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Problem with support


prwood

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Had an issue installing Oahu, possibly my fault. Tried to download again from the Asia/Pacific server but received error message that the download had failed. Had same issue using USA server. Filed a request for support on the 29th November & received a support ticket #. Now the 7th December & no contact despite sending 2 further emails requesting follow-up. Not a happy chappy X-Aviation!!!!

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When you ask for support at XA, your name and ticket are placed in a queue.  When you file another support ticket, while your original one is still in the queue, you get pushed to the back again.  Thereby delaying support.  

Edited by Goran_M
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