unc1rlm Posted March 25, 2016 Report Share Posted March 25, 2016 I am totally new at the download and activation procedures for x-aviation products. I have downloaded Skymaxx Pro and the Dc-3. My situation is this. I am trying to run x-plane on two computers. I have copied xplane to both machines. On computer (1) I assume if set up right is master.. I believe in Gizmo..windows...X-A Activation..it lists both Skymax Pro with expiry 155days and the DC-3 with 178 days. Part of the problem has been the activation screen kept popping up on both machine..so I would fill in..etc and it would come up with no slot or license or something like that which has taken out my downloads from X-Aviation. Now on Machine 2.. I decided to uninstall both because what I had done previously was slmply copy from the master machine the x-plane folder after adding plugins..etc to have an exact copy on both machines..not realizing that the machine id of the master was being copied to the slave. So I uninstalled both and reinstalled both on machine 2. The DC-3 activated ok but not Skymaxx Pro because I have no downloads left. So I am in a pickle.. So I guess what I am asking in a long round about way..should all programs be installed separately on each machine..etc and I guess individual copies of xplane made for each machine... I am new to all this. Still trying to figure out how to network both but that's another question..another day. BTW the Dc-3 is awesome. Thanks, Bob Morehead Link to comment Share on other sites More sharing options...
Cameron Posted March 30, 2016 Report Share Posted March 30, 2016 Bob, Yes, both machines should have fresh installs of the products from the actual installers. That said, if you are missing your SkyMaxx Pro installer the process would be to re-download (what's the order number?) or copy JUST the SilverLining folder located in your master machines plugins folder over to the new machine AFTER installing the DC3 fresh from am installer. Easiest and cleanest route will always be from an installer rather than copying though! Link to comment Share on other sites More sharing options...
unc1rlm Posted March 31, 2016 Author Report Share Posted March 31, 2016 (edited) Cameron....thank u..I paid and downloaded xplane yesterday for second machine. My sky Maxx pro ord er number is 31026..no downloads left. I will have to log off and come back and post my order number for dc3. I believe my sky Maxx pro and d 3 is ok on main machine but I couldn't get any knows to turn...etc... well anyway when I download dc3 I will be out of downloads....Thank u..... Bob Morehead....my order number for dc3 is 32819... Edited March 31, 2016 by unc1rlm added 2nd order number Link to comment Share on other sites More sharing options...
Cameron Posted March 31, 2016 Report Share Posted March 31, 2016 Bob, I've reset those downloads for you. Give that a go and see how it works out. Link to comment Share on other sites More sharing options...
unc1rlm Posted March 31, 2016 Author Report Share Posted March 31, 2016 Thank u Cameron Link to comment Share on other sites More sharing options...
WR269 Posted April 2, 2016 Report Share Posted April 2, 2016 Just a question, what happens if your downloads expire and you need to redownload the product for any reason? Is it like PMDG and other developers, we pay a small fee for extended download? Or is there another process? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Cameron Posted April 2, 2016 Report Share Posted April 2, 2016 17 minutes ago, WR269 said: Just a question, what happens if your downloads expire and you need to redownload the product for any reason? Is it like PMDG and other developers, we pay a small fee for extended download? Or is there another process? Sent from my iPhone using Tapatalk Utilizing the contact form on X-Aviation will create a support ticket for you. Explaining to us the need for the reset will 99% of the time result in us offering a free reset of the download for you. This is also explained in our terms (section 5): http://www.x-aviation.com/catalog/conditions.php Link to comment Share on other sites More sharing options...
WR269 Posted April 2, 2016 Report Share Posted April 2, 2016 Utilizing the contact form on X-Aviation will create a support ticket for you. Explaining to us the need for the reset will 99% of the time result in us offering a free reset of the download for you. This is also explained in our terms (section 5): http://www.x-aviation.com/catalog/conditions.php Wonderful, thanks Cameron, great to know! 2 Link to comment Share on other sites More sharing options...
Cameron Posted April 2, 2016 Report Share Posted April 2, 2016 7 minutes ago, WR269 said: Wonderful, thanks Cameron, great to know! Most welcome! Link to comment Share on other sites More sharing options...
écolier Posted September 24, 2016 Report Share Posted September 24, 2016 Hello everybody, I want to know if it's normal to expect 1 week for an answer of x-aviation for the activation of my add-on. In fact, I just change my computer and because of 3 crashs, I was obliged to reinstall all of my add-on. For the 4th time, we need to activate by x-aviation. This is scandalous, I'm still waiting and no answer about x-aviation. What's wrong with this company? I will never ordering at x-aviation Regards from France :-) 1 1 Link to comment Share on other sites More sharing options...
Ben Russell Posted September 24, 2016 Report Share Posted September 24, 2016 Scandalous? Have you turned on the news lately? Link to comment Share on other sites More sharing options...
écolier Posted September 24, 2016 Report Share Posted September 24, 2016 what do you mean? Link to comment Share on other sites More sharing options...
écolier Posted September 24, 2016 Report Share Posted September 24, 2016 Put a bad reputation is the only answer? Link to comment Share on other sites More sharing options...
Cameron Posted September 24, 2016 Report Share Posted September 24, 2016 9 hours ago, écolier said: This is scandalous, I'm still waiting and no answer about x-aviation. It looks more like ignorance on your part. I have just looked up your support ticket history. You have sent in a support ticket EVERY day since your initial one...sometimes twice a day. Do you just ignore all text that is presented to you on support web pages? The contact page specifically says: "Please do not send multiple e-mails or this will delay our response to you!" Immediately following you sending in a support ticket, a page with big red text is presented to you: "If you send multiple e-mails this will delay our response to you. Do not do this! Typical response time is 3 days or less." This one is on you, sir. Link to comment Share on other sites More sharing options...
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