None of the people in this thread so far have any association with IXEG. They have tried to help you with questions already answered though.
Look around. There's a thread dedicated to news and screenshots of the next update.
Sorry for any delay on your ticket. I'm out of office till tomorrow but will be happy to look over it for you as soon as possible.
My first hunch is that you need 2.1.1, and that's the cause for the error you are getting.