Account already registered to PC, and I need to sign in with another account

[slipperfruit]

I was trying to activate my CL60 today that I bought on x-aviation but it said my pc was already registered to another account. How can I unactivate so I can sign in to the one that I bought it with? I already tried contacting x-aviation support but got no response.

[Pils]

How did you end up with two x-aviation accounts?

[Goran_M]

11 hours ago, slipperfruit said:

I was trying to activate my CL60 today that I bought on x-aviation but it said my pc was already registered to another account. How can I unactivate so I can sign in to the one that I bought it with? I already tried contacting x-aviation support but got no response.

Along with how did you end up with two x-aviation accounts, when did you purchase the 650?

Edited May 25 by Goran_M

[slipperfruit]

Challenger was purchased on 7 Jan 2022. I can give you the order number if you'd like. And IDK how I ended up with 2 x-aviation accounts it was probably because I was up at 3 in the morning not able to think straight.

[slipperfruit]

@Pils@Goran_M Any news? I really don't know what to do here.

[Goran_M]

If you submitted a support ticket, it's just a matter of waiting.  I don't have anything to do with activations of add ons.  That is all handled by X-Aviation, directly.  

Make sure you only send one support request, as more than one will result in the original one getting deleted and a new one created, resulting in getting pushed back in the queue.  Confirm X-Aviation received it, by noting a ticket reference number sent to you.  If you haven't received it, check your junk email.

I can't comment on the situation, as I don't have all the facts.  This all has to be checked by X-Aviation only.  I don't have access to your orders or your emails, as this would breach privacy laws.