Skymax not activating correctly

[Jorike]

I have just installed Skymax Pro using their installer and the activation screen appears, asking me to input my details which I do and then another screen appears saying "activation successful" although the "input you details to activate" screen also keeps appearing like I have to activate it every time I use xplane. When the product does activate all my clouds dissapear so no weather at all.

[Cameron]

Resynchronize your operating system clock to internet time.

[Jorike]

Hi Cameron,

 

I appreciate your quick reply over the festive period. I am using Windows 10 which is set to synchronize automatically. I have checked and manually synchronized anyway. I reinstalled but Skymax still wont activate. I can go to Gizmo and try also. I get the Activation Successful, Enjoy message every time but also get the Please Activate message every time too. If I unistall my default weather comes back. The Please Activate box seems to have a greyed out password already typed in which is longer than my actual password, I have tried both to activate. There is a machine ID number too.

Still no luck though.

 

Frustrated

Rik

[Ben Russell]

What folder do you have X-Plane installed in? Perhaps Windows 10 is preventing us from writing to a license file.

 

Check to see that you can write to; X-Plane/X-Aviation/License Database.lua

 

That's the file that Gizmo is attempting to write activation data into.

 

 

Does that file exist?

 

Does it have anything in it?

 

 

Thanks..

[Jorike]

Hi Ben,

 

I have XPlane installed in Programs(x86). There is an XAviation File but this only has two files in, Uninstall and Unistall Data.

So no license file.

 

Rik

[Ben Russell]

Is it possible to move/copy your X-Plane folder to somewhere like your Desktop to stop the OS "protecting it" from changes.

 

(If you're using Steam it won't like you moving the folder around..)

[Jorike]

I can try, I'm a bit worried that this may affect other third party addons.

I did find an XA-Activation.lua file in plugins all in machine code.

[Jorike]

I'm not using steam btw. so that's ok.

[Ben Russell]

I'm going to discuss this further with Cameron.

 

Instructions on how to manually tweak files to attempt to resolve this is beyond the scope of this thread and best kept in customer specific discussions.

 

 

Please file a support ticket with the X-Aviation website and reference this thread.

[CaptJSquared]

I too am having the same problem. I'm using a Windows 10 machine 6700k with a 980ti gpu and have tried to trouble shoot with these same suggestions, unfortunately with the same results. My X-plane is also not a steam version. I am a new Windows/pc user as of a month ago, as I've been a Mac user all my life. So still getting to know the system as well.

I opened a ticket with X-aviation on Jan. 1st and haven't had a reply aside from the response confirming my ticket. I know it's the Holidays but wasn't sure when everyone will be back and returning to address these installation issues. I also keep an eye on my junk mail incase a service email sneaks by. Thank you all in advanced though, looking forward to getting this fixed and running. Happy New Year!

[Jorike]

I have opened a ticket too and posted my log files. Waiting for a response.

[zjohn1984]

sounds Like guys x avation js Loosing it s   hold on the market this is no way 2 do bussiness buy somthing n then guys it dont work  to me that sounds fradgulint        

 

 hold on guys im in the same boat of waiting  oh well...

[Ben Russell]

sounds Like guys x avation js Loosing it s   hold on the market this is no way 2 do bussiness buy somthing n then guys it dont work  to me that sounds fradgulint        

 

 hold on guys im in the same boat of waiting  oh well...

 

John.

 

With all due respect; please go and be patient with your issues somewhere else.

 

Your rude impatient behaviour spilling out into unrelated threads is pathetic.

[Ben Russell]

I have opened a ticket too and posted my log files. Waiting for a response.

 

I have spoken to Ben Supnik about this.

 

We both see installing into "Program Files" as a potential problem but I believe Steam has everyone install there so I'm continuing to investigate.

 

 

Thank you for your patience. The two reports in this thread are the only instances of this problem I've seen so far.

[WR269]

The "program files x86" folder is for Windows to create a bubble to work with 32 bit programs.

Windows 10 should be 64 but and so is Xplane, why would you install a 64 bit program into a folder designed to interact in compatibility mode for 32 bit programs?

I strongly suggest moving it out of there, just drag and drop the program out, if you have doubts just uninstall the programs that have an integrated installer like Skymax and then drag and drop the Sim folder, then reinstall the add ons.

Sent from my iPhone using Tapatalk

[Ben Russell]

The "program files x86" folder is for Windows to create a bubble to work with 32 bit programs.

Windows 10 should be 64 but and so is Xplane, why would you install a 64 bit program into a folder designed to interact in compatibility mode for 32 bit programs?

I strongly suggest moving it out of there, just drag and drop the program out, if you have doubts just uninstall the programs that have an integrated installer like Skymax and then drag and drop the Sim folder, then reinstall the add ons.

Sent from my iPhone using Tapatalk

 

Well spotted and worth a try. Thanks for posting!

[Jorike]

I tried that to no avail. Camaron sorted it for me but says it's an issue with write permissions.

