Cameron

Making multiple forum posts, sending PMs, and sending multiple support tickets is not the way to go about this. Support tickets are answered in the order received.

Making multiple forum posts, sending PMs, and sending multiple support tickets is not the way to go about this. Support tickets are answered in the order received.

Feel free to re-read the posts in this thread. I'm certainly not going to break it down into simpler terms for you.

You're only brushing a surface and minimally understanding, G-ERTI. There's a reason for a debate brewing in this topic. What you're saying (for the most part) is basic principles to which pretty much anyone and everyone could agree. What Hangar is saying is a bit more, well...more than what you're interpreting.

Those will show as missing for practically any plugin, as they are part of something X-Plane will supply at startup. Take a screenshot of the full list. There must be more than those that you're missing.

Run it on the following file instead: X-Plane/Resources/plugins/Gizmo64.plugin/64/win.xpl

Your answer is here: D:\Program Files (x86)/X-Plane 10/Resources/plugins/Gizmo64.plugin/64/win.xpl : Error Code = 127 : The specified procedure could not be found.You should run Dependency Walker to find out what DLL you are missing.

And for those on Macs? You're dismissing a large chunk of the X-Plane market in your solution here. Can I ask what products you have made to support your claims? Even if a company takes in their own support, they still have dedicated staff to tend to that matter. Speaking for X-Aviation, considering the premise is quality over quantity, I don't agree with your farming out assessment. In fact, it just happens to show how ill informed you are of how intricately tied the devs that work with us (and vice versa) are from the "ground breaking" to the finished product. The support forums exist for a very good reason. You can interact with the developers all day long, and if you even pay attention, you'll see people do just that... As someone who interacts with customers daily in this market, I can tell you first hand majority of people much rather use one channel and point of contact for support as they purchased their product. In the event our support staff cannot answer a question (which is really quite rare), the developer is brought into the support ticket.

The forums are supplemental to the community. X-Pilot and XA do not share the same customer database, which is far, far larger at XA. That said, given the fact that we do not really sell the same products, customer database size is rather irrelevant.

License requests are not handled in the forums.

I guess the simplest is answer is: Because. Honestly, it's years gone by now. I couldn't tell ya.

Chris, I just looked up your account. Your second e-mail went into a spam box because our system shows you as non-responsive to us, but sending in multiple support tickets after we have already replied to you the first go around. Three days ago you sent in a request for support. On that very day you were replied to. Just 34 minutes ago the system sent you an automated follow-up saying that if you did not reply to the ticket we replied to, the support ticket would be closed. I would advise you to check your spambox with your e-mail provider.

Use the contact form here: http://www.x-aviation.com/catalog/contact_us.php

You need to ask them for help. The way you have these products installed seems a bit fishy to me, but that's all I'll say.

I wasn't responding to you.

Where did you purchase this from?

You do realize this is expandable already as is, right?

The file should just be located in your main X-Plane folder.

It's the radio compass.

Then I'm afraid simply uploading a log file with little descriptive text of your scenario is not very helpful. Please be diligent and reproduce the problem before seeking answers. We need to know how to replicate your issue. In other words...make it crash again.

When it's ready.

Sure, please read first.

No.

Guys, We're not going to let this topic dwindle into a speculative thread of paid vs non-paid. I will say that I'm very proud of Frank and John for the efforts that have always been made since product release to address customer concerns, and with that, I firmly feel they have done their part to justify whichever type of release chosen. That said, we'll have more details about V2 soon, including whether it's paid or not. Please leave the debate out and focus on what's being presented to you in the thread from Frank for now.

Can you be more specific? Are you getting an error? The log you gave us is the installer log, so that's not much help.