X-Aviation: Machine ID Locked

[sorewa]

Hello,

I recently purchased IXEG 737 Plus for X-Plane 12. While activating and after entering computers name, I have an error as following below:

Machine ID Locked.
Please contact support@x-aviation.com

I have submitted the ticket to X-Avation Help Desk since 24th, but no response.
I would really appreciate any help. Thank you.

Kind regards

[Pils]

6 hours ago, sorewa said:

24th

With Christmas, responses may be delayed.

[mirlo1]

On 12/27/2025 at 4:49 AM, sorewa said:

Hello,

I recently purchased IXEG 737 Plus for X-Plane 12. While activating and after entering computers name, I have an error as following below:

Machine ID Locked.
Please contact support@x-aviation.com

I have submitted the ticket to X-Avation Help Desk since 24th, but no response.
I would really appreciate any help. Thank you.

Kind regards

I've had the same problem for months and they haven't responded to my ticket.

[Goran_M]

1 hour ago, mirlo1 said:

I've had the same problem for months and they haven't responded to my ticket.

99 times out of 100, machine ID locked means one thing.

[mirlo1]

On 1/1/2026 at 1:09 PM, Goran_M said:

99 times out of 100, machine ID locked means one thing.

I don't understand that. I just replaced my VGA card and the problems started.

[ajbennn]

Best of luck, I've been locked out of my account and can't redownload any of my purchases. Terrible customer service. It's been literally a year and not a single person has replied to any ticket I submitted. I highly doubt anyone will ever respond to you. They legit don't care about their customer base, I recommend purchasing elsewhere.