[CaptJSquared]

How will I know if my ticket is still open with X-aviation? I think I saw somewhere on the site that it can take 2 to 3 business days, but it's been a week now. I'm not mad (I'm actually a super patient person), but more paranoid that maybe I missed a communication with someone and am still waiting for no reason. I'm still not able to activate my skymaxx pro V3 for some reason. I would paste the full log on here, but I don't know if some of the activation information is private. It has some personal information of mine, machine id and email, etc, and I'm not sure if it will expose a key password to the program. This part seems safe to post though. Thank you again, in advanced!

 

Gizmo64: debug: XAA: found unregistered pool: p_tbl item: Maxx-XP/SkyMAXX Pro v3 Cloud Engine Published by X-Aviation
Gizmo64: debug: XAA: XA_Activation.importLicenseDataBlob(..)
Gizmo64: debug: XAA: Creating new license record from data blob.
Gizmo64: debug: XAA:   Search for duplicate license records..
Gizmo64: debug: XAA:   Creating license_record data..
Gizmo64: debug: XAA: XA_Activation_httpCb_ProcessActivateReturn: Calling testLicense( p_tbl )
Gizmo64: debug: XAA: XA_Activation:saveLicenseDatabase(..)
Gizmo64: warng: XAA:  Could not open license db file: C:/Users/James /Desktop/X-Plane 10/X-Aviation/License Database.lua
Gizmo64: debug: Calling OnBeforeReboot()
Gizmo64: warng: map api cleaning up resources...
Gizmo64: debug: ---------------
Gizmo64: debug: XPL: gizmo_Restart()
Gizmo64: debug: Firmware v14.11.26.0526
Gizmo64: warng: corrupt prefs data: [string "--Auto Generated Gizmo Preferences Data..."]:29: unfinished string near '"Øc9T¼‰£¯0ŒÛ'
Gizmo64: debug:  prefs data size: 466 bytes
Gizmo64: debug:  prefs data raw:
--Auto Generated Gizmo Preferences Data
return{
{
 name = "Shell_window_left",
 value = 300,
},
{
 name = "Shell_window_top",
 value = 20,
},
{
 name = "Shell_window_width",
 value = 320,
},
{
 name = "Shell_window_height",
 value = 160,
},
{
 name = "xplugins_console_visible",
 value = 0,
},
{
 name = "xa_activation_user_email",
 value = "",
},
{
 name = "xa_activation_user_password",
 value = "
},
}
Gizmo64: debug: X-Plugins OBJ8 Loader v15.01.11
Gizmo64: debug: * gxt.refresh()..
Gizmo64: debug: gxt: AutoLoading..
Gizmo64: debug: * Autoload Level 1:
Gizmo64: debug:   gxt.load: Console
Gizmo64: debug:   gxt.load: ToolTray
Gizmo64: debug: * Autoload Level 2:
Gizmo64: warng:   gxt.load: ErrorReport: FAILED: ext_info is nil, bad link?
Gizmo64: debug:   gxt.load: HotFix
Gizmo64: warng:   gxt.load: MapHarness: FAILED: ext_info is nil, bad link?
Gizmo64: debug:   gxt.load: Mute
Gizmo64: debug:   gxt.load: Preferences
Gizmo64: warng:   gxt.load: Profiler: FAILED: ext_info is nil, bad link?
Gizmo64: debug:   gxt.load: RebootButton
Gizmo64: warng:   gxt.load: Scope: FAILED: ext_info is nil, bad link?
Gizmo64: warng:   gxt.load: ShaderStudio: FAILED: ext_info is nil, bad link?
Gizmo64: debug:   gxt.load: Shell
Gizmo64: warng:   gxt.load: Tripod: FAILED: ext_info is nil, bad link?
Gizmo64: warng:   gxt.load: WorkBench: FAILED: ext_info is nil, bad link?
Gizmo64: warng:   gxt.load: WX: FAILED: ext_info is nil, bad link?
Gizmo64: debug:   gxt.load: XA_Activation
Gizmo64: debug: * Autoload L3:
Gizmo64: debug: gxt: Autoload complete.
Gizmo64: warng: Community Edition.
Gizmo64: debug: XPL: Completed gizmo_Restart()

Edited January 8, 2016 by CaptJSquared

[Cameron]

How will I know if my ticket is still open with X-aviation? I think I saw somewhere on the site that it can take 2 to 3 business days, but it's been a week now. I'm not mad (I'm actually a super patient person), but more paranoid that maybe I missed a communication with someone and am still waiting for no reason. I'm still not able to activate my skymaxx pro V3 for some reason. I would paste the full log on here, but I don't know if some of the activation information is private. It has some personal information of mine, machine id and email, etc, and I'm not sure if it will expose a key password to the program. This part seems safe to post though. Thank you again, in advanced!

Gizmo64: debug: XAA: found unregistered pool: p_tbl item: Maxx-XP/SkyMAXX Pro v3 Cloud Engine Published by X-Aviation

Gizmo64: debug: XAA: XA_Activation.importLicenseDataBlob(..)

Gizmo64: debug: XAA: Creating new license record from data blob.

