Activating G500 equipped aircraft

[pkstephan]

I just bought the G500 equipped 172 from X-Aviation for X Plane 11 and cannot get it activated. The 172 loads, then asks for my login and password, pauses and acts like it's authorizing but the authorization screen reappears and I'm in and endless loop. I've emailed X-Aviation support and have not received a reply. A small box appears on the screen saying "X-Aviation Licensing, Your License was updated". 

Help! 

My airplane has a G500 and I want to practice flying IFR in my SIM.

Any ideas??

Thanks

[Pils]

Post the Log.txt from the X-Plane directory.

Check if your X-Plane directory, or part there of, is read-only.

[pkstephan]

Thank you, I'll check.

[Cameron]

2 hours ago, pkstephan said:

I've emailed X-Aviation support and have not received a reply.

If you're going to publicly make statements like this, at least qualify it with the fact you haven't even owned the product for 24 hours yet. People get the wrong impression reading that a company isn't replying to them like you've just done. Details matter with claims like this.

Standard reply times on the X-Aviation website are posted as 3 days, but usually quicker. Thanks for the patience.

[pkstephan]

Sorry, I had no intention of discrediting X-Aviation, simply trying to solve a problem. I'm excited to have access to the G500 and can't wait to give it a go. 

There are a number of read only files in the G500 folder. I'm not sure what this means. I'm wondering if uninstalling the download would help.