No Sound and Stuck Fuel Tank Selector

[lawson-stone]

Recently I have started getting an error message when opening the Sundowner relating to sound. I've attached a screenshot below. IN addition, I am unable to move the fuel tank switch and it remains in the "off" position. I've also uploaded a log.txt file below from starting up through the error message, then quitting.

Log.txt

[Cameron]

If you're on Mac you probably aren't running X-Plane under Rosetta. It's required for this product.

[lawson-stone]

I'll give that a try. I had been running it without Rosetta for some time, don't know why all of a sudden this happens. But I'll check it out.

[lawson-stone]

Just tried it and I get a crash to the desktop. I think this is the end of the line for me with this add-on. I have no other app that requires Rosetta, and no other add-on plane for XP12 that requires Rosetts, except for this one. It's just too much hassle. Every time I upgrade XP I have to re-enter my credentials for the Musketeer, sometimes also for the G500. It's just too finicky. I love it when it works, but I really don't want to be a software engineer. I want to fly the plane.

 

[Goran_M]

19 hours ago, lawson-stone said:

Just tried it and I get a crash to the desktop. I think this is the end of the line for me with this add-on. I have no other app that requires Rosetta, and no other add-on plane for XP12 that requires Rosetts, except for this one. It's just too much hassle. Every time I upgrade XP I have to re-enter my credentials for the Musketeer, sometimes also for the G500. It's just too finicky. I love it when it works, but I really don't want to be a software engineer. I want to fly the plane.

 

I'll be happy to help you, but you'll need to upload a log file.  What you attached is a MacOS alias/bookmark file.

[lawson-stone]

I apologize for that! Here is the file.

Log.txt

[Goran_M]

5 hours ago, lawson-stone said:

I apologize for that! Here is the file.

Log.txt 110.38 kB · 1 download

Your log confirms what Cameron mentioned. The Sundowner C23 v2 uses Gizmo for its systems.  Gizmo64 is an x86_64 binary, and your M2 Mac needs Rosetta to run it.  Without it, Gizmo64 fails to load entirely, and that's why you're getting no sound and non-functional cockpit controls like the fuel selector. The aircraft shell loads, but none of the underlying logic is running.

Regarding the crash when trying to run X-Plane under Rosetta, try the following:

  1. Open Terminal (Applications > Utilities > Terminal)
  2. Paste this command and hit Enter: softwareupdate --install-rosetta
  3. Let it complete, even if your Mac says Rosetta is already installed. This forces a clean install.
  4. Right-click on X-Plane 12.app, select "Get Info", and check the box for "Open using Rosetta"
  5. Launch X-Plane

That's the cleanest solution I can suggest for the time being.  Running X-Plane under Rosetta has no negative effect on X-Plane itself or any other add-ons.

If X-Plane still crashes under Rosetta after that, the crash would be on Laminar's end rather than ours, and I'd recommend reporting it to them through their bug reporter. But in most cases, step 1 resolves the issue when Rosetta wasn't properly installed to begin with.

I'll be looking at converting the code to run natively under ARM in the near future, which will eliminate the Rosetta requirement altogether.

Edited 17 hours ago by Goran_M

[lawson-stone]

Thank you, I'll try it. What I don't understand is why it has run just fine for so long before now.

[lawson-stone]

Rosetta install was successful but XP12 still crashes to the desktop.

 

Edited 1 hour ago by lawson-stone

[Goran_M]

14 minutes ago, lawson-stone said:

Thank you, I'll try it. What I don't understand is why it has run just fine for so long before now.

Honestly, I have no idea.  
 

 

12 minutes ago, lawson-stone said:

Rosetta install was successful but XP12 still crashes to the desktop.

But I have a feeling the new log file will tell us.  Can you post another one and I'll take another look.  Make sure it's a fresh one from the crash.