Gizmo64: debug: XAA: Search for duplicate license records..

Gizmo64: debug: XAA: Creating license_record data..

Gizmo64: debug: XAA: XA_Activation_httpCb_ProcessActivateReturn: Calling testLicense( p_tbl )

Gizmo64: debug: XAA: XA_Activation:saveLicenseDatabase(..)

Gizmo64: warng: XAA: Could not open license db file: C:/Users/James /Desktop/X-Plane 10/X-Aviation/License Database.lua

Gizmo64: debug: Calling OnBeforeReboot()

Gizmo64: warng: map api cleaning up resources...

Gizmo64: debug: ---------------

Gizmo64: debug: XPL: gizmo_Restart()

Gizmo64: debug: Firmware v14.11.26.0526

Gizmo64: warng: corrupt prefs data: [string "--Auto Generated Gizmo Preferences Data..."]:29: unfinished string near '"Øc9T¼‰£¯0ŒÛ'

Gizmo64: debug: prefs data size: 466 bytes

Gizmo64: debug: prefs data raw:

--Auto Generated Gizmo Preferences Data

return{

{

name = "Shell_window_left",

value = 300,

},

{

name = "Shell_window_top",

value = 20,

},

{

name = "Shell_window_width",

value = 320,

},

{

name = "Shell_window_height",

value = 160,

},

{

name = "xplugins_console_visible",

value = 0,

},

{

name = "xa_activation_user_email",

value = "",

},

{

name = "xa_activation_user_password",

value = "

},

}

Gizmo64: debug: X-Plugins OBJ8 Loader v15.01.11

Gizmo64: debug: * gxt.refresh()..

Gizmo64: debug: gxt: AutoLoading..

Gizmo64: debug: * Autoload Level 1:

Gizmo64: debug: gxt.load: Console

Gizmo64: debug: gxt.load: ToolTray

Gizmo64: debug: * Autoload Level 2:

Gizmo64: warng: gxt.load: ErrorReport: FAILED: ext_info is nil, bad link?

Gizmo64: debug: gxt.load: HotFix

Gizmo64: warng: gxt.load: MapHarness: FAILED: ext_info is nil, bad link?

Gizmo64: debug: gxt.load: Mute

Gizmo64: debug: gxt.load: Preferences

Gizmo64: warng: gxt.load: Profiler: FAILED: ext_info is nil, bad link?

Gizmo64: debug: gxt.load: RebootButton

Gizmo64: warng: gxt.load: Scope: FAILED: ext_info is nil, bad link?

Gizmo64: warng: gxt.load: ShaderStudio: FAILED: ext_info is nil, bad link?

Gizmo64: debug: gxt.load: Shell

Gizmo64: warng: gxt.load: Tripod: FAILED: ext_info is nil, bad link?

Gizmo64: warng: gxt.load: WorkBench: FAILED: ext_info is nil, bad link?

Gizmo64: warng: gxt.load: WX: FAILED: ext_info is nil, bad link?

Gizmo64: debug: gxt.load: XA_Activation

Gizmo64: debug: * Autoload L3:

Gizmo64: debug: gxt: Autoload complete.

Gizmo64: warng: Community Edition.

Gizmo64: debug: XPL: Completed gizmo_Restart()

Hi there,

Can you provide your ticket number? Replies are by email.

[CaptJSquared]

Hi there,

Can you provide your ticket number? Replies are by email.

Hi Cameron!

 

Thanks for your quick response! This was the number left on the confirmation emailed to me about my ticket.1482432+UDPIF The confirmation was sent to me on Jan 1st. I really appreciate your help. Let me know if there is anything else you need. Thanks again!

[Cameron]

Hi Cameron!

 

Thanks for your quick response! This was the number left on the confirmation emailed to me about my ticket.1482432+UDPIF The confirmation was sent to me on Jan 1st. I really appreciate your help. Let me know if there is anything else you need. Thanks again!

 

Thanks! I'll look into this for you!

[Cameron]

1482432+UDPIF

 

So looking into this more, what you've provided is not a valid ticket number. It would be in the subject of the e-mail.

 

Best Regards,

Cameron

[CaptJSquared]

 

So looking into this more, what you've provided is not a valid ticket number. It would be in the subject of the e-mail.

 

Best Regards,

Cameron

 

 

Hi Again,

 

Just saw your message here and went to my email to double check.

 

This is what was in the subject box. I just copied and pasted it.

 

Ticket #UDPIF: Win 10 SkyMaxx Pro issues.

 

Actually here is all the other info.

 

 

from: X-Aviation Support <1482432+UDPIF@tickets.livechatinc.com> reply-to: X-Aviation Support <1482432+UDPIF@tickets.livechatinc.com> to: @gmail.com date: Fri, Jan 1, 2016 at 10:15 AM subject: Ticket #UDPIF: Win 10 SkyMaxx Pro issues mailed-by: pmbounces.tickets.livechatinc.com signed-by:

livechatinc.com

 

I just deleted my email from the info though.

 

Thanks again!,

 

James