Look ive had enoughf still no contact about reno Hd enhaced

[zjohn1984]

hello there still having issues trying 2 get reno Hd Working   ???   enahanced i  am   feed up with the Lameness of No support  No return there is no excuse it s sad that the installer is not working a 1 my internet is fine 2   blame my connection im tired of people blaming me wen it may intirely be on your guys shoulder i pay good money for the product not to work is a horribble experience plz be   willing to get this soulotion fixed or     i want a full refund and i  have no problem  leaving a negative feedback about your company. so Let get this fixed i dont have time in my life or sim time to be messin around with issues ..

[Goran_M]

Just a really quick question.  How many support tickets did you submit?

[zjohn1984]

 3 to 4 this is Important 2 get working

[Goran_M]

And therein lies your problem.  Sending 1 ticket puts you in a queue of support tickets.  You gradually move up the queue as each support ticket is attended to by XA support.  When you submit a new support ticket from the same XA account (yours), XA's support system removes your original support ticket and places a new one at the back of the queue.  Thereby taking more time to get to you.  Submit 1 support ticket and wait for support to attend to you.  

Edited January 5, 2016 by Goran_M

[zjohn1984]

that bull crap i m sorry i t not right to leave a customer hanging for days  im at my white end will be contacing bank n put hold on funds very dis chuted with this place  with your sceney  products and want a total refund of 29.95 $ 

 

 

Not putting up with this bull crap any more.

[Goran_M]

1.  It's not my product.  I'm taking time out to help you.

2.  We are all people here.  Yelling at us will NOT get you a quicker response.  

3.  You waited for DAYS?  So you sent 3 to 4 support requests within a few days?  You are not the only customer at X-Aviation.  All customers are treated fairly, and in order of support requested.  There is no cutting in line and no special treatment.  

4.  If you want to contact your bank to put a hold on funds, that's your business.  Not ours.

5.  The only bull crap that has been put out is your demands to be seen to.  Demanding things and throwing out aggressive attitudes will get you nowhere.

 

I stand by my suggestion.  Submit a support ticket and be patient.  Getting agitated will not make things any easier for you.

[zjohn1984]

Well   i disagree    sir i been more then patient  

  

 

Yes i  have waited 5 days no answer 1 

 

2 i ve tryed alot of things rebooting my pc

 reset my modems 5 times    and turn off win fire wall  i cant get the  scenery  real  2 down load sir can you guys give me insite 2 the issues  ?????????????

[Goran_M]

Let's assume you sent 3 tickets.  

So your first support ticket was either new years eve or new years day.  On those days, many people are spending time away from work and are with their families.  Let's assume you sent another support ticket after new years day.  Let's say the 2nd of January.  That would push it to the back of the queue.  XA support go through support tickets every single day.  Yours moves up slowly.  You send another one the next day.  The 3rd of January.  Again, pushed back.  

Can you see how this all doesn't go well for you?

You were not patient.  You pretty much sent a support ticket through almost every day.  Wait a couple of days.  You will be seen to.

If you sent one on the 3rd of January, you will probably be seen to within the next day or 2.  Don't take my word for it, as I don't do support.  

Edited January 5, 2016 by Goran_M

[zjohn1984]

Well that draws the line im  going 2 put a hold on a charges and   demaned my money  back worth less crap serriously  i    dont have time 2 wait a day or so really not patience wen it comes 2  software that should work you just Lost a customer

[Goran_M]

Your approach was initially hostile, and the hostility continued throughout your thread.  I was nothing but courteous, about helping you with a product I had nothing to do with.  At what point did you think your hostility would get you anywhere?

In future, show some courtesy, and you will be helped by more than just 1 person in a more timely manner.

If what I said, and how I said it (respectful and courteous) "draws the line", then I'd like to see what DOES help you to calm down.

In future, I suggest you try a different approach.  You might find the help a little more forthcoming.

Have a nice day.

[zjohn1984]

ok sorry i m just pissed off at steam  xplane 10 i think i mifght have found a soultion have a nice night

[zjohn1984]

no no go ,,,,,,,,,,,,, i  tryed that it your guyes serve,,ot my damn pc im pissed off  i payed 60$  for this stuff,,,,,,,,,,,,,,,,,,,

[ointment]

Just out of curiosity, how many support tickets a day does X-Aviation receive?  Please don't read anything into this question.  I am genuinely interested in the answer.

[Cameron]

Just out of curiosity, how many support tickets a day does X-Aviation receive?  Please don't read anything into this question.  I am genuinely interested in the answer.

 

 

A lot. We keep very busy as the customer base has grown tremendously over the last couple of years. Questions range from technical understanding of the products, download reset requests, payment questions, licensing questions, when a specific product will be out, what products are next, compliments, etc. In peak sales times it is not uncommon to receive 200+ support tickets per day and still quite substantial on a day to day basis.

 

Want a customer support job? I promise it's fun.   

[ointment]

Want a customer support job? I promise it's fun.   

Nope!!  Thanks for the response and thanks for all you do!

[PhM]

...Want a customer support job? I promise it's fun.   

Did that for over ten years, I know what you are talking about.

 

PhM