Yoke: With default XP12 key assignment. FOV Slider: Added to preferences for a tailored viewing experience. Cockpit Windows: Upgraded to XP12 tech, showcasing rain and ice effects. Outside Lighting: Balanced for an immersive XP12 photometric experience. Aerodynamics & Engine Tuning: Optimized for XP12's advanced modeling. To our loyal customers transitioning from the X-Plane 11 version, we've poured countless hours into this upgrade, ensuring it's worth every penny. We're confident you'll find the enhancements enjoyable, and with the help of full X-Plane 12 compatibility, transformative! We can't wait for you to take to the skies with the IXEG 737 Classic Plus this Friday. Clear skies and happy flying! IXEG and X-Aviation

Tom furthered that with, "I have no control over that. ...see below". The customization of numerous buses in the Moo does not allow for the simplified options available on the RXP products. As far as Tom could tell, this is a selection within RealityXP's plugin by the user. It is NOT in the ini file. If you know of a way, by all means, speak away.