hews500d Posted April 7, 2016 Report Posted April 7, 2016 A few months back I purchased the Saab SF340, UrbanMaxx, MaxFx and Skymaxx Pro and then a couple weeks later the Rotate MD-80. I'm not sure what happened since after installing these I can no longer fly my MU-2 or any other twin engine plane, however the Saab still works fine. I'm not certain if it happened after installing the Saab and Maxx add-ons or the MD-80 since I didn't attempt to fly any of the others until after installing the MD-80. What is happening is whenever I load one of these, the right engine keeps repeatedly starting but will never start running. I just installed the update to the MU-2 tonight to 1.7 and since installing this update, my Saab will no longer start on the right engine. I tried using the auto-start feature and got a message saying the engine RPM's were to high for an autostart ??? At this point I"m ready to uninstall and reinstall everything unless someone can help me get this sorted. Logs are attached. Darrell GizmoLog.txt Log.txt Cycle Dump.txt Quote
hews500d Posted April 12, 2016 Author Report Posted April 12, 2016 (edited) Tried that one week ago and still haven't heard anything from anyone. Asked twice before that using the same link as above about a download reactivation to see if reinstalling the MU-2 would help and received no response to either of those replies either. How long does it take ???? The website says usually within 3 days ??? Edited April 12, 2016 by hews500d Quote
Cameron Posted April 12, 2016 Report Posted April 12, 2016 45 minutes ago, hews500d said: Tried that one week ago and still haven't heard anything from anyone. Please provide a support ticket number so I may look into this for you. Quote
hews500d Posted April 12, 2016 Author Report Posted April 12, 2016 Hi Cameron. I haven't been getting a support ticket #'s. When I went thru the process last week a message popped up saying I would be emailed a support ticket # but nothing ever came thru, not even in my junk email. I'm using a yahoo email address. Is there an email address I can add to my contacts? Yahoo may be blocking it for some reason. Quote
hews500d Posted April 12, 2016 Author Report Posted April 12, 2016 Added to my contacts list and also resubmitted a support ticket request. Attached is a screenshot of the window that comes up. I still haven't received an email confirming the support ticket #. Quote
hews500d Posted April 13, 2016 Author Report Posted April 13, 2016 My support ticket email finally came thru... Ticket # is KEF6T Quote
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