2 factor verification

[Vincent Majerowicz]

Hi, There! It has been 4 business days now I still have not received an email from x-aviation yet. I checked every folder in my Yahoo and Google accounts.

[Vincent Majerowicz]

Anyone?

[Goran_M]

If you didn't receive a ticket in any of your email accounts, then X-Aviation haven't received your support query.  The support tickets get sent out automatically.

[Vincent Majerowicz]

Hi, there! What is a support query? Thanks!

[Goran_M]

When you submit a support ticket (query) on the X-Aviation website, you will get an automated reply with a ticket number.  If you did not get this ticket, then either the support ticket was not submitted, or you mis-typed your email and it went to the wrong inbox.

[Vincent Majerowicz]

Hi, there! I tried forgotten password reset I still haven't received an email from x-aviation. My email address is Vincent0045@gmail.com and vincent0043@ymail.com what now? Thanks.

[Pils]

6 hours ago, Goran_M said:

When you submit a support ticket (query) on the X-Aviation website, you will get an automated reply with a ticket number.

They aren't trying to open support ticket; they're trying to sign into their XA account, which now requires e-mail-based two factor authentication.

[Pils]

2 hours ago, Vincent Majerowicz said:

Hi, there! I tried forgotten password reset I still haven't received an email from x-aviation. My email address is Vincent0045@gmail.com and vincent0043@ymail.com what now? Thanks.

https://support.x-aviation.com/index.php?a=add

[Vincent Majerowicz]

I already did that!

[MugHug]

Is support still active? 

Still no responses to what must be a 3-week old support request - Ticket tracking ID: 9Z6-53T-YWL3.

And after the website just went down, etc. and came back up I cannot log into my store account using the 2-factor verification (which I normally use with no issue). The expected email would go to a @hotmail account.