Installation exe not able to validate

[vzwiers]

I purchased SMP last night, and registered at the same time.

 

After downloading the zip file, I ran the install program and on the second screen it complained as follows:

 

"Please provide your customer details to validate your purchase.

 

"If you have not purchased this product the validation process will fail to recognise your details.

 

"Please contact X-Aviation support if you feel there is an error in validating your purchase."

 

I did contact X-Aviation, but I am too excited with SMP to wait for an answer (LOL).

 

Has anyoe else expeienced this and what did you do to get it installed.

Edited December 6, 2013 by vzwiers

[vzwiers]

I have managed to get a screen capture of the window where the message is given.

[Ben Russell]

If you have a very large screen resolution and have increased the detault windows font size/scaling factors then it might be causing conflict with the installer layout.

 

If applicable, reset the windows fonts to default size, run the installer..........

[vzwiers]

Hi Ben

 

You were spot on with that and I am embarrassed. LOL!!

 

Thanks for pointing out that very thing i changed myself.......

 

It's working and wow amazing is all i can say.

 

Thanks for your help

[Ben Russell]

Good to hear you have a working solution.

 

At the end of the day it's the responsibility of the company that makes our installer tech'. We are at their mercy over this one.

 

As "Very Large Displays" become more common they will doubtless make the upgrade so that their layout does not beak.

 

Currently this is a rarely encountered problem for us so I'm guessing their feedback level is quite low.

 

 

Thanks for letting us know you got this fixed.

[frankt0966]

Glad someone else made the same mistake. Thanks guys

[thomazz123]

I just re installed windows and didn't change my fonts. I'm still having the above problem.

[Cameron]

On June 28, 2016 at 4:04 PM, thomazz123 said:

I just re installed windows and didn't change my fonts.

Windows probably installed at 125% though.

[thomazz123]

On ‎6‎/‎30‎/‎2016 at 11:28 PM, Cameron said:

Windows probably installed at 125% though.

Got it fixed. Somehow I re downloaded it and had no problems.