I don't disagree with you, but what is the definition of "complete?" I cannot always solve a problem if it is not able to be replicated. Considering how long the CRJ has been on the market, and how many thousands of customers there are, AND the fact that only you have these issues, AND the fact that you had a really bizzarre, unheard of issue for the Saab, I'd venture to guess I'm NOT going to be able to replicate this and that it's only isolated to you and your system. You're going to have to do some toying around here. I simply don't have answers for this one. Completely different than not offering you support at all. Of course, if other customers complain then we'll open up more investigation because we'll at least have other people that can repeat the behavior and help in solving this.