I appreciate you clarifying, but let’s be clear: wording like “abandoned” and “complete disregard” isn’t just “firm criticism.” It crosses into accusatory and inflammatory territory, which is why it came across as disrespectful.
We welcome criticism, even strong criticism, when it’s specific, constructive, and avoids framing the team as intentionally neglectful or dismissive. There’s a meaningful difference between saying “I feel left in the dark and would like more communication” versus “this product has been abandoned and shows disregard for customers.”
If you want your feedback to be heard and acted on, keep it focused on issues and expectations without personal digs. You’re free to be frustrated, but this forum will not become a place where negativity gets normalized under the banner of “honesty.”
If the tone of future posts crosses into the same territory, we may need to step in through moderation.