vzwiers Posted December 6, 2013 Report Share Posted December 6, 2013 (edited) I purchased SMP last night, and registered at the same time. After downloading the zip file, I ran the install program and on the second screen it complained as follows: "Please provide your customer details to validate your purchase. "If you have not purchased this product the validation process will fail to recognise your details. "Please contact X-Aviation support if you feel there is an error in validating your purchase." I did contact X-Aviation, but I am too excited with SMP to wait for an answer (LOL). Has anyoe else expeienced this and what did you do to get it installed. Edited December 6, 2013 by vzwiers Quote Link to comment Share on other sites More sharing options...
vzwiers Posted December 6, 2013 Author Report Share Posted December 6, 2013 I have managed to get a screen capture of the window where the message is given. Quote Link to comment Share on other sites More sharing options...
Ben Russell Posted December 6, 2013 Report Share Posted December 6, 2013 If you have a very large screen resolution and have increased the detault windows font size/scaling factors then it might be causing conflict with the installer layout. If applicable, reset the windows fonts to default size, run the installer.......... Quote Link to comment Share on other sites More sharing options...
vzwiers Posted December 6, 2013 Author Report Share Posted December 6, 2013 Hi Ben You were spot on with that and I am embarrassed. LOL!! Thanks for pointing out that very thing i changed myself....... It's working and wow amazing is all i can say. Thanks for your help Quote Link to comment Share on other sites More sharing options...
Ben Russell Posted December 6, 2013 Report Share Posted December 6, 2013 Good to hear you have a working solution. At the end of the day it's the responsibility of the company that makes our installer tech'. We are at their mercy over this one. As "Very Large Displays" become more common they will doubtless make the upgrade so that their layout does not beak. Currently this is a rarely encountered problem for us so I'm guessing their feedback level is quite low. Thanks for letting us know you got this fixed. Quote Link to comment Share on other sites More sharing options...
frankt0966 Posted January 30, 2014 Report Share Posted January 30, 2014 Glad someone else made the same mistake. Thanks guys Quote Link to comment Share on other sites More sharing options...
thomazz123 Posted June 28, 2016 Report Share Posted June 28, 2016 I just re installed windows and didn't change my fonts. I'm still having the above problem. Quote Link to comment Share on other sites More sharing options...
Cameron Posted June 30, 2016 Report Share Posted June 30, 2016 On June 28, 2016 at 4:04 PM, thomazz123 said: I just re installed windows and didn't change my fonts. Windows probably installed at 125% though. Quote Link to comment Share on other sites More sharing options...
thomazz123 Posted July 6, 2016 Report Share Posted July 6, 2016 On 6/30/2016 at 11:28 PM, Cameron said: Windows probably installed at 125% though. Got it fixed. Somehow I re downloaded it and had no problems. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.