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Posted

Odd, on my iMac when entering that screen Apple Menu > About This Mac what I under the Apple logo is the version of the OS I have installed, Version 10.6.8.

To get the serial number I have to go to Apple Menu > About This Mac > More Info... > System Profiler which then tells you the serial number under Hardware.

Does that work for you?

Posted

How about looking at the package that the laptop came in, normally there is a serial number listed on it.

If all else fails, call your local Apple Store or retailer, bring in the computer to the place of purchase, get them to look into the problem, or just call Apple and ask their technical support people.

Also, copy and paste this into Terminal and see what happens:

/usr/sbin/system_profiler SPHardwareDataType

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