Leaderboard

@Goran_M - Thank you for the update. Your team is doing great and you all have been good on responding. I think many here appreciate your support. Even outside of the TBM community, I have heard nothing but positive experiences and praise for your engagement and commitment to fixing issues when they arise. I know you are trying to resolve the mac bug in the new update and I'm looking forward to the fix as soon as possible. With that said, two weeks to fix a bug caused by the release update is way too long to wait for the price we paid for this 3rd party addon, this especially unreasonable considering we aren't given the ability to reinstall the previous version. It is frustrating, and unbelievably disappointing. I'm one of the lucky ones because I didn't delete the previous installer. I am a full stack developer so I am more careful about how I manage my version control. I was able to revert back but I still don't get the advantages of an update that addresses previous performance issues, and bug fixes from the last dev cycle. I don't blame your team for the lacking options to obtain an earlier working version of the aircraft. It is out of your hands and I know that. However, it is totally unacceptable that paying customers who didn't think to backup their files before the update, can't even reclaim a previous working version. I just bought your addon on Cyber Monday, and was only flying the aircraft for two days before updating to a version that broke the model. I would have been extremely pissed if I wasn't able to fly the TBM after updating and couldn't revert back. In my opinion, having an option to at least download the previous update is the responsibility of X-Avation and X-avation should be doing everything they can to get a working copy back into our hands. They provide a bi-directional distributing service for for both the development teams here and us clients who purchase your product. The prices we are paying for one of the top, if the not the number #1 rated GA aircraft in the X-Plane market community should at the very least include support for a previous stable version. The fact X-aviation would even go so far as to deny us an older working version by request is a pathetically poor policy. As customers, we already don't receive a money back guarantee on digital product we may not be satisfied with. Which to be fair, for anyone reading this: That is standard practice with digital products and something I'm not complaining about about but a lot of companies in other industries have other ways to make up for this risk of digital purchase. So, yeah, I expect services such as this to have similar methods to assist us. X-Aviation should do everything in their power to satisfy frustrated customer, especially when there is very little recourse for us when things don't work as expected. Also, (and please correct me if I am wrong) but I have found no instructions or small print advising us to backup our files before an updating due to the fact earlier version aren't available to revert back to. While you'd think that would be common knowledge that everyone practices, the range of user experience here is vast; not to mention this product is uses an installer which is known to experience fewer issues warranting a backup. Your team is also paying for the X-Avavation service. You are more than likely giving them a percentage of sales to use their licensing protection installer technology, their branding, their digital market platform, and their high standing name recognition within the industry. It only hurts the reputation of your product and development. Not everyone who purchases your wonderful 3rd party add-on knows that you aren't in any way affiliated. I just wanted to share my opinion and my disappointment because I think it is only fair that we ask X-Aviation to revise their version control policy to include the last stable release as a download option on all of the addons sold from this marketplace and maybe if the actual product developers here also make a demand for this, then us dissatisfied customers who payed almost $70 wouldn't be completely screwed waiting around for the fix and instead could at least still use the product while we wait for the fix. I really hope I can update to the newest version very soon because it is upsetting me that I'm stuck with an older version and it is even more upsetting that other paying customer can't use your aircraft because they have no ability to revert to the last working copy and X-Avavation is doing anything to get a working copy into our hands. Regaudless, thank you for all of your hard work. It is an amazing addon despite the issue on the newest version. Pelan