Id locked

[Cptburgos]

Hello everyone

 

Last night i bought the Ixeg 737 and i cannot activate it, the error is machine id locked...

 

My email kfir3003@gmail.com, in order you can see the software is legal 

 

Thanks.

[Iain]

Can you post a screenshot, can you get into the cockpit but then there is an error?  I'm sure the team will have you up and running asap.

[Litjan]

We developers typically don´t get involved into these sort of problems.

If the machine ID is locked, that means that the person with access to the customer credentials locked it by typing FREEZE after getting asked to pick one of three already authorized (=with IXEG 737 installed on them) machines - typically when trying to install the 737 onto a new computer.

The process is fairly straightforward and only comes into play when trying to install the 737 more than 4 times. There is a chance to misunderstand the process, especially if english isn´t your first language. In those cases (accidental locking of intended target machine) only the customer support of X-Aviation can help, which requires to file the problem with them and waiting until the problem can be reviewed and a descicion to the legitimation of the request can be made. This is up to X-Aviation, and given how ingenious some people are when coming up with stories why they need more activations...can result in a denial of the request.

Cheers, Jan

[Cptburgos]

Already solved my problem, thanks to everyone.