IXEG 737 classic plus 1.5.2 does not stat with "engine started" Xplane12

[mya]

Hi there,

 

I installed IXEG 737 classic plus 1.5.2  into Xplane12. The aircraft was loaded ok but engine was not running. (i have set "ready to fly" from the menu)

Is there any setting required to do this?

Im new to xplane.

Log.txt

[momi2ac081]

In ixeg, you can change the status of the aircraft by changing the aircraft start-up options from the preflight menu and then pressing the RESTART button.
Welcome to XP!

[mya]

Thank you for your advice. 

I have set this as "ready to fly" option and restarted, but it started withour engine running and all the instrument panel were dark..

No EADI, No EHSI, No engine instrument data. Not sure why. Do I need to set up other area? 

Many thanks in advance.

737.pdf

[Cameron]

1 hour ago, mya said:

Do I need to set up other area? 

Yes. The one depicted in the post above.

[mya]

Do you mean the option "ready to fly "? If so, i have already selected it as the picture attached. or Am I missing something?

I have chose "ready to fly" and RESTART, but the air craft was still dark and engine not running..

[Litjan]

Hello mya,

also make sure that the checkbox for "Start with engine running" is set in the DEFAULT X-Plane "set up flight" menu, if this is not set, X-Plane will override the setting you make in the IXEG menu.

[mya]

Hi Litjan

Yes, I have selected that as well. I also tried to uninstall this program and download and install again. But the aircraft engines still not running.

Im completely lost... Any advice or recomendation would appreciated. 

[Litjan]

I have checked your log.txt - here is your problem:

0:16:21.592 G64: debug:     IXEG:  Checking for valid license via Level 1.....
0:16:21.592 G64: debug:     IXEG:  Level-1 license check good.   Requesting Level-2 check....
0:16:21.592 G64: debug:     IXEG:  Performing Level-2 check
0:16:21.592 G64: debug:     IXEG:  Level-2 check FAILED
0:16:21.592 G64: debug:     IXEG:  Killing critical functions, kill set [1]
0:16:21.592 G64: debug:     IXEG:  Killing critical functions, kill set [2]
0:16:21.592 G64: debug:     IXEG:  Level-1 PASS / Level-2 FAIL.  License invalid

You are failing the DRM license check, your product is not activated properly.

You will need to file a support ticket with X-Aviation so they can help you get this running.

Edited February 19 by Litjan

[mya]

Thank you Litjan ! I will contact them.

[mya]

Hello

I have issued a support tickt e-mail on 20th Feb and I have been waiting for more thank 2weeks, but still no support yet. Is this normal time flame ?

I have checked my junk mail box as well. I am just wondering if this support system still working or not..

Do I have another way to get a support ?

 

Thanks

 

[judeb]

Make sure you don't open more than one ticket, as this will void the older